Customer reviews from geappliances.com
GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Fingerprint Resistant Black Stainless
Average customer rating
4.4
(1,201 Reviews)
Rating breakdown 1,201 reviews
5 Stars
757
4 Stars
265
3 Stars
80
2 Stars
53
1 Star
46
86%of customers recommend this product.
(
731 out of
848)
Customer Reviews for GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Fingerprint Resistant Black Stainless
Customer Rating
5
Great!
on March 5, 2023
Posted by: DStick
from Boston, Ma
We were looking for a convection.microwave/defroster combo, but to find this with an air fryer too is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and style
on March 5, 2023
Posted by: Timeout1
from Greenwood, SC
Really found the available functions helps with family gathers. Like the oven feature!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the functionality
on March 6, 2023
Posted by: KKIndygirl
I was skeptical purchasing a microwave with so many additional functions however within two days I had used several functions. I truly enjoy the convection baking which enables me to bake cookies, nut bars etc. without having to heat the large oven.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
one of better purchases in last couple yers
on March 6, 2023
Posted by: sajke
from Tucson AZ
quiet nice looking replaced my 15 years old ge microwave witch still was working without any problems
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Thought it would be better
on March 6, 2023
Posted by: Anonymous
from Phoenix AZ
A bit disappointed in the product
First it scratches so easily it already looks much older than a few months. Can only use soap and water no cleaners so never gets real clean.
Air fryer does have temp to select
Big one is vent does not work well when using front burners. Big issue since large burners are located on front of stove where you need it most. Even with unit on high house got Smokey and when cooking it’s not capture filtering odors
First it scratches so easily it already looks much older than a few months. Can only use soap and water no cleaners so never gets real clean.
Air fryer does have temp to select
Big one is vent does not work well when using front burners. Big issue since large burners are located on front of stove where you need it most. Even with unit on high house got Smokey and when cooking it’s not capture filtering odors
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, March 9, 2023
Hello - We appreciate you choosing GE Appliances, and thank you for taking the time to provide your feedback. We're glad to see you like the features of this microwave. We recognize the value of having an attractive appliance and a vent fan that works properly. We'd love to help!
When cleaning the outside of the microwave, we recommend against using cleaners with ammonia or alcohol, as they can damage the appearance of the microwave oven. If you choose to use a common household cleaner, first apply the cleaner directly to a clean cloth, then wipe the soiled area. When wiping the unit, some paper towels can also scratch the surface such as the control panel. You can view the following article regarding scratches: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697.
Use the Chef Connect feature for connecting your microwave to a GE Appliances range to sync your vent fan. The vent fan will turn on automatically when the cooktop burner is turned on. You can learn more on page 23 and 24 of the Owner's Manual. You may also learn about the vent filters on page 28 of the manual.
If you believe your vent fan doesn't work as it should, it may need service. We recommend scheduling service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm so a certified GE Appliances technician can diagnose and repair your unit in no time.
We hope this helps! We're always here if you need anything. -Shayla@GEA
When cleaning the outside of the microwave, we recommend against using cleaners with ammonia or alcohol, as they can damage the appearance of the microwave oven. If you choose to use a common household cleaner, first apply the cleaner directly to a clean cloth, then wipe the soiled area. When wiping the unit, some paper towels can also scratch the surface such as the control panel. You can view the following article regarding scratches: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16697.
Use the Chef Connect feature for connecting your microwave to a GE Appliances range to sync your vent fan. The vent fan will turn on automatically when the cooktop burner is turned on. You can learn more on page 23 and 24 of the Owner's Manual. You may also learn about the vent filters on page 28 of the manual.
If you believe your vent fan doesn't work as it should, it may need service. We recommend scheduling service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm so a certified GE Appliances technician can diagnose and repair your unit in no time.
We hope this helps! We're always here if you need anything. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing Air Fryer
on March 6, 2023
Posted by: TCummins
Microwave works good, but air fryer doesn't. Takes twice as long to cook as my countertop air fryer. Waste of money to purchase this feature.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 10, 2023
Hi,
We're so very sorry to hear that you feel disappointed. This is certainly not the experience that we desire for you and we appreciate the honest feedback. By sharing with us, it helps us to better understand your appliance needs and the things that work for you.
We truly appreciate you choosing us and we sincerely hope that your microwave use only gets better with time.
Have a wonderful day. - Tierra@GEA
We're so very sorry to hear that you feel disappointed. This is certainly not the experience that we desire for you and we appreciate the honest feedback. By sharing with us, it helps us to better understand your appliance needs and the things that work for you.
We truly appreciate you choosing us and we sincerely hope that your microwave use only gets better with time.
Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
just ok. it's already needing repairs
on March 6, 2023
Posted by: treemom
from Benton IL.
had problems from the beginning it has a bad computer board still waiting on parts.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 10, 2023
Hello there! Thank you for providing us with your feedback. We are so sorry to hear that your microwave control board has already failed. We know how frustrating this must be. We are working diligently to ensure your parts are delivered as soon as possible. We appreciate you choosing GE Appliances for your home, and we hope you enjoy your new microwave for many years to come! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Has a wide range of features
on March 6, 2023
Posted by: Coloshopper
from Colorado
So far, the microwave has performed well. We haven't used all of rhe cooking features, but are impressed with the sensor features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Elliot@GEA, GE Appliances, March 17, 2023
Woohoo! We are thrilled to hear that you are loving your microwave's cooking features and performance so far, especially the sensor cooking feature helping you get the perfect results every time. If you ever need any assistance from us here at GE Appliances, please know we are always here to help. -Elliot@GEA
Written by a customer while visiting geappliances.com