Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(2,315 Reviews)
Rating breakdown 2,315 reviews
5 Stars
1,692
4 Stars
377
3 Stars
88
2 Stars
55
1 Star
103
93%of customers recommend this product.
(
1,943 out of
2,100)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
1
Do not recommend
on September 13, 2023
Posted by: Ash20
from VA
Gender:Female
I have had two owlets, the old sock and new dream sock, both stopped working just past a year and guess what warranty is only good for a year. Imagine that. Customer service is pretty much useless, they just repeat what the website tells you to do to troubleshoot. Do not recommend.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, September 22, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
5
Peace of Mind
on September 12, 2023
Posted by: Twinmamma
from KY
Gender:Female
Gives me peace of mind knowing that I can monitor my newborn’s breathing and activity levels.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
2
Alarms at the wrong time and video crashes in App
on September 9, 2023
Posted by: Dude
from Texas
Gender:Male
This product does monitor your babys stats when they/you are sleeping but when you’re trying to change your baby during a dream feed or holding/rocking them early hours of the morning so that they can drift off, this is when the alarm constantly goes off (not making correct contact with your baby). Its very annoying and wakes my son up each time.
I have to either resort to strapping the foot strap on so tight that it leaves marks or unplugging the base unit when Im tending to him and remember to plug it back in.
On top of this, the App crashes 1 out of every 2 attempts. When I hear him making some noise and I would like to check in on him, the App is not able to load the video. I have to close the App fully and try reopen for it to work, which by that time, I find it easier to just walk over to the crib.
For the price of this product its extremely disappointing to have issues like this. I would not recommend.
I have to either resort to strapping the foot strap on so tight that it leaves marks or unplugging the base unit when Im tending to him and remember to plug it back in.
On top of this, the App crashes 1 out of every 2 attempts. When I hear him making some noise and I would like to check in on him, the App is not able to load the video. I have to close the App fully and try reopen for it to work, which by that time, I find it easier to just walk over to the crib.
For the price of this product its extremely disappointing to have issues like this. I would not recommend.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, September 22, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
5
Going on 3 years of LOVING our Owlet!
on September 7, 2023
Posted by: LarWalt
from Georgia
Gender:Female
My almost 3 yr old son has several medical diagnoses, and we LOVE the Owlet. While we are aware it is not a medical device, it gives us so much peace of mind. When medical problems do arise, it shows his increase in heart rate and even showed his O2 decrease when he had RSV last year. We were able to tell my son’s pediatrician this and take extra precautions. We will use the Owlet as long as we can!
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
1
Don’t waste your money
on September 2, 2023
Posted by: dontbuythissock
from Toronto
Gender:Female
1. You place the base by your bed at night, while your baby is in a nursery ->
2. Constantly disconnects ->
3. You get notification with the most annoying sound in the world ->
4. You want to disable sound or adjust notifications you’d like to receive but there are no settings for that ->
5. You place the base in the nursery to avoid disconnecting (which already ruins the purpose of buying this sock), it keeps disconnecting and now it wakes your baby up. Sometimes it gives you notification ’your baby needs assistance’, while you rocking your baby to sleep and that wakes your baby up. I absolutely don’t need that type of notification and especially the sound for notification but I can’t disable it. ->
6. You think that at least this sock will help with sleep analysis but there is no feature like that. I mean similar products on the market have charts and summaries for day&night sleep, daily average of sleep, daily total of deep&light sleep, etc, however, this app does none of those and you have to fill in numbers manually in different app in order to get analysis.
2. Constantly disconnects ->
3. You get notification with the most annoying sound in the world ->
4. You want to disable sound or adjust notifications you’d like to receive but there are no settings for that ->
5. You place the base in the nursery to avoid disconnecting (which already ruins the purpose of buying this sock), it keeps disconnecting and now it wakes your baby up. Sometimes it gives you notification ’your baby needs assistance’, while you rocking your baby to sleep and that wakes your baby up. I absolutely don’t need that type of notification and especially the sound for notification but I can’t disable it. ->
6. You think that at least this sock will help with sleep analysis but there is no feature like that. I mean similar products on the market have charts and summaries for day&night sleep, daily average of sleep, daily total of deep&light sleep, etc, however, this app does none of those and you have to fill in numbers manually in different app in order to get analysis.
It 100% doesn’t worth the price. Completely disappointed.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, September 22, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
2
LOVE the product- but reliability is an issue
on August 31, 2023
Posted by: Mack2
from Dallas, TX
Gender:Female
I have a 2 year old and love the product, however, I have had to purchase 3 in the span of her lifetime due to sensors breaking or other issues. For the price, I think the reliability is concerning.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, September 22, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Terrible range
on August 17, 2023
Posted by: Brooks
Gender:Male
Bought to have and it will not connect in the same room as the child. If we leave the room at night the alarm goes off showing disconnected.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, August 21, 2023
We're so sorry to hear this. We appreciate your feedback and will share this with our team. We'd love to look into this further for you! Please give us a call at 844-334-5330 or email us at contact@owletcare.com and we will reach back out as quickly as we can. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
3
Love and hate relationship
on August 16, 2023
Posted by: Manda33
from Tupelo, MS
Gender:Female
Our daughter has been wearing this sock since she was 4 weeks old and is now 10 weeks old. It does provide a level of peace, however, be aware that pretty much every night while you’re in your quite, middle of the night feeding, the thing is going to go off telling you there is a sock placement issue or connection issue. It’s extremely aggravating when you have a hungry one and you’re having to constantly go into the app to stop it from going off and 99% of the time the sock is actually fine and is evaluating sleep.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, August 21, 2023
We're so sorry to hear this. We appreciate your feedback and will share this with our team. We'd love to look into this further for you! Please give us a call at 844-334-5330 or email us at contact@owletcare.com and we will reach back out as quickly as we can. Thank you!
Written by a customer while visiting owletcare.com