Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(1,750 Reviews)
Rating breakdown 1,750 reviews
5 Stars
1,290
4 Stars
285
3 Stars
65
2 Stars
39
1 Star
71
93%of customers recommend this product.
(
1,547 out of
1,662)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
1
The socks do not connect to the Owler Care App
on February 23, 2025
Posted by: MARCIO
from Brazil
Gender:Male
The socks do not connect to the Owler Care App.. I tried for hours and when I finally get the socks to connect to my network it did not connect to the app although it has the exact same socks model to shoes from in the add.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, February 24, 2025
We're so sorry to hear this. We appreciate your feedback and will share this with our team. We'd love to look into this further for you! Please give us a call at 844-334-5330 or email us at contact@owletcare.com and we will reach back out as quickly as we can. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
False Readings and Battery life horrible
on March 12, 2025
Posted by: jvdl
Gender:Female
I bought this brand new for my baby and within the first time using it the battery would only last 4 hours. Said it was fully charged when plugged in but after unplugging it would die so fast. Also kept giving false readings saying there was a placement issue no matter how I put the sock on. For how expensive it is the quality is crap. Very disappointing product.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, March 21, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Posted by: Anonymous
from Bend Oregon
Gender:Female
Verified Purchase:Yes
I was gifted this from a family member and I absolutely love it because it help me with her sleep windows and it’s super easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
1
Sleep data and tracking issues
on May 26, 2025
Posted by: Soh2569
from New York
Gender:Female
Just to start, I have absolutely loved this device up until today. I have been using this since the day my baby was born and had zero issues. Out of the blue, the app stopped displaying sleep data for each nap/sleep session and doesn’t show anything in the history tab. I have tried EVERYTHING! Resetting the base station, unplugging the base station, cleaning the sock monitor itself, restarting my phone, logging off and back into the app, and nothing has worked. The app still shows live readings but I have absolutely no way to track my baby’s sleep. There is no update available and my phone is updated to the latest IOS version. This is ridiculous as we rely HEAVILY on this for sleep tracking. For how expensive this product is you would think any bugs or glitches in the app would be fixed immediately ESPECIALLY with this being considered a medical item. Also for the icing on the cake, owlet doesn’t have live support on the weekends so I’ve been on my own since end of day Friday when this started. Below are pictures of what I’m talking about. As you can see, the session length so far is 6h and 21m. The live health readings are fine (THANKFULLY), but when you go to the history tab there is NOTHING! I’ve been having to watch the app like a hawk in order to input my baby’s sleep manually. Owlet needs to fix this immediately. And if they can’t, I expect to be compensated as it is not doing what it is marketed to do.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, June 9, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
2
Ehh, just ehh…
on June 9, 2025
Posted by: Southpaw4lee
from Fresno, CA
Gender:Male
This is an good idea of an item, but for some reason, out of nowhere, we get “sock placement issue”, and even when our baby is laying there sleeping, and not even moving. It’s frustrating, super frustrating. Makes me want to return the sock. We always get some kind of unprompted warnings…it’s frustrating. Wakes us up all the time.
Altho it’s a good idea of a product, and it’s nice to see the heart rate and oxygen levels.
Altho it’s a good idea of a product, and it’s nice to see the heart rate and oxygen levels.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, June 9, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Marriage tester 3000
on June 24, 2025
Posted by: Tired wife and husband
from California
Do you enjoy being woken up by an annoying beep for no reason? Then this is the perfect thing for your new baby. This product gives a false alarm about 3-4 times a night. Oh also if you walk to far away from the base station it will go off for some reason. We have been using this product for about 4 weeks now and there hasn’t been a single night it hasn’t given a false alarm. It’s now an argument to use it or not and we are giving up on it. Not worth ruining the little sleep you will already get with a baby.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, June 26, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
3
Worth it but flawed
on July 18, 2025
Posted by: Ash V
from Los Angeles
Gender:Female
It’s a great product but I will say it is very sensitive with the base station and disconnects frequently. It also doesn’t work in hotels. For a family that travels constantly that’s not ideal.
I would recommend this to a friend!
Response from owletcare.comBy Amanda - Owlet Care Team, July 30, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve our product and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to send us a private message and we will reach back out as quickly as we can. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
So disappointed
on July 28, 2025
Posted by: Waste of money
from Alabama
Gender:Female
I primarily use this as just a camera monitor these days, but the frustrations have been endless.
Newborn issues were a lot of false alarms, but with your first baby (particularly one who got here early) the last thing you need is the anxiety of an alarm going off indicating something is wrong at 3 am. Nothing ever was.
Now the camera constantly disconnecting. Morning afternoon and night. Will be totally fine and suddenly kicks me off.
Extremely extremely frustrated and disappointed.
This is not a cheap product. At this price point it should work as intended 100% of the time and we are functioning at about 20%.
Newborn issues were a lot of false alarms, but with your first baby (particularly one who got here early) the last thing you need is the anxiety of an alarm going off indicating something is wrong at 3 am. Nothing ever was.
Now the camera constantly disconnecting. Morning afternoon and night. Will be totally fine and suddenly kicks me off.
Extremely extremely frustrated and disappointed.
This is not a cheap product. At this price point it should work as intended 100% of the time and we are functioning at about 20%.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, July 30, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com