Customer reviews from geappliances.com
GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Average customer rating
4.4
(1,190 Reviews)
Rating breakdown 1,190 reviews
5 Stars
752
4 Stars
262
3 Stars
79
2 Stars
52
1 Star
45
86%of customers recommend this product.
(
727 out of
841)
Customer Reviews for GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Customer Rating
3
Nice warm stainless color, but poor control panel
on December 12, 2023
Posted by: DAWandG
There are several nice features to this microwave. I like that it's a microwave/convection oven combo as was my last microwave. The oven cavity is small enough to preheat more quickly than my range oven, and since my kids are grown I find it's large enough for most of my oven needs. I like the microwave sensor features that my previous oven had, but the biggest difference that I don't like is the control panel and the method of entering cook time and power level. My previous microwave, and I believe most higher end microwaves, have a number panel on which to enter precise cook times and power levels. This microwave however has a turn dial, which only has increments of 15 seconds. It also took me a while to figure out how to enter a power level, which I was only able to do by going online for instructions. The hard copy manual that came with the product had nothing what so ever about selecting a power level. When pushing power level on the panel the screen would indicate that it was not possible to enter a power level. What?! It turns out one must select a time first, then push the dial ONCE, only THEN one can select a power level, then push the dial again. Such a convoluted process that is impossible to figure out without the aid of specific instructions, which again, are not included with the product. Also the panel is starting to bubble where the most used features are selected, like start, cancel, and cook time, and I've only used it for less than 2 months. My favorite feature apart from the inclusion of the convection oven, is the warm stainless color, as opposed to the bright silver stainless. It fits nicely in my kitchen. But overall, if I had to do it again, I would select a different product.
Features
4
Performance
2
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, December 20, 2023
Greetings! Thank you for taking the time to provide us with your valuable feedback. We are so sorry to hear that this microwave has not lived up to your expectations due to the power settings and control panel. It is in no way the consumer experience that we strive for, and we will be sure to pass these comments along to our product design teams for review. We also recommend scheduling service with one of our certified technicians to address the bubbling you are experiencing on your control panel. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful and easy to use
on December 16, 2023
Posted by: ASCS Las Vegas
from Las Vegas Nevada
I had the same model in 2015. I loved it so much that I just purchased the updated model. I love the new air fryer feature . So far I love it just as much as I did my previous one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Installation Issue
on December 17, 2023
Posted by: DouglasK
Although I am satisfied with the appliance, I do have several points against it. First of all, my original product didn’t even last 4 years however, since I had my cabinets modified specifically to fit it, I chose to replace it with the exact same model. The second issue is that for the installation, the complete mounting system is as changed. It required the existing wall mounting brackets to be removed and a different one be installed, the top mounting mounting screws were aligned differently which called for more holes to be drilled in the cabinet shelf and the mounting bolts themselves were changed (both thread and length) and the bolts provided were shorter than the previous bolts so the new ones would not even fit and I had to find ones that would. I spent my entire career working for a large aerospace and defense company and saw the same thing happen over and over with new engineers designing things with no common sense about logistics (I.e. installation issues created by changing things that don’t need to be changed). I like the product line and have other GE products but this change created a totally unnecessary issue.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kacie, GE_Appliances, December 27, 2023
Greetings - We sincerely appreciate your feedback regarding your experience with your microwave, and we would like to express our apologies for the inconveniences you've encountered during the replacement process. Firstly, we regret to hear that your original product did not last as long as you hoped, and we understand the frustration this may have caused. We value your loyalty to our product line and your decision to replace it with the same model. Additionally, we apologize for the challenges you faced during the installation of your new microwave. We understand that modifications to the mounting system posed unexpected difficulties, and we acknowledge your concerns about the changes in hardware and installation. Your insights about the challenges you encountered are important to us. We want to assure you that our team continuously reviews and updates our products, including hardware and installation components. We will share your valuable feedback with our team to consider improvements that can minimize inconvenience. Thank you for bringing this to our attention, and we appreciate your understanding. If there's anything specific you'd like to address or if you have further comments, please feel free to share them with us. -Kacie@GEAppliances
Response from geappliances.comBy Tierra, GE_Appliances, December 27, 2023
Hi,
Thanks so much for taking the time to post this review. We appreciate the feedback regarding your microwave and your views on the installation. Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with.
Kind regards. - Tierra@GEAppliances
Thanks so much for taking the time to post this review. We appreciate the feedback regarding your microwave and your views on the installation. Your comments are extremely important and will be considered by our product design team. Please let us know if there is anything else we can assist with.
Kind regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Super fantastic, easy to use
on December 18, 2023
Posted by: Michael2023
We love our new convection oven, microwave it cooks our food so much faster and better my family loves me more for it. Thank you so much for designing a fantastic appliance and making my life great again.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
An Awesome Addition to the Kitchen!
on December 29, 2023
Posted by: OTR ConvectMicro
from Franktown, CO
I have purchased 3 of the GE Profile PVM9179SRSS over-the-range(OTR) combination microwave and convection ovens. I own a number of leased properties, and these appliances are full of features, well built, easy to use, and include a very nice convection oven in addition to the microwave features. It's a marvelous combo to have in the kitchen! The convection oven allows one to use it just like a regular convection oven and this proves to be a worthwhile capability in the kitchen. It allows you to bake or roast with ease plus you have a feature filled microwave as well. During holiday time when oven space is at a premium, the convection oven permits you to have a 2nd oven, or a 3rd oven if you happen to have double ovens in your kitchen. Also, during times where you want to bake cookies or cakes, etc., and don't wish to use the larger oven, this OTR appliances makes it happen and with ease. The PVM9179SRSS has proven to be well built as well, looks great in the kitchen and it's easy to clean too. In addition, it is loaded with all kinds of useful features. For this reason, I am replacing any standard OTR microwave ovens with this awesome GE Profile PVM9179SRSS in my leased properties. I only choose top quality appliances for my leased homes because durability, features and reliability are paramount to my residents as well as to me. This appliance is a true winner and I highly recommend it to anyone. It may cost a bit more, but the convection oven and ruggedness for daily use makes it very cost effective for the long haul. Thank you GE! Please keep making this type of over-the-range combination convection oven with a microwave oven. It's a fantastic design.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Entering cook time is a challenge
on January 6, 2024
Posted by: Mtkimbo
Ao many features, but nothing noteworthy. I feel that entering cooking time should be easier. Don’t waste money on this one! Buy something with fewer features that is easier to use.
Response from geappliances.comBy Zahira, GE_Appliances, January 11, 2024
Hi There! Thank you so much for choosing GE Appliances for your home. We are so sorry to hear that the microwave has not been meeting your expectations. We will be forwarding your feedback to our product team as we are always working to improve our products. Thank you so much for reaching out and have a wonderful day!
Written by a customer while visiting geappliances.com
Customer Rating
2
n/a
on January 24, 2024
Posted by: kle21m
The door is long and the hinges are not strong enough to hold in place when it closes. Thw first one delivered we sent back and the replacement one is a little better but you can notice that is does not look right. Also just noticed in the inside there is an indention but I have not decided whether I should send this one back? I thought the profile was supposed to be a higher quality product. I quess not.
Response from geappliances.comBy Joyce, GE_Appliances, January 31, 2024
Hello- We are very sorry to hear you are having these issues with your microwave. This is not what we expect to hear and truly apologize for your inconvenience. We would like to get a little more information and will be reaching out to you via email soon. Thank you for your patience in waiting to hear from us. Thank you! Joyce@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and modern look.
on January 26, 2024
Posted by: Glenn 123
from New Jersey
Love the AirFry and Convection features. Works and looks great.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com