Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(2,313 Reviews)
Rating breakdown 2,313 reviews
5 Stars
1,690
4 Stars
377
3 Stars
88
2 Stars
55
1 Star
103
93%of customers recommend this product.
(
1,941 out of
2,098)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
2
Great hardware, Trash software
on August 11, 2022
Posted by: CharlotteM
from Virginia
Gender:Female
Highly suggest reading the App Store reviews before purchasing. The Dream Sock itself is great with the exception of the short connection distance from the base. The app has serious issues, and customer service simply told us that they were aware but couldn’t say when or if the issues would be fixed.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
2
Great...when it actually works
on August 10, 2022
Posted by: Ciaomist
When I can actually get it to work, it is great. But that is rare. The power cord for the camera never stays plugged in. Even when I have it taped to the back is somehow still loses power. The app is rarely useful. The chat doesn't work, the trouble shooting takes you in circles. I have to force quit and restart the app EVERY single time I open it before the camera will actually connect. Least user friendly program I've ever used.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
1
FDA warning ruined the product
on August 5, 2022
Posted by: SadMom97
from Chicago, IL
Gender:Female
Bought this for my baby because I saw a few YouTube videos and thought it would be perfect to have some peace of mind as a new mom. Apparently from the time I did my research to now they have been given a warning by the FDA and completely changed the product. It’s just a monitor and will not alert you about baby. The app is a nightmare, I’m extremely upset it took me this long to realize the product I researched and the product I received are not the same
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
4
Good supplementary device*
on July 21, 2022
Posted by: JL103
from Orlando, FL
Gender:Female
Sock works pretty well. I like being able to monitor my son’s vitals and I hope it will alert me if he ever has an issue. It is a much better product than the camera which I would not recommend.
If you use the sock in conjunction with another type of monitoring, like an audio monitor or a non-Owler camera, the sock can provide an added layer of monitoring for your child. I, personally, would not rely on Owlet products alone, however. Their monitoring is spotty at best.
As for the sock’s functionality itself, we’ve had a couple of alerts from the sock occur when he was awake and in our arms and totally fine. Personally, I would rather get too many alerts than it not alert me when he does need something, though, so I didn’t mind.
Sometimes if he’s very squirmy during a feeding, he’ll kick the sock into a poor position and then it will wake the parent who isn’t up with him, but again, better to know than to sleep through a potential real issue.
My biggest issue is with Owlet’s customer service. They are not inclined to provide, what I feel is adequate support for their products. If you have an issue, consider that a refund is off the table and they may not be willing or able to offer technical support beyond basic troubleshooting (i.e. Is your app updated to the latest version, do you have a strong wifi signal, etc.)
*This review reflects my experience with and opinion of this product as an actual customer.
Note: I received a small incentive for posting my opinion.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
5
A great item to be at ease!
on July 20, 2022
Posted by: Mkt1516
from Cullman, Alabama
Gender:Female
I received this item as a baby shower gift and I recommend to anyone that’s even considered purchasing. Just do it! It has so many features to help monitor your little one.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
4
Dream sock review
on July 20, 2022
Posted by: BoyMomMeg3
from Pottstown, PA
Gender:Female
I’ve been using the dream sock since our son was about 5 months old (when we moved him into his own room). We have been Owlet device users since our first son was born 5.5 years ago. Although I did like the sleep sock better—I appreciated being able to see my baby’s HR and oxygen measurements—the dream sock does make me feel more comfortable at night. I had some issues w/ connectivity initially, but when I called customer service I didn’t have long wait times and they assisted in solving my issue. One of the things I dislike about the dream sock app is that there is no time stamp on the night wakeups..I’d like to be able to review his sleep activity and see exactly what time he woke in order to see any patterns. I definitely preferred our sleep sock over the new dream sock, however, I would still recommend this device for parents.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
1
Not useful to us without the o2 sats monitor
on July 19, 2022
Posted by: Viangely
Gender:Female
Need to return. Defeats its purpose for us and do not feel like its worth it for what it provides and the cost to purchase
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
5
Life saver
on July 18, 2022
Posted by: StephXoxoScar
from Seattle, WA
Gender:Female
I am so incredibly happy we purchased this product. The app, sock, and base station have alerted us appropriately, put our worries at ease and baby sleeps sounds
I would recommend this to a friend!
Written by a customer while visiting owletcare.com