Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(1,736 Reviews)
Rating breakdown 1,736 reviews
5 Stars
1,287
4 Stars
283
3 Stars
63
2 Stars
36
1 Star
67
93%of customers recommend this product.
(
1,543 out of
1,653)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
2
Disappointed
on June 27, 2022
Posted by: Mkujawa
Gender:Female
I was really excited when I saw the oxygen and heart rate tracking came back. But was soon disappointed when I learned it doesn’t do live readings and alert anymore like the original. So I returned it as it is expensive and didn’t do what I was hoping.
Written by a customer while visiting owletcare.com
Customer Rating
1
Incredibly disappointing design
on July 10, 2023
Posted by: Natalie B
from New York
Gender:Female
This product in theory would be great, however there is no option to mute the base of the sock— meaning that if your child bumps the sock in the middle of the night and it disrupts the sock’s ability to read their vitals, the base will play an incredibly loud lullaby… waking you and your baby up. There is no functionality to mute or lower this volume. A very disappointing design flaw that makes this product pretty useless to me unfortunately.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, July 11, 2023
Thanks for reaching out! We are so sorry to hear this! We are always looking for ways we can improve and we value your input. We'll be sure to pass this on to our team. If you need any assistance, you can reach out to our team by using the chat feature on our website or at (844) 334-5330 and they'll be able to best help.
Written by a customer while visiting owletcare.com
Customer Rating
1
Dream sock went offline for myself and others
on December 27, 2023
Posted by: Camille H
from Maryland
Gender:Female
I use this sock every night to cut down some of the anxiety of being a new mom and while I wanted to give a great review I can’t. It’s 1:56 in the morning and I can’t sleep. Why? Because 3 hours ago when i went to put the sock on my daughter’s foot the app kept saying the sock had been removed. Went to go re-add it and I can’t. Attempted to just create a new account and add the sock and you can’t even choose to add a sock AT ALL. I go on twitter and find out the sock is offline in general. Everyone is having the same problem. I bet most users don’t even know the sock isn’t working and are just blissfully sleeping thinking this device will notify them if something happens with their babies. I’m really disappointed. People put so much trust and confidence into this device.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, January 8, 2024
We apologize for any inconvenience. Your trust and peace of mind are important to us. We had a temporary app outage that has now been corrected. Please note if your Base Station has a green light, it is collecting readings and will notify you, even when the app is down. Please reach out to our support team with additional questions or feedback at contact@owletcare.com or 844-334-5330.
Written by a customer while visiting owletcare.com
Customer Rating
1
App does not display oxygen or heart rate
on January 18, 2024
Posted by: Amanda Leigh
from Texas
Gender:Female
Maybe I missed something but I do not see any oxygen or heart rate readings. I just set up the device and the charging pad is green. The app is displaying over 473k hour session when I just installed it. I'm so confused. Also, it look as if some of the words are cut off. I updated phone and app. How do I see the oxygen or heart rate? That's the whole reason I bought this item.
Response from owletcare.comBy Amanda - Owlet Care Team, January 24, 2024
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Very disappointing
on January 19, 2024
Posted by: Lex31
Gender:Female
The app does not work. Unable to see any live readings, continuously says app searching for base station. Very disappointing!
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, January 24, 2024
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Posted by: Anonymous
from Gadsden, Alabama
Gender:Female
Verified Purchase:Yes
I personally love the Owlet Dream Sock due to the peace of mind I l receive while my baby and I sleep. The sock alarms different sounds for the different issues with the sock as baby sleeps so that you know how to identify the severity of the alarm such as; sensory issues with the sock being out of range or not on baby’s foot well enough, unhealthy oxygen levels, and discomfort within baby’s sleep. It also helps me track his sleep cycle, oxygen levels, movement, and heart rate. This sock is my first priority before putting my baby to bed at night to ensure I will be aware of any issues while he is sleeping and if not, rest assured I will still get a peaceful sleep.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
5
Going on 3 years of LOVING our Owlet!
on September 7, 2023
Posted by: LarWalt
from Georgia
Gender:Female
My almost 3 yr old son has several medical diagnoses, and we LOVE the Owlet. While we are aware it is not a medical device, it gives us so much peace of mind. When medical problems do arise, it shows his increase in heart rate and even showed his O2 decrease when he had RSV last year. We were able to tell my son’s pediatrician this and take extra precautions. We will use the Owlet as long as we can!
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
1
This product does not connect to wifi
on October 7, 2023
Posted by: Milacita
This product is garbage! I tried connecting to wifi and it did not want to connect don’t waste your money!
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, October 10, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com