Customer reviews from casper.com
Casper - Original Foam Mattress, Twin XL - Gray
Average customer rating
4.6
(9,621 Reviews)
Rating breakdown 9,621 reviews
5 Stars
7,434
4 Stars
1,151
3 Stars
452
2 Stars
275
1 Star
309
Customer Reviews for Casper - Original Foam Mattress, Twin XL - Gray
Posted by: Diana
Verified Purchase:Yes
It gets the job done
Written by a customer while visiting casper.com
Posted by: Mohammad
Verified Purchase:Yes
It’s not the best but for the price I was thinking it would be better. Thinking about returning it.
Written by a customer while visiting casper.com
Posted by: David
Verified Purchase:Yes
[This review was collected as part of a promotion.] Much better than a spring mattress. This has gone a long way toward complensating for my severe apnea.
Written by a customer while visiting casper.com
Customer Rating
5
Is this what floating on a cloud would feel like?
on September 1, 2018
Posted by: Joanne
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Casper Mattress feels comfortable from head to toe. It feels like I am suspended and each part of my body gets just the right amount of support without any pressure. I have noticed that I do not change positions in my sleep any longer which in turn makes me sleep more restfully. My experience was so gratifying, that I purchased a second mattress for our son one week later :)
Written by a customer while visiting casper.com
Posted by: Schylar
Verified Purchase:Yes
When I wake up, my sheets do not look like a tornado went through them.
Written by a customer while visiting casper.com
Customer Rating
4
Great customer service and a comfortable bed
on September 1, 2018
Posted by: Emily
Verified Purchase:Yes
The bed is comfortable and the customer service fantastic. I had an issue with a defective mattress at first. I unpacked the mattress and the smell was quite overpowering. I expected an odor, based on other reviews I had read, but the smell should have dissipated after a day or two. A week later, it was still quite strong so I initiated an email conversation with Casper. At first they told me to wait another week and then see, but to make sure and unzip the cover which I hadn't done. It shouldn't take that long, they said, but it could. After the next week went by, I called and they immediately sent me another mattress, even though I wasn't asking for one. I was merely concerned that it was taking so long. Casper told me to unpack the second one and keep the first one for now. The second one arrived in a day or two and I unpacked it. The smell was gone after about three days and they picked up the first one about a week later. The first one still had a bit of an odor, even after a month. I'm sure it was defective as the second one doesn't smell at all now. Their customer service was superb - trusted me totally, never charged me for the second one and were extremely responsive. I am happy with Casper and the mattress and would use them again.
Written by a customer while visiting casper.com
Posted by: Devin
Verified Purchase:Yes
[This review was collected as part of a promotion.] This mattress is awesome! I’ve had chronic back pain every morning for years. After a week of sleeping on the Casper, I no longer have any pain when I get up in the morning. I feel 10 years younger. 10/10 would recommend.
Written by a customer while visiting casper.com
Posted by: Harold
Verified Purchase:Yes
[This review was collected as part of a promotion.] Still a little early but to this point I really like the Casper mattress. The only reason that I could not give it a 5 star rating (and I knew this) is the smell that foam mattresses emit. Its tolerable but at times can be noxious. I hope this dissipates or it may be a deal breaker up to the 100 day guarantee.
Written by a customer while visiting casper.com