Customer reviews from geappliances.com
GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Average customer rating
4.4
(1,186 Reviews)
Rating breakdown 1,186 reviews
5 Stars
749
4 Stars
261
3 Stars
79
2 Stars
52
1 Star
45
86%of customers recommend this product.
(
724 out of
838)
Customer Reviews for GE Profile - Profile Series 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Chef Connect - Black Stainless Steel
Customer Rating
5
Complete cooking tool
on April 30, 2023
Posted by: csmad
from New Jersey
This microwave offers so many options for cooking! It is easy to use and to clean.
We are more than happy with our purchase.
We are more than happy with our purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Power too low
on May 20, 2023
Posted by: Blink3434
from Penfield NY
Bought this model because I wanted to have an extra oven. It also includes an air fryer. How This model takes very long to preheat, which seems odd for a small oven. The microwave output is only 950 W. Which is too low for my needs. I’m trying to relearn how long it takes to warm certain foods. Did not come with fingerprint resistant stainless finish
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
5
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, May 22, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE microwave oven. Your feedback is valued and very important to us!
With that being said, we are sorry to hear that you don't feel this microwave has enough power and doesn't provide cooking results up to your standards. Your feedback ensures that our Product Design Teams are aware of any changes, or perfections we can make to our appliances and parts to improve the overall performance and dependability that it provides.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE microwave oven. Your feedback is valued and very important to us!
With that being said, we are sorry to hear that you don't feel this microwave has enough power and doesn't provide cooking results up to your standards. Your feedback ensures that our Product Design Teams are aware of any changes, or perfections we can make to our appliances and parts to improve the overall performance and dependability that it provides.
Thank you for your review, and for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Great features but failng already and brand new!
on May 28, 2023
Posted by: R AND R S
from Ga
There are great features on it yet brand new and all, I have not been able to enjoy it for it started failing me. Microwave does not work well, or heats up well. There is a rattling noise inside. The air fryer does not work well either. Someone is supposed to call me and have not. What is a shame that the parts will be the ones replaced and not the whole microwave. Will see what becomes of this whole aituation!
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, May 30, 2023
Oh no!
We're so very sorry to hear that your new microwave isn't operating properly. This can be disruptive and certainly not the experience we want for you. We deeply apologize. Please take full advantage of your warranty and schedule a service appointment. You can schedule with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need further assistance. Have a great day. - Tierra@GEA
We're so very sorry to hear that your new microwave isn't operating properly. This can be disruptive and certainly not the experience we want for you. We deeply apologize. Please take full advantage of your warranty and schedule a service appointment. You can schedule with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need further assistance. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not what I expected
on June 6, 2023
Posted by: 1 momshops
from Florida
To start with the bake feature that doesn’t work which overcook my fish from the outside leaving it raw inside
To having dial increase in 15 seconds increments and not been able to do it by seconds which forces you to be in front of it at all times to ensure accurate cooking time. Should I continue?
To having dial increase in 15 seconds increments and not been able to do it by seconds which forces you to be in front of it at all times to ensure accurate cooking time. Should I continue?
No, I would not recommend this to a friend.
Features
3
Performance
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 8, 2023
Hi there,
We're sorry to hear that you are less impressed with your microwave.
Baking or roasting uses a heating element to raise the temperature of the air inside the oven. For the best cooking results, we recommend referring to the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.233516958.108304733.1685974717-302677575.1657120421
We hope that the more you use your microwave the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEA
We're sorry to hear that you are less impressed with your microwave.
Baking or roasting uses a heating element to raise the temperature of the air inside the oven. For the best cooking results, we recommend referring to the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--WYTrCaf0--/txdsq1ebwcz0hsllcwoa.pdf?_ga=2.233516958.108304733.1685974717-302677575.1657120421
We hope that the more you use your microwave the more you will like it. If you have any questions in the future, please let us know. We are here to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on July 12, 2023
Posted by: Gina11
I love the new microwave but it seems wrong to call it that. It has an air fryer and it’s a convection oven. I’ve used all the features and they all work beautifully, and there’s plenty of room, too!
Written by a customer while visiting geappliances.com
Customer Rating
5
Simple Appliance
on July 15, 2023
Posted by: Tomtane
All I can say it works great and the controls are easy to learn.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Very nice, but different
on August 16, 2023
Posted by: Jay3333
from Long Island, NY
A lot of features. Just wish the manual explained how to use them. An instructional video would be great. It's a whole different system than any microwave or air fryer I've ever used. There's no number keypad. There's a few quick select buttons but, a lot of dial select. What I have figured out works great! GE needs a video on how to use this great futuristic product.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 17, 2023
Hi,
Thanks for leaving a review. We understand how helpful a video could be and we appreciate you making this suggestion. If you have any questions about your microwave you feel aren't answered by the manual, please call us at 1-800-626-2005. One of our agents would be happy to assist you.
Take care.
-Sylvia@GEA
Thanks for leaving a review. We understand how helpful a video could be and we appreciate you making this suggestion. If you have any questions about your microwave you feel aren't answered by the manual, please call us at 1-800-626-2005. One of our agents would be happy to assist you.
Take care.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features.
on August 21, 2023
Posted by: cdh2
My previous GEProfile over-the-range convexion oven was 12 years old when it quit. I do like the new features on this one that my old one did not have. I especially like that it has the capability of two baking racks even though it only comes with one rack. Fortunately, my old rack fits on these clips. I almost never used the microwave function but do use it routinely for convexion baking utiliizing both racks simultaneously.
Written by a customer while visiting geappliances.com