Customer reviews from geappliances.com
GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Average customer rating
4.4
(1,181 Reviews)
Rating breakdown 1,181 reviews
5 Stars
746
4 Stars
261
3 Stars
78
2 Stars
51
1 Star
45
86%of customers recommend this product.
(
722 out of
836)
Customer Reviews for GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Customer Rating
5
Amazing features!
on June 28, 2024
Posted by: BatJan
from Brownsburg indiana
Amazing product! It is an oven, air fryer, and microwave all in one. It even has a steam cleaning feature that is awesome! I love my new microwave!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing works like it should
on July 8, 2023
Posted by: Judy Abr
from 75077 Texas
If I could I would return this in a second. Had it for a month and nothing is easy or works like it should. Your instruction book is the most worthless piece of information I have ever read.
You should take this out of your inventory and sell all for junk.
Send me your old 10 year old model back. It’s so much better
You should take this out of your inventory and sell all for junk.
Send me your old 10 year old model back. It’s so much better
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 10, 2023
Hello there,
Thank you so much for taking the time to post this review. We're so very sorry to hear that your new microwave isn't working like it should. This is certainly not the experience we desire for you and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Thank you so much for taking the time to post this review. We're so very sorry to hear that your new microwave isn't working like it should. This is certainly not the experience we desire for you and we want to help. Please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if there is anything else we can assist with. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Game changer
on December 1, 2022
Posted by: Anonymous
from New Hampshire
Beautiful microwave, amazing features. Easy installation, I’m still learning how to use it! The air fry feature is wonderful! Going to try the convection soon. It’s a game changer!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Only using it as a microwave
on August 21, 2023
Posted by: Pdog01
from Sunrise, Fl
Did not bring a true manual for.proper.operation. Would have liked some sample recipes for some of the functions.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 22, 2023
Hi,
Thanks so much for taking the time to connect. Congratulations on your new microwave! We truly appreciate you choosing GE Appliances for your home. We're more than happy to provide some recipes for the Air Fry feature. Please refer to the link here: https://www.geappliances.com/air-fry-recipes
Your honest feedback means a lot to us. We hope the the use of your new unit will only get better with time. - Tierra@GEA
Thanks so much for taking the time to connect. Congratulations on your new microwave! We truly appreciate you choosing GE Appliances for your home. We're more than happy to provide some recipes for the Air Fry feature. Please refer to the link here: https://www.geappliances.com/air-fry-recipes
Your honest feedback means a lot to us. We hope the the use of your new unit will only get better with time. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not in all aspects convincing
on June 20, 2022
Posted by: Rapunzel
from Fredericksburg/TX
One the one hand, we do like our microwave, but there are two negative aspects that I'd like to mention and that make me rate it 3 stars only:
- It arrived from the factory with a faulty damper installation. After the very first try, there was an error message "damper stuck". GE sent a technician - which meant we couldn't use the new microwave for about a week, until the service guy arrived. After quite some time, during which he had to take apart most of the microwave, he found out that the damper had not been installed properly from the beginning. No kudos to GE for that.
- A clear disadvantage is that the timer for the microwave can only be set at 15-seconds intervals. I think a timing by single seconds would be much better.
Other than that, we like the microwave and its versatility.
- It arrived from the factory with a faulty damper installation. After the very first try, there was an error message "damper stuck". GE sent a technician - which meant we couldn't use the new microwave for about a week, until the service guy arrived. After quite some time, during which he had to take apart most of the microwave, he found out that the damper had not been installed properly from the beginning. No kudos to GE for that.
- A clear disadvantage is that the timer for the microwave can only be set at 15-seconds intervals. I think a timing by single seconds would be much better.
Other than that, we like the microwave and its versatility.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, June 21, 2022
Hey there,
We appreciate you providing your feedback on this amazing looking microwave. It's good to know that you enjoy its versatility. Our regrets to hear that it was not installed properly and that it needed service. That is not the kind of quality we expect. We also understand the annoyance of the timer being in 15 second intervals. Our products are always being improved to enhance customer experience. Thanks for being part of the GE family. Mike@GEA
We appreciate you providing your feedback on this amazing looking microwave. It's good to know that you enjoy its versatility. Our regrets to hear that it was not installed properly and that it needed service. That is not the kind of quality we expect. We also understand the annoyance of the timer being in 15 second intervals. Our products are always being improved to enhance customer experience. Thanks for being part of the GE family. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Loaded with features.
on August 24, 2022
Posted by: lem265
from Baltimore, MD
Love the product but wish there was a book with settings for various dishes included.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy to use
on November 29, 2022
Posted by: Heiho
from Phoenix, AZ
We wanted to upgrade our GE microwave with one that had convection and air fryer features. We looked at several other brands and decided to go with the GE to match the other appliances in our kitchen. This one has all of the features of the other brands that cost 3x more, and the finish matches my other GM appliances perfectly. It's super easy to use and it's very intuitive/user friendly. It doesn't show fingerprints so it's very easy to keep clean. The inside has a very attractive, high end stainless finish. It was very straight forward and easy to install. The only drawback is that I'm 5'3" and I have a hard time looking at the food's cooking progress because the door window has a black band around the bottom. Other than that, I'm 100% happy with this convection microwave and I highly recommend it over the other brands (KitchenAid, LG, Samsung, etc) we were considering
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on December 15, 2022
Posted by: my happy kitchen
from New Jersey
My microwave stopped working when it was less than two years old. This is certainly not what I expected from a GE product. I know I can schedule service for it to be repair, but service is expensive and will cost almost half what the microwave costed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, December 20, 2022
Greetings! Thank you for reaching out with this feedback. We are so disappointed to read about your experience with this microwave no longer working just out of warranty, and we are so sorry for this experience.
One of our agents has reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you in any ways that we can! -Elliot@GEA
One of our agents has reached out to you via email to collect some more information and provide some additional steps. We look forward to assisting you in any ways that we can! -Elliot@GEA
Written by a customer while visiting geappliances.com