Customer reviews from manufacturer
Hotpoint - 13 Cu. Ft. Frost-Free Upright Freezer
Average customer rating
4.8
(199 Reviews)
Rating breakdown 199 reviews
5 Stars
168
4 Stars
22
3 Stars
5
2 Stars
3
1 Star
1
95%of customers recommend this product.
(
139 out of
146)
Customer Reviews for Hotpoint - 13 Cu. Ft. Frost-Free Upright Freezer
Customer Rating
5
Great size
on September 15, 2023
Posted by: Littlepeggy61
I love this freezer,I am able to see everything in it without standing on my head in a chest freezer.
Written by a customer while visiting manufacturer
Customer Rating
5
Frost free!
on September 19, 2023
Posted by: Upright
from Pueblo, CO
I bought this a month ago. So glad I did! No more of those day long defrost sessions.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
3
Too difficult to open to door.
on September 29, 2023
Posted by: L and R
from Indiana
It is very difficult to open. I've had to rig up something in front of the freezer to prevent it from moving across the floor. It freezes well, but very difficult for me to access.
Response from manufacturerBy Charlie@Haier, Haier, October 2, 2023
Hello,
We're sorry to hear that you are having difficulty opening the freezer door.
When the freezer door is opened, warm air rushes in-side. When you close the door, all of the warm air rushes to the evaporator which creates a vacuum. We recommend applying the paraffin wax on the hinge side of the door.
Please refer to the link below for additional information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16775#:~:text=Should%20you%20find%20it%20difficult,jelly%20can%20also%20be%20used.
If you have any questions in the future, please let us know. We are here to help!
-Charlie@Haier
We're sorry to hear that you are having difficulty opening the freezer door.
When the freezer door is opened, warm air rushes in-side. When you close the door, all of the warm air rushes to the evaporator which creates a vacuum. We recommend applying the paraffin wax on the hinge side of the door.
Please refer to the link below for additional information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16775#:~:text=Should%20you%20find%20it%20difficult,jelly%20can%20also%20be%20used.
If you have any questions in the future, please let us know. We are here to help!
-Charlie@Haier
Written by a customer while visiting manufacturer
Customer Rating
5
Great freezer
on October 7, 2023
Posted by: Shaq
Bought awhile ago works great spacious and lots of room
Written by a customer while visiting manufacturer
Customer Rating
4
Excellent Value
on October 13, 2023
Posted by: JJohnson
from Pennsylvania
We have only had this freezer for a week. It has definitely made a difference in our ability to organize our frozen goods and works well. The only thing I would change is the wire shelves. If you buy in bulk and then portion out to freezer bags you really have to watch to ensure nothing falls through. If it does, your food is almost impossible to get out.
Written by a customer while visiting manufacturer
Customer Rating
2
Hotpoint
on October 23, 2023
Posted by: KeyanaKeyana
from Norfolk, VA
The deep freeze you have a crack on the shelf Not happy
I would recommend this to a friend!
Response from manufacturerBy Charlie, Haier, October 24, 2023
Hello,
Thank you for reaching out and sharing your feedback on your refrigerator. We are really sorry to hear that your refrigerator shelf has crack.
Know that an agent will be reaching out by email to provide a better service to you. Please feel free to keep an eye out for that and get back to us when you can. Your concerns are deeply appreciated.
-Charlie@Haier
Thank you for reaching out and sharing your feedback on your refrigerator. We are really sorry to hear that your refrigerator shelf has crack.
Know that an agent will be reaching out by email to provide a better service to you. Please feel free to keep an eye out for that and get back to us when you can. Your concerns are deeply appreciated.
-Charlie@Haier
Written by a customer while visiting manufacturer
Customer Rating
4
meets our needs
on November 2, 2023
Posted by: Hoon
so far does what it is supposed to do. we like it
Written by a customer while visiting manufacturer
Customer Rating
4
Hard to open
on November 29, 2023
Posted by: Babsy2
from Massachusetts
The door is impossible to open with one hand. I have tried Vasoline around the gasket. Does not help. I am very unhappy with the freezer because of this.
No, I would not recommend this to a friend.
Written by a customer while visiting manufacturer