Customer reviews from casper.com
Casper - Original Foam Mattress, Twin XL - Gray
Average customer rating
4.6
(9,621 Reviews)
Rating breakdown 9,621 reviews
5 Stars
7,434
4 Stars
1,151
3 Stars
452
2 Stars
275
1 Star
309
Customer Reviews for Casper - Original Foam Mattress, Twin XL - Gray
Customer Rating
1
be careful what you buy
on May 26, 2020
Posted by: Hendriks
It was given 100 nights of trial...After 200 nights I started feeling severe back pain
I tried physical therapist to help me recover, I'm a very active person...Then we came to a point of conclusion it was the Casper bed that was causing it....Rather sleep on the floor than on that bed. It's that serious, 100 nights not enough to see if the bed works for you or not.
Again be careful what you buy people.
Written by a customer while visiting casper.com
Customer Rating
2
Doesn't Hold Up Over Time
on May 26, 2020
Posted by: Wallace
I was excited for my Casper, and it was great improvement over sleeping on air mattresses when purchased in 2016. I enjoyed the bed for the first year without any complaints, but shortly after year two I noticed issues with the cushion's ability to hold it's form or retain any stability. Now just after four years the bed lacks any support. We routinely rotate the bed and keep it on the recommend frame type (flat platform) so I've been in denial about the constant degrade of the cushion. Currently in search of other options.
Written by a customer while visiting casper.com
Customer Rating
4
Great but way too firm
on May 26, 2020
Posted by: Mia
I have to say, I'm really disappointed that Consumer Reports would describe this mattress as 3/10, "soft." We took that information and made a purchase based on it, when it completely misrepresents the mattress. Now I'm losing trust in all their mattress ratings. Also, how can you trust the Casper ratings when they lump them together (foam and hybrid and old nonexistent mattress reviews)? First of all, the mattress (original hybrid) smelled too awful to sleep in for a week and a half. It still smells, three weeks later, not dangerously bad, but not good either, it doesn't affect sleep, but the smell permeates the room and even the next room. It smelled so bad for first two weeks that I would not have let my toddler sleep in it. For me, a petite back sleeper, it was comfortable but definitely on the firm side, it pushed my body up. I enjoyed the support though, I slept well (though I was very tired). My husband, however, a 6 foot, slender side sleeper, was very uncomfortable. He tossed and turned all night (for three nights) and said his arms fell asleep. In the end, it was just too firm for him. Plus, super disappointing support team at Casper, at least the last conversation. Clearly just reading off the website, and not knowledgeable. They couldn't identify how firm it was supposed to feel compared to all foam, despite suggesting that we try the all foam instead, and wouldn't stand by the same discount they gave us for the hybrid for us to buy the all foam, which doesn't seem fair. Honestly, I think they gave us too much of a discount in error to begin with but again, that is unprofessional. I really wanted to like this bed, but it's just too firm for us. Would only recommend to those eager to have a medium firm to firm mattress.
Written by a customer while visiting casper.com
Customer Rating
5
Sweet Dreams Are Made Of These
on May 27, 2020
Posted by: Christopher
Hands down, this is by far the best mattress I've ever slept. Considering this is just one of the cheaper Casper mattresses, I've been sleeping on it for about a month now. I go to bed and its easy to get comfortable to wake up refreshed without any backache. Sweet dreams really are made of Casper Mattresses.
Written by a customer while visiting casper.com
Customer Rating
1
Too firm
on May 27, 2020
Posted by: Christin
The bed is too firm and I toss and turn all night. I will be contacting to return the bed
Written by a customer while visiting casper.com
Posted by: Heather Roper
Verified Purchase:Yes
We decided to purchase the Casper original mattress after doing our research on many different types of beds. The warranty was our big deciding factor. We received the mattress after about a week after the order was placed. The box seemed very small for a queen mattress to be in. The instructions on unboxing and then unrolling the mattress were fantastic and helped me to get it correctly laid on the platform. It immediately starting taking it's shape. It did not have a smell which was a concern of ours from what we had previously read. I also read the booklet that came with it about how often do rotate it and adjustment time for us from a regular mattress. This was worrisome but I assure you we have had no adjustment time at all. From the first night until now almost two months later every night of sleep is better than the last. I love how it forms to your body as you sleep and if you or your spouse moves in the bed you can hardly feel it. Sleeping is now amazing and as before on our traditional mattress I woke up with aches and pains and with what I thought was well rested is nothing compared to now. I don't wake up hurting and I wake up feeling refreshed. I would highly recommend this mattress. Especially to anyone with back pain and lower back pain.
Written by a customer while visiting casper.com
Customer Rating
5
Sleeping Better
on May 28, 2020
Posted by: Harland
Very comfortable!
Written by a customer while visiting casper.com
Customer Rating
1
Worst Mattress Ever!
on May 30, 2020
Posted by: Dana
Not a fan, setting up a return. It feels like I could have bought 10 egg crates and had the same quality. This type of bed is just not for me. Very firm.
Written by a customer while visiting casper.com