Customer reviews from geappliances.com
GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Fingerprint Resistant Black Stainless
Average customer rating
4.4
(1,201 Reviews)
Rating breakdown 1,201 reviews
5 Stars
757
4 Stars
265
3 Stars
80
2 Stars
53
1 Star
46
86%of customers recommend this product.
(
731 out of
848)
Customer Reviews for GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Fingerprint Resistant Black Stainless
Customer Rating
5
Nice Features, bake, air fry, SS interior
on March 4, 2023
Posted by: Sschmit76248
from Fort Worth,TX
I like all the features above the normal microwave. Had to replace 20yr old Whirlpool.
Selector knob was something to get used to but programmed ‘add 30 sec’ to 10 sec which helped. Self installed and was lucky that holes mostly matched to install the rail and vent fans upwards matched the existing duct work vent. Just had to drill the new holes in the cabinet for the top screws. So far so good.
Selector knob was something to get used to but programmed ‘add 30 sec’ to 10 sec which helped. Self installed and was lucky that holes mostly matched to install the rail and vent fans upwards matched the existing duct work vent. Just had to drill the new holes in the cabinet for the top screws. So far so good.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great oven
on March 4, 2023
Posted by: Cathy SC
from Fair lawn NJ
This is my second ge profile microwave convection! Love the size and many uses including the new air fryer feature. I think the one thing I’m disappointed with is that the convection does not bake evenly so I need to rotate foods often. I am overall very happy with it!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
feature and functions not like they use to be
on March 5, 2023
Posted by: 8144
from Virginia
Bought this to replace its parent / combination microwave (1st generation @ 1500 watts that I had since 2008) and it does not work as well. All functions take twice as long to heat / cook, no electrical power saving (watts is watts). Back to using my gas oven to cook. If the parts to keep my original unit were available, I definitely would have been better off to repair it than buy this. What ever happen to products improving over development, rather than make them 1 year throw aways. Space saving is the only feature valuable.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Jessica@GEA, GE_Appliances, March 7, 2023
Hello,
Thank you for taking the time to provide feedback on your recent microwave purchase. We’re sorry to hear that you are not happy with the performance. We know what an inconvenience it can be to get used to a new machine.
This model has lots of features and it does function a bit differently than some previous models. If you are using the sensor microwave modes, it may take longer than you are accustomed to due to variations in the time and power levels based on sensor feedback. Here is a link to the Use&Care manual for your model – page 11 has a guide for selecting the best cooking method for your food and pages 12-24 detail the use of the different cooking methods.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000158-2_LoRes.pdf&_ga=2.37204064.179021623.1678108079-1531057345.1572290282
If you continue to have issues with the microwave not cooking properly, we suggest taking advantage of your warranty by scheduling a service call at 1-800-GECares (1-800-432-2737) Monday–Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm . We have every confidence that our GE Certified technicians can resolve any issue with your appliance. Please know we’re here to help should you need us. Jessica@GEA
Thank you for taking the time to provide feedback on your recent microwave purchase. We’re sorry to hear that you are not happy with the performance. We know what an inconvenience it can be to get used to a new machine.
This model has lots of features and it does function a bit differently than some previous models. If you are using the sensor microwave modes, it may take longer than you are accustomed to due to variations in the time and power levels based on sensor feedback. Here is a link to the Use&Care manual for your model – page 11 has a guide for selecting the best cooking method for your food and pages 12-24 detail the use of the different cooking methods.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-7000158-2_LoRes.pdf&_ga=2.37204064.179021623.1678108079-1531057345.1572290282
If you continue to have issues with the microwave not cooking properly, we suggest taking advantage of your warranty by scheduling a service call at 1-800-GECares (1-800-432-2737) Monday–Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm . We have every confidence that our GE Certified technicians can resolve any issue with your appliance. Please know we’re here to help should you need us. Jessica@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Microwave
on March 5, 2023
Posted by: Ella2020
from Florida
I had a GE Microwave that broke, so I bought this one and love it. Cooks much faster than my old one and is also quieter. Love the face that I can use it to bake as well and air fry.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it
on March 5, 2023
Posted by: DeeShe
from Maryland
I've been using this microwave for almost 3 month. I like it a LOT. I've used each of the functions of course the microwave, the air fryer and yesterday I used the convection oven. It works extremely well I love all of the features on it. I would definitely buy it again and would recommend it to others.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Not quite an Advantium, but does OK
on March 5, 2023
Posted by: Anonymous
from Durham, NC
My beloved 20-year-old Advantium finally died, and I would have bought another, but I wanted a white appliance, so thought this would be a decent replacement. I really wanted another small oven that's also a microwave, and I'm still adjusting to this one. I do wish the display light wasn't so bright....it lights up my whole kitchen at night! And, I find it hard to press the "buttons" on the display. I often have to press several times to get the correct spot and pressure. The first pie I baked in it was a failure, and I don't know why. It just didn't cook right. I have baked muffins that turned out fine; I just had to rotate them for even baking. I like using the metal shelf for casseroles, since it does not turn and I can use an oblong dish. I miss the Advantium speed-cook feature, but find that a high-temp roast or bake does pretty well. I downloaded and printed the instruction manual, but it is somewhat lacking. There's no explanation of what the difference is between roasting and baking. I also miss being able to create my custom pre-set time & temp.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great replacement for 14 year-old version
on March 5, 2023
Posted by: H1H2
from Maine
The combo microwave/convection oven has nearly all the features of the one that finally failed. There are so many great features, but it is missing the keep warm and reheat options. Thankfully, the new microwave came with the filter already installed. The old one would have lasted longer had we been told that we needed the filter to vent inside.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Work in progress
on March 5, 2023
Posted by: Dusti R
Easy instillation but a little harder to use. Love the upgrade, just need to learn the microwave and all its features. Air fryer isn’t as nice as our original stand alone air fryer by Ninja.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com