Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(1,980 Reviews)
Rating breakdown 1,980 reviews
5 Stars
1,443
4 Stars
325
3 Stars
75
2 Stars
48
1 Star
89
92%of customers recommend this product.
(
1,654 out of
1,795)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
1
Horrible experience
on February 12, 2023
Posted by: Cat12345
from Toronto, Canada
Gender:Female
I bought this device before my baby was born and can’t return it. This device is our biggest purchase regret. It goes off all the time when my baby is fast asleep. It’s cause so many issues with the stress it causes. The company won’t refund us but sent a new sensor. It’s still not working properly. It’s been a complete nightmare. We don’t plan on using it anymore and it’s now an expensive paperweight.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
1
Do not purchase
on March 1, 2023
Posted by: Madmom12345
from NE
Gender:Female
Faulty product from day 1, replacement parts don’t even work…
Owlet keeps deleting my review
Owlet keeps deleting my review
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
1
Don’t buy this
on March 6, 2023
Posted by: JasperNeil
from Toronto, ON
Gender:Female
Do not buy this. If the product is faulty, they won’t replace it or give you a refund. They will just send you copy and paste messages and links for you to figure out the issue yourself, until you give up.
No, I would not recommend this to a friend.
Response from owletcare.comBy Andrew, Customer care, March 7, 2023
Hi - can I schedule time to talk to you about your experience with our product and customer service. We have a 1 year warranty on. our products.
Written by a customer while visiting owletcare.com
Customer Rating
1
Buyer beware - avoid this company!
on June 22, 2023
Posted by: AKauderman
DO NOT buy!!! Bought 13 months ago and it stopped working 3 days ago. There is now constantly a “placement issue” and it cannot read stats although everything is set up correctly. Customer service just said oh well! They are “sorry” but here’s the link to buy a new sensor! It’s faulty. I bought the 0-5 year dream sock ($$!) and take very good care of it. No reason for it to just stop working. I had such bad issues with the owlet smart sock I should have known not to by another product from owlet. Now I need to warn others. Don’t make the same mistake as me. Look into other products with better warranties, customer service and better prices. What an absolute rip off.
** I just found similar reviews of the same issues with other buyers — wish I would have read that before purchasing this product! Huge mistake!! **
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, June 28, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve our product and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to give us a call at 844-334-5330 or email us at contact@owletcare.com and we will reach back out as quickly as we can.
Written by a customer while visiting owletcare.com
Customer Rating
1
Do not purchase
on February 28, 2023
Posted by: MadMom12345678
from Nebraska
Gender:Female
I bought this sock brand new off the website and tried to get it set up. I went through customer support and it was determined that I had a faulty sensor. They sent me a replacement. The replacement sensor is also faulty. I spent so much money on a sock that I can not use on my baby.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Posted by: Anonymous
from Gadsden, Alabama
Gender:Female
Verified Purchase:Yes
I personally love the Owlet Dream Sock due to the peace of mind I l receive while my baby and I sleep. The sock alarms different sounds for the different issues with the sock as baby sleeps so that you know how to identify the severity of the alarm such as; sensory issues with the sock being out of range or not on baby’s foot well enough, unhealthy oxygen levels, and discomfort within baby’s sleep. It also helps me track his sleep cycle, oxygen levels, movement, and heart rate. This sock is my first priority before putting my baby to bed at night to ensure I will be aware of any issues while he is sleeping and if not, rest assured I will still get a peaceful sleep.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
1
Camera is HORRIBLE.
on February 3, 2023
Posted by: Cass1234
WHEN the app works, the sock is great and does its job. The camera, however, is horrible. The audio does not work, there is a constant loud chirping sound coming from the camera and it’s all you can hear from your phone as the monitor. To hear recorded videos I would have to download them to my phone to have the sound, now that doesn’t even work as the video saves as just a white screen with no sound. I tried reaching out to support to see what could be done and was not met with any resolutions. Absolutely NOT worth the money.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
1
Do not recommend
on September 13, 2023
Posted by: Ash20
from VA
Gender:Female
I have had two owlets, the old sock and new dream sock, both stopped working just past a year and guess what warranty is only good for a year. Imagine that. Customer service is pretty much useless, they just repeat what the website tells you to do to troubleshoot. Do not recommend.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, September 22, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com