Customer reviews from Case-Mate
Case-Mate - Brilliance Chandelier Hardshell Case w/ Antimicrobial for iPhone 13 Pro Max - Multi
Average customer rating
3.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
34
4 Stars
1
3 Stars
4
2 Stars
13
1 Star
9
Customer Reviews for Case-Mate - Brilliance Chandelier Hardshell Case w/ Antimicrobial for iPhone 13 Pro Max - Multi
Customer Rating
1
Poorly made
on May 14, 2022
Posted by: Haley T.
I have only had this case for a week and almost all of the small gold balls have fallen off of the back of this case. The balls are held on by a weak glue that allows for movement. The balls roll right off. I keep finding them all over the place including the face of my baby which is frustrating. I have stopped using this case and will have to buy another. Do not buy this if you want it to last longer than a week. Waste of money.
Response from Case-MateBy TR Wilhoit, May 16, 2022
Hello!
Thank you for your feedback. We're so sorry to hear about the issues you've experienced with your case! I will make sure to share these issues with our Product Team. We take feedback very seriously! Our Customer Service Team would be glad to assist in with a replacement case for you if you'd like to give us an opportunity help you! Please reach out to us at support@case-mate.com for further assistance.
Kind Regards,
Case-Mate Team
Thank you for your feedback. We're so sorry to hear about the issues you've experienced with your case! I will make sure to share these issues with our Product Team. We take feedback very seriously! Our Customer Service Team would be glad to assist in with a replacement case for you if you'd like to give us an opportunity help you! Please reach out to us at support@case-mate.com for further assistance.
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
5
Need for iphone 13!
on May 9, 2022
Posted by: Anonymous
Loved it but went from iphone 13 pro to just iphone 13 … please make it in that size!!
Written by a customer while visiting Case-Mate
Customer Rating
2
Brilliance Chandelier Case doesn’t last
on April 27, 2022
Posted by: Isabella M.
I was hesitant about buying this case because of the price tag, but I could’ve resist how beautiful it is! However, I’ve only had this phone case for not even a month and a bunch of little beads have already fallen out…. I knew I’d would’ve happened eventually but not this fast…. And it’s definitely noticeable where where missing because they fall out in clumps….. just disappointed it didn’t last long
Response from Case-MateBy TR Wilhoit, April 28, 2022
Hey Isabella,
We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to reach out to us at support@case-mate.com. We'd be more than happy to make things right with a warranty replacement which we trust will stick around.
Warm regards,
Case-Mate Customer Service
We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to reach out to us at support@case-mate.com. We'd be more than happy to make things right with a warranty replacement which we trust will stick around.
Warm regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
5
I Love It!!!
on April 25, 2022
Posted by: Monica H.
I absolutely love this case! The quality is amazing and look so beautiful on my iPhone 13 pro max. Very shiny and blingy just the way I love it! Now I need the matching iPod case.
Written by a customer while visiting Case-Mate
Customer Rating
5
Please make this for 13 Pro!
on April 21, 2022
Posted by: Chelsea
I don’t have a max but I WANT THIS CASE! it’s gorgeous! Pretty please make this for the pro version!!!!
Written by a customer while visiting Case-Mate
Customer Rating
5
Brilliance Chandelier Case
on March 27, 2022
Posted by: Anonymous
Please make this beautiful case for iPhone 11 Pro Max?
Written by a customer while visiting Case-Mate
Customer Rating
2
Beads fall off easily
on March 6, 2022
Posted by: Alisia M.
This case is so gorgeous but after only a couple days the smaller beads started falling off. I don’t even keep my phone in my purse allowing it to rub or anything. Wish I could return it and get something else. Such a shame because it’s such a beautiful case.
Response from Case-MateBy TR Wilhoit, April 19, 2022
Hey Alisia,
We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to reach out to us at support@case-mate.com. We'd be more than happy to make things right with a warranty replacement which we trust will stick around.
Warm regards,
Case-Mate Customer Service
We assure you this is anything but normal. If you're willing to give this one more shot, please feel free to reach out to us at support@case-mate.com. We'd be more than happy to make things right with a warranty replacement which we trust will stick around.
Warm regards,
Case-Mate Customer Service
Written by a customer while visiting Case-Mate
Customer Rating
2
Nervous
on February 28, 2022
Posted by: Jeannette
I immediately fell in love with this case once I saw it. I didn’t have an iPhone 13 Pro Max but went and bought one because this case doesn’t fit any other phones. I got the case today and am disappointed in the quality, especially for this price. I have one bead that seems to be a different color than all the other beads and I n some spots the beads feel like they can still be squished around, like the glue holding it down isn’t fully dried. The case is very beautiful in pictures and from afar but I’m honestly nervous to take it out of the packaging that it came in and use it.
Written by a customer while visiting Case-Mate