Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(1,982 Reviews)
Rating breakdown 1,982 reviews
5 Stars
1,444
4 Stars
325
3 Stars
76
2 Stars
48
1 Star
89
92%of customers recommend this product.
(
1,656 out of
1,797)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
1
Dream sock went offline for myself and others
on December 27, 2023
Posted by: Camille H
from Maryland
Gender:Female
I use this sock every night to cut down some of the anxiety of being a new mom and while I wanted to give a great review I can’t. It’s 1:56 in the morning and I can’t sleep. Why? Because 3 hours ago when i went to put the sock on my daughter’s foot the app kept saying the sock had been removed. Went to go re-add it and I can’t. Attempted to just create a new account and add the sock and you can’t even choose to add a sock AT ALL. I go on twitter and find out the sock is offline in general. Everyone is having the same problem. I bet most users don’t even know the sock isn’t working and are just blissfully sleeping thinking this device will notify them if something happens with their babies. I’m really disappointed. People put so much trust and confidence into this device.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, January 8, 2024
We apologize for any inconvenience. Your trust and peace of mind are important to us. We had a temporary app outage that has now been corrected. Please note if your Base Station has a green light, it is collecting readings and will notify you, even when the app is down. Please reach out to our support team with additional questions or feedback at contact@owletcare.com or 844-334-5330.
Written by a customer while visiting owletcare.com
Customer Rating
1
App does not display oxygen or heart rate
on January 18, 2024
Posted by: Amanda Leigh
from Texas
Gender:Female
Maybe I missed something but I do not see any oxygen or heart rate readings. I just set up the device and the charging pad is green. The app is displaying over 473k hour session when I just installed it. I'm so confused. Also, it look as if some of the words are cut off. I updated phone and app. How do I see the oxygen or heart rate? That's the whole reason I bought this item.
Response from owletcare.comBy Amanda - Owlet Care Team, January 24, 2024
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Very disappointing
on January 19, 2024
Posted by: Lex31
Gender:Female
The app does not work. Unable to see any live readings, continuously says app searching for base station. Very disappointing!
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, January 24, 2024
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
This product will fail after one year
on November 18, 2025
Posted by: Kcraw
Warning, this product will fail after one year of use. Invest in something else. I’m unbelievably upset by the resolution for my sensor issue. My sensor stopped working properly today out of nowhere and the only solution given to me was to purchase a new one at 50% off. I have been a loyal owlet customer since 2019. This is my second owlet purchase. This one just bought in Jan 2024. So I’m under two years and have invested in this product twice now. This is a faulty product and should be treated as such. I will be sure to let it be known to friends to invest in a better product if owlet can’t guarantee the product for more than one year.
Response from owletcare.comBy Tina - Owlet Care Team, November 20, 2025
We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
False alarm
on November 22, 2025
Posted by: SunnyD
I would remove the sock and place it on to the charging base station. However when attached to the base station the sock would alarm stating it was loose and off the child. I think a connectivity issue was going on between the base and monitor. The company did resent a new monitor but the base issue continued. Ended up returning the sock. The company was responsive and helpful. However the product had issues.
Response from owletcare.comBy Tina - Owlet Care Team, November 26, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Bad
on November 29, 2025
Posted by: Tired dad
This thing will not stop going off. We do not have a big house, but if you swaddle your baby with one blanket the device will not connect from one room over. If it can’t read through a thin baby blanket, how would it know if my baby is in trouble.
No, I would not recommend this to a friend.
Response from owletcare.comBy Tina - Owlet Care Team, December 5, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Great camera, horrible sock.
on January 6, 2026
Posted by: Madison99
from Chattanooga, TN
Gender:Female
The camera is great, love that part. The sock however is basically useless. We got this when we moved our son to his crib, and I thought it would help with the anxiety of SIDS. The sock hardly ever connects to the base station and instead of giving me peace of mind to sleep, it is waking me up in a panic thinking my son isn’t breathing when in reality the sock had again, lost connection. In my personal option the sock is the biggest waste of money and more anxiety inducing for a new mother. The camera however, is great!
No, I would not recommend this to a friend.
Response from owletcare.comBy Tina - Owlet Care Team, January 7, 2026
We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Can’t even get it to connect to WiFi
on April 8, 2026
Posted by: Sock wont connect
Getting one star due to the fact that I’ve been trying to connect this sock to WiFi for hours now and your owlet support is not helpful at all. Your WiFi connect for the dream sock sucks and has sent me spiraling. I just want to use this sock and can’t even do so because of the WiFi. Do better.
Response from owletcare.comBy Tina - Owlet Care Team, April 9, 2026
We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer support via chat on our website so that we can best help. Thank you!
Written by a customer while visiting owletcare.com