Customer reviews from manufacturer
Hotpoint - 13 Cu. Ft. Frost-Free Upright Freezer - White
Average customer rating
4.8
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
178
4 Stars
23
3 Stars
5
2 Stars
3
1 Star
2
95%of customers recommend this product.
(
144 out of
152)
Customer Reviews for Hotpoint - 13 Cu. Ft. Frost-Free Upright Freezer - White
Customer Rating
4
Door is very difficult to open.
on July 2, 2026
Posted by: M Sobriquet
I am happy with my Hotpoint Upright Freezer except for one vexing problem: the door seal is so effective that I've had real difficulty opening the freezer door. The freezer will roll forward when I try to open the door even when it is full. I literally have to hold the freezer back to open the door and that still requires considerable strength.
Written by a customer while visiting manufacturer
Customer Rating
5
Great features
on June 25, 2026
Posted by: RXR BRAKEMAN
from Montana
Just the right size and cost for my needs. Turbo freeze works great. The door and temp alarm is nice.
Written by a customer while visiting manufacturer
Customer Rating
5
New freezer
on May 16, 2026
Posted by: Pologirl
from Cincinnati Ohio
Had a narrow space to take it thru to set it up and this fit fine after taking the door AND the door brackets. Seems to be working fine
Written by a customer while visiting manufacturer
Customer Rating
1
Hotpoint is Poor quality
on March 29, 2026
Posted by: Gin L
My ice cream is melting, and my freezer is only two months old.
I had the cold setting, and then I had to change it to Turbo as my freezer was only 20°. It will only stay at 0° on turbo.
I had the cold setting, and then I had to change it to Turbo as my freezer was only 20°. It will only stay at 0° on turbo.
No, I would not recommend this to a friend.
Response from manufacturerBy Adrian, Monogram_Appliances, March 30, 2026
We would like to assist you with this freezer. We encourage you to schedule service with our Bodewell technicians to get this cooling issue properly addressed. You can schedule an appointment with a Bodewell technician by calling 1-833-4BODEWELL (1-833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting manufacturer
Customer Rating
5
Right size!!
on December 7, 2025
Posted by: Anonymous
from Kansas
I needed a small upright for our garage as room is tight. This unit fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Nice Freezer
on September 12, 2025
Posted by: Hbeach
So far I’m loving this freezer. Roomy and unlike my old one I don’t have to defrost it! Hope it lasts. Had my previous one for over 30 years.
Written by a customer while visiting manufacturer
Customer Rating
5
Great freezer!
on August 21, 2025
Posted by: Shell73
This freezer works great. It’s easy to keep things neat and organized. Super happy with my selection.
Written by a customer while visiting manufacturer
Customer Rating
5
Convenient and quiet.
on August 19, 2025
Posted by: Tim59
from Georgia
This freezer does what it's supposed to do - keep food frozen. It's replacing a 65+ years old chest freezer during a home renovation, and it certainly makes finding items easier than digging in a chest. Adding a couple of bins hels keep things like zip-top bags of frozen veggies from falling out. It's also fairly quiet.
I would recommend this to a friend!
Written by a customer while visiting manufacturer