Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
5
Love the Sleep Insight
on December 7, 2023
Posted by: sleepymom23
from Indianapolis, IN
Gender:Female
This little device has been amazing for helping with my daughter’s sleep quality! It has helped me figure out the perfect conditions (temp and humidity) for her nursery to help her get the best sleep.
This is my second Owlet for my second baby. It gives me such a peace of mind and helps my postpartum anxiety. It is easy to use and I don’t get false alarms.
The base light is green when I apply the sock to my newborn. However, almost every night my app only says “app searching for base” and never shows real time O2 sats and heart rate, I have connected and reconnected from wifi multiple times, almost every night and even deleted and reinstalled the app-with no improvement. The night sessions do show up the next day, with small areas of time with no data. But, it does give me most of the data from the night of sleep. But, this app error bothers me. I can send pictures if needed.
I would recommend this to a friend!
Response from owletcare.comBy Amanda - Owlet Care Team, December 9, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
I bought this for my newborn 5 months ago. It helps me sleep better knowing that I will be alerted if something is going on. The only thing is with the app, sometimes it says it doesn’t have readings for specific time periods. If the base is green it is still working but it would be nice if the app didn’t glitch. The app is the only reason I gave this a 4 instead of 5.
I bought this sock for my first child who is now 5 months old. When we decided to have him sleep in his crib, this sock played a huge role in allowing me peace of mind. I love that I can open the app and see his heart rate/oxygen levels. I also really like seeing when he is in 'deep sleep' vs light resting. It is cool to see how babies connect their sleep cycles etc. In agreeance with others who reviewed though, the song that plays whenever there is a connection problem is EXTREMELY annoying and the technology should have a silent option. Although it has only happened randomly twice in the night since his foot has grown and fits the sock well, it is super frustrating if the song plays and it wakes up the baby. You can plug the charger in elsewhere, but it is annoying and should be changed. Overall I am very happy with the technology except this error that occurs.
Response from owletcare.comBy Amanda - Owlet Care Team, January 8, 2024
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Product only works with 2.4GZ WiFi. It desperately needs to upgrade to current technology. This is embarrassingly outdated.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, December 9, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!