Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(2,318 Reviews)
Rating breakdown 2,318 reviews
5 Stars
1,695
4 Stars
377
3 Stars
88
2 Stars
55
1 Star
103
93%of customers recommend this product.
(
1,946 out of
2,103)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
1
Sleep data and tracking issues
on May 26, 2025
Posted by: Soh2569
from New York
Gender:Female
Just to start, I have absolutely loved this device up until today. I have been using this since the day my baby was born and had zero issues. Out of the blue, the app stopped displaying sleep data for each nap/sleep session and doesn’t show anything in the history tab. I have tried EVERYTHING! Resetting the base station, unplugging the base station, cleaning the sock monitor itself, restarting my phone, logging off and back into the app, and nothing has worked. The app still shows live readings but I have absolutely no way to track my baby’s sleep. There is no update available and my phone is updated to the latest IOS version. This is ridiculous as we rely HEAVILY on this for sleep tracking. For how expensive this product is you would think any bugs or glitches in the app would be fixed immediately ESPECIALLY with this being considered a medical item. Also for the icing on the cake, owlet doesn’t have live support on the weekends so I’ve been on my own since end of day Friday when this started. Below are pictures of what I’m talking about. As you can see, the session length so far is 6h and 21m. The live health readings are fine (THANKFULLY), but when you go to the history tab there is NOTHING! I’ve been having to watch the app like a hawk in order to input my baby’s sleep manually. Owlet needs to fix this immediately. And if they can’t, I expect to be compensated as it is not doing what it is marketed to do.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, June 9, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
2
Don't buy, it wakes the baby
on May 19, 2025
Posted by: Bug20
from Provo, UT
Gender:Female
I got this as a gift, and thank goodness I did. I would be so disappointed if I had bought this myself. Don't get me wrong, it has some good features. I like how it can evaluate sleep status, which was somewhat helpful in distinguishing those nighttime newborn grunts. However the non-essential beeping notifications are useless, and just wake up my baby. There's no way to control them or the volume, and nine times out of ten it's being triggered by me trying to soothe my baby. So you can imagine how frustrating it is to just barely have your baby drifting to sleep, just to have this beep at you and ruin your progress. In the end, I only used this for about a month before it wasn't worth it anymore. It's not worth my jeopardizing baby's sleep.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, May 22, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
2
Worked great for only 3 months
on May 17, 2025
Posted by: Addie10
from Charlotte, NC
The owlet was super great, worked perfect for 3 months no issues then randomly one night in the middle of the night stopped working. The WiFi won’t even pop up as an option to connect to. I troubleshoot everything form the base to the sock to deleting and readding but it will not work. The owlet Wi-Fi continually won’t even pop up to connect to
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, May 22, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Posted by: Kaylin
from Indiana
Gender:Female
Verified Purchase:Yes
best purchase ever made for my baby, no issues and is a lifesaver for my sake of sleep.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Posted by: Dana C
from Richmond
Gender:Female
Verified Purchase:Yes
I love this! I have anxiety and this helped so much! I could relax a little bit more knowing my baby was being monitored through the night or any sleep
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Posted by: Anonymous
from Pikeville? KY
Gender:Female
Verified Purchase:Yes
Couldn’t sleep at night without our owlet! The best purchase!
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Posted by: Hailee
from Kentucky
Gender:Female
Verified Purchase:Yes
I absolutely love our owlet! I don’t think I would get any sleep if we didn’t have it. It really puts your mind at ease! I would definitely recommend the owlet to anyone and everyone who has a little one!
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Posted by: Whitney j
from Tennessee
Gender:Female
Verified Purchase:Yes
The owlet sock is really helpful at easing your mind by letting you see the heart rate and oxygen levels and it should alert you if those numbers drop too low. I also like how you can see the sleep patterns. The things I don’t like or that drive me crazy are if your baby is really small or their foot is really skinny the socks don’t stay on well and gives false alerts. I also don’t like how the app takes forever to read when placing the sock on and at least every other time we put the sock on it gives “sock placement error” and the Bluetooth range isn’t that great.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com