Customer reviews from casper.com
Casper - Original Hybrid Mattress, Queen - Gray
Average customer rating
4.6
(3,764 Reviews)
Rating breakdown 3,764 reviews
5 Stars
2,916
4 Stars
450
3 Stars
185
2 Stars
102
1 Star
111
Customer Reviews for Casper - Original Hybrid Mattress, Queen - Gray
Customer Rating
4
For some reason the Queen
on July 21, 2025
Posted by: Blanche C.
For some reason the Queen size Casper mattress, Dream model, is not as soft and comfortable as when I tried the same model in the store. I am a side sleeper and I still feel pain in my shoulder when I wake in the morning! If I had known, I would have bought the more expensive model!
Written by a customer while visiting casper.com
Customer Rating
5
Excellent mattress
on July 20, 2025
Posted by: David F.
Excellent mattress
Written by a customer while visiting casper.com
Customer Rating
4
Rather firm mattress with little
on July 19, 2025
Posted by: Steven B.
Rather firm mattress with little foam cushion. Not sure this is for me.
Written by a customer while visiting casper.com
Customer Rating
1
I had company and my
on July 18, 2025
Posted by: Charlene D.
I had company and my guest said the mattresses were comfortable. However, I am very upset about the protective coverings I bought for my Casper mattresses. They immediately pulled causing runs. It reminded me of putting on hosiery. A warning should be put on the instructions to wear gloves.
Written by a customer while visiting casper.com
Customer Rating
4
Comfort is great. We do
on July 16, 2025
Posted by: Toni E.
Comfort is great. We do not hurt with our back issues. Thanks for a better product.
Written by a customer while visiting casper.com
Customer Rating
5
We love our new bed!
on July 13, 2025
Posted by: Mary T.
We love our new bed! It’s just the right firmness!
Written by a customer while visiting casper.com
Customer Rating
4
Pretty expensive for what you
on July 13, 2025
Posted by: Janice F.
Pretty expensive for what you get but seems like a decent bed. I think the foundation is overpriced so I would highly recommend getting a different foundation. .
Written by a customer while visiting casper.com
Customer Rating
2
It's a nice mattress, but
on July 7, 2025
Posted by: Sarah O.
It's a nice mattress, but not for me. It ended up being too firm and didn't help at all with my chronic sciatica pain. For reference: I'm 5'4", 150 pounds, and very athletic. I slept on a straight memory foam Tempur-Pedic for ten years before this and started shopping for a new one because of back pain. I gave Casper a month and never could get comfortable on it. I tossed and turned and dealt with a lot of numbness in my arms, stiffness in my upper back, and worsening pain in my lower lumbar region. Ended up initiating the return process. Jury is still out on the return process--I've heard mixed reviews about how this might go. Fingers crossed.
Written by a customer while visiting casper.com