Customer reviews from owletcare.com
Owlet - Dream Sock Plus - Mint
Average customer rating
4.5
(1,736 Reviews)
Rating breakdown 1,736 reviews
5 Stars
1,287
4 Stars
283
3 Stars
63
2 Stars
36
1 Star
67
93%of customers recommend this product.
(
1,543 out of
1,653)
Customer Reviews for Owlet - Dream Sock Plus - Mint
Customer Rating
1
Do not purchase
on February 28, 2023
Posted by: MadMom12345678
from Nebraska
Gender:Female
I bought this sock brand new off the website and tried to get it set up. I went through customer support and it was determined that I had a faulty sensor. They sent me a replacement. The replacement sensor is also faulty. I spent so much money on a sock that I can not use on my baby.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
1
Not useful to us without the o2 sats monitor
on July 19, 2022
Posted by: Viangely
Gender:Female
Need to return. Defeats its purpose for us and do not feel like its worth it for what it provides and the cost to purchase
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
5
Great Customer Service
on August 29, 2022
Posted by: RMB-Gammi
Gender:Female
I was watching my 7 week old grandchild overnight and the parents sent the owlet dream sock to be put on while the baby slept at night. At 9:45PM when it was time to put the baby down for the night, the sock was not working, not connecting and showing up on my app. After many tries and a call to the parents, I decided to use the "Chat" option in the support department. Ms. Dora (Owlet Customer Service) was very patient and understanding and had me up and running within 10 minutes. I appreciated that quick response and quick fix and knowledge of the sock.
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Customer Rating
1
No internet connection with the update
on January 24, 2023
Posted by: Tescobar
Ever since the update to owlet dream I have not been able to connect or the connection will turn off in the middle of the night leaving us with no monitor or sound to listen out for our daughter. My husband and I had no issues with owlet prior to the update to owlet dream. Very frustrating conserving the price you pay not to have a functioning monitor.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
1
Do not recommend
on September 13, 2023
Posted by: Ash20
from VA
Gender:Female
I have had two owlets, the old sock and new dream sock, both stopped working just past a year and guess what warranty is only good for a year. Imagine that. Customer service is pretty much useless, they just repeat what the website tells you to do to troubleshoot. Do not recommend.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda Nelson, Marketing, September 22, 2023
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com
Customer Rating
1
Please do not waste your money.
on January 22, 2022
Posted by: Ac2023
from New York, new york
Biggest waste. Camera NEVER loads. Dangerous when I want to see my baby and have to reload the camera 300 times before it actually gives me a picture.
No, I would not recommend this to a friend.
Written by a customer while visiting owletcare.com
Customer Rating
4
Reassuring for baby's safety
on March 9, 2022
Posted by: ree-ree
from Cortland NY
Gender:Female
I started using this sock when my baby was 2 months old, for extra reassurance that she is safe while sleeping at night. I love that I can look at her current status on the app on my phone at any time, and it helps me determine whether she is still sleeping or awake if I am in a different room. I also really like the feature that lets me know how much "deep" versus "light" sleep she is getting, so I can learn more about her sleep patterns. My only real critique is that when I brought it to a different house, it took a while to figure out how to set it up correctly on a different wi-fi and acted a little glitchy. Other than this, great product!
I would recommend this to a friend!
Written by a customer while visiting owletcare.com
Posted by: Sayra
from Anaheim, Ca
Gender:Female
Verified Purchase:Yes
It’s a good product with good purpose. But ours keeps telling us it’s out of range when we’re a foot away from the base. It’s an expensive product for it to not work properly.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, January 9, 2024
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Written by a customer while visiting owletcare.com