Customer reviews from manufacturer
Hotpoint - 13 Cu. Ft. Frost-Free Upright Freezer - White
Average customer rating
4.8
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
180
4 Stars
23
3 Stars
5
2 Stars
3
1 Star
2
95%of customers recommend this product.
(
145 out of
153)
Customer Reviews for Hotpoint - 13 Cu. Ft. Frost-Free Upright Freezer - White
Customer Rating
3
Disappointed
on May 3, 2023
Posted by: Nana423
from Cincinnati
The door is very difficult to open. No handle?, just an insert to pull. The unit slides all over the garage floor when you try to open it. Won’t stay steady. So far, disappointed.
No, I would not recommend this to a friend.
Response from manufacturerBy Jonathon@Hotpoint, Hotpoint Appliances, May 3, 2023
Hello - Thank you so much for taking a moment to share your review here. We really appreciate knowing your experience. We are sorry to see that this freezer hasn't exceeded your expectations so far. We can definitely understand some of the criticism.
We are going to be sending your review over to our product team to review, this way we can work steadily towards improvements when it comes to our design. We agree that the handle can definitely be improved upon.
Thank you again for sharing your review. Kind regards. - Jonathon@Hotpoint
We are going to be sending your review over to our product team to review, this way we can work steadily towards improvements when it comes to our design. We agree that the handle can definitely be improved upon.
Thank you again for sharing your review. Kind regards. - Jonathon@Hotpoint
Written by a customer while visiting manufacturer
Customer Rating
5
Easy pesy
on May 2, 2023
Posted by: Optionout
from Fort Wortb, TX
Delivered unboxed, plugged it in, came home its cold. 3 days later put frozen items in, keeps them frozen. Never even had to adjust it,, default setting was fine..
Low noise, doesn't cycle much. Actually bigger than I thought
No complaints so far.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Great features
on April 28, 2023
Posted by: Rhondasue39
from Benton, ky
I am so glad I got this freezer because I really needed the space for all my frozen items.
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
4
So far so good
on April 19, 2023
Posted by: Jd4120
from Mn
Affordable and garage ready and the price was reasonable
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
UPRIGHT FREEZER
on April 11, 2023
Posted by: TOMCAT99
from LACONIA INDIANA
IT'S FINE, I LIKE THE WIRE SHELVES, IT'S TALLER THAN THE OLD ONE I HAD SO IT'S NOT AS DEEP - MAKES GETTING TO THE BACK EASIER
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
3
Not sure yet
on April 6, 2023
Posted by: Noneyabussness
from Colorado
I bought this and it has been sounding a alarm tone. The manual says over heating and tone will sound.
Response from manufacturerBy Charlie@Haier, GE_Appliances, April 7, 2023
Hello there,
We appreciate you taking the time to leave your feedback and review. No matter positive or negative, it means a lot to us.
If the freezer alarm is sounding please refer to page 5 of the manual for disabling it.
https://products-salsify.geappliances.com/image/upload/s--vF7Yo7HI--/fb86aa6b843a7e2a47488c28fb8562e34b3c416c.pdf?_ga=2.119554890.330456781.1680528807-302677575.1657120421
If the issue continues to persist we recommend scheduling the service appointment with our technicians. You can schedule by calling 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly.
-Charlie@Haier
We appreciate you taking the time to leave your feedback and review. No matter positive or negative, it means a lot to us.
If the freezer alarm is sounding please refer to page 5 of the manual for disabling it.
https://products-salsify.geappliances.com/image/upload/s--vF7Yo7HI--/fb86aa6b843a7e2a47488c28fb8562e34b3c416c.pdf?_ga=2.119554890.330456781.1680528807-302677575.1657120421
If the issue continues to persist we recommend scheduling the service appointment with our technicians. You can schedule by calling 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly.
-Charlie@Haier
Written by a customer while visiting manufacturer
Customer Rating
5
Awesome
on April 4, 2023
Posted by: Skeeters
from Berlin, NH
I find it hard to open the door because the suction makes it hard for me, but that means everything will stay frozen...
I would recommend this to a friend!
Written by a customer while visiting manufacturer
Customer Rating
5
Size appropriate
on April 4, 2023
Posted by: Ajones7060
from Odessa Texas
Recently purchased and am very pleased. It was the perfect size for the space in the garage.
I would recommend this to a friend!
Written by a customer while visiting manufacturer