Customer reviews from Case-Mate
Case-Mate - Brilliance Chandelier Hardshell Case w/ Antimicrobial for iPhone 13 Pro Max - Multi
Average customer rating
3.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
34
4 Stars
1
3 Stars
4
2 Stars
13
1 Star
9
Customer Reviews for Case-Mate - Brilliance Chandelier Hardshell Case w/ Antimicrobial for iPhone 13 Pro Max - Multi
Customer Rating
1
Julie
on August 18, 2022
Posted by: Julie
Bought this case a month ago and the beads are coming off all over the place
Written by a customer while visiting Case-Mate
Customer Rating
1
Beads falling off
on July 25, 2022
Posted by: Rachel W.
This case is gorgeous, but I have only had it for a little over a month and the beads are already starting to fall off. There are multiple spots on the case that are almost completely bare now, which I think is unacceptable for how expensive it is. You can see in my picture that the gold beads have fallen off and one of the square rhinestones as well. Very unsatisfied.
Response from Case-MateBy TR Wilhoit, July 26, 2022
Hi Rachel!
Thank you for your feedback. We're so sorry to hear about your experience! This certainly does not sound normal. This case is under a warranty! Please reach out to our team by chat for more information.
Kind Regards,
Case-Mate Team
Thank you for your feedback. We're so sorry to hear about your experience! This certainly does not sound normal. This case is under a warranty! Please reach out to our team by chat for more information.
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
3
Gorgeous, but doesn’t last
on July 21, 2022
Posted by: Kg321
Love this case and got lots of compliments but the beads fell out so fast. Very sad.
Written by a customer while visiting Case-Mate
Customer Rating
5
I love this phone case.
on July 4, 2022
Posted by: Sandra C.
I love this phone case. Has a nice grip and is beautiful
Written by a customer while visiting Case-Mate
Customer Rating
3
Disappointed when I received this.
on June 29, 2022
Posted by: Greg W.
Disappointed when I received this. Looks great in the shop pictures… but not as brilliant as expected.
Response from Case-MateBy TR Wilhoit, June 29, 2022
Hi there!
Thank you for your feedback! If you have any questions or issues, feel free to chat with our Customer Service team through the chat bubble on our site!
Kind Regards,
Case-Mate Team
Thank you for your feedback! If you have any questions or issues, feel free to chat with our Customer Service team through the chat bubble on our site!
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
2
Adorable
on June 27, 2022
Posted by: Courtney R.
Seriously the cutest case ever. But, I’ve had mine 2 weeks and all the beads are starting to fall off :tired_face:
Response from Case-MateBy TR Wilhoit, June 28, 2022
Hello!
Thank you for your feedback! We're so sorry to hear this has happened! Please reach out to our Customer Service team for assistance with a replacement case under warranty. They are available by chat on our website!
Kind Regards,
Case-Mate Team
Thank you for your feedback! We're so sorry to hear this has happened! Please reach out to our Customer Service team for assistance with a replacement case under warranty. They are available by chat on our website!
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
3
The case is beautiful, very
on June 20, 2022
Posted by: Reinita G.
The case is beautiful, very sparkly! However I was so disappointed to see this case does not have the dual layer protection of the older Brilliance cases. I loved the added weight of the dual layer that kept my old. iPhones safe and secure.
This case is only the one layer to just snap on my 13 pro max….which doesn’t really seem like it’s what I was looking for in a beautiful, but tough case
This case is only the one layer to just snap on my 13 pro max….which doesn’t really seem like it’s what I was looking for in a beautiful, but tough case
Response from Case-MateBy TR Wilhoit, June 20, 2022
Hello!
Thank you for your feedback! We will let our team know your concerns about the new design! If you ever have any questions about our case design while you're shopping, our Customer Service team is always happy to answer these by chat on our site.
Kind Regards,
Case-Mate Team
Thank you for your feedback! We will let our team know your concerns about the new design! If you ever have any questions about our case design while you're shopping, our Customer Service team is always happy to answer these by chat on our site.
Kind Regards,
Case-Mate Team
Written by a customer while visiting Case-Mate
Customer Rating
2
I loooove this case but…
on May 26, 2022
Posted by: Sonia
This is a beautiful case. Looks even better in person. But I think they should of placed some sort of protection to keep beads from falling. I purchased this case and the little beads all around the edge started falling off so I got a replacement. The replacement is worse in just a few weeks a lot of beads have fallen and the corner near the camera lenses is lifting. So disappointed because I really love this case.
Written by a customer while visiting Case-Mate