Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
5
Literally Saved a Life
on August 15, 2023
Posted by: Tom C
from Massapequa, NY
Gender:Male
My wife and I received the Dream Sock from a friend prior to the arrival of our daughter. 7 days after birth while wearing the sock and getting ready for bed, I received an alarm notifying me that the baby was in distress. I ran upstairs to find the baby completely calm with my wife in what appeared to be in a relaxed state. The Owlet sock was reading a heart rate of 270+. I quickly took the sock off reset it to make sure the reading were correct and they were. The Baby had gone into SVT and this was a serious situation. We quickly rushed the baby to the emergency room where she quickly worked on to try and bring her heart rate under control. many of the methods failed until nearly the doctors got to their one of their last resorts which incredibly worked. Our baby was transferred to the PICU for further assessment. Her heart rate is currently under control and thanks to the Owlet sock we were able to react quickly and there doesn't appear to be any long term damage to our beautiful baby. It was the scariest moment of my wife and I's lives. There were no symptoms and without the Owlet sock, who knows what could have happened if we had gone to bed. Given our experience I recommend this device to everyone with a baby to keep and eye on their vitals.
I bought this sock for my now 7 week old baby. We were suppose to get one with our baby registry but that fell through. I used my hsa account to pay for the owlet sock so we can have our minds at ease while the baby is sleeping. Nothing would be worse than your baby passing away in their sleep and you could’ve prevented it. Overall we love the product and will continue to buy this brand for years to come.
I bought the owlet when I was barely 12 weeks pregnant, I wasn’t even prepared for a preemie baby, she stayed 26 days in the NICU and coming home, the owlet has been our best friend! Quite literally it helps me figure out if she is stressed out in a loud environment or if she needs to be soother with just a tap away, owlet is so easy to use and by far the most awesome purchase!
I bought this product last month. I have such bad anxiety with any day today things but having a newborn of course raised that anxiety. This sock eased my anxiety with being able to track his heart rate and his oxygen level. When I went out of town and had to leave him with my mother I was able to still track his heart rate and oxygen level when I was eight hours away and that helped me out tremendously. It is also really nice being able to track his sleep schedule
I’ve had this for several days now and am somewhat disappointed with the app. Several times I’ve started sleep cycles that have lasted anywhere from 45 minutes to over an hour (naps). The app would track these sessions once I put the sock on however once I removed the sensor and ended a sleep session, it never got logged in the history. It would track it as it was occurring but never log it (I even waited the customary 10 minutes it says to wait). So the sleep predictor function for me is useless. I think this could be a great product but the way the sleep sessions get logged are hit or miss and unfortunately, it kind of voids their algorithms. Disappointed after spending so much money. Additionally, there is no notification if oxygen levels or BPM get too low - that would be helpful as one of the main reasons we purchased this was for that feature. When I first set up my account, it asked me for babies weight. Now there is nowhere on the app to change this. Also, I really dislike that the sensor/sock plays an alarm if it is not put on the base - disrupts nighttime sleep if it accidentally comes off the foot. In theory this is a great product but there needs to be some serious updates done if Owlet is to be successful.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, July 18, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve our product and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to send us a private message and we will reach back out as quickly as we can. Thank you!