As a first time mother this has settled my anxiety completely. I am able to get a good nights rest every night knowing that my son is being monitored. I definitely recommend for a piece of mind.
The recent update to change to “health notifications” ruined our sock. Previously the battery lasted about 12hrs and after my husband updated it it’s immediately down to about 9. Additionally, we still use this for my toddler due to a health condition but had to re-input her age and weight and the app said we couldn’t use it for her so I took off a year and a pound to get it to function. I paid for the sock and even the app shows a range for o2 and HR beyond 18months so why can’t I use a product I purchased?
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, February 26, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
The socks do not connect to the Owler Care App.. I tried for hours and when I finally get the socks to connect to my network it did not connect to the app although it has the exact same socks model to shoes from in the add.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, February 24, 2025
We're so sorry to hear this. We appreciate your feedback and will share this with our team. We'd love to look into this further for you! Please give us a call at 844-334-5330 or email us at contact@owletcare.com and we will reach back out as quickly as we can. Thank you!
I bought this for our first grandchild. My kids could not get the product to connect to their, internet and cell phones. I could not return to store I tried 3. I contacted owlet directly, they will not stand behind the product and will do nothing to help. The product is in the original box and packaging. I sent several pictures and the original receipt. Total waste for a very expensive product. My kids bought a completely different product and have been very pleased. I will advise everyone I know to not by any product made by this company.
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, February 24, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!
Our sock never fully works, it says it’s connected to WiFi but then you go into the app and it actually isn’t connected! I’ve tried to reach out to support and all I get is automated responses and no actual help!
No, I would not recommend this to a friend.
Response from owletcare.comBy Amanda - Owlet Care Team, February 24, 2025
Thank you for reaching out! We're so sorry about any experience which has fallen short of your expectations, as that is never our goal. We are always looking for ways we can improve and we value your input. We will be sure to share this feedback with our team so that we can look into any opportunities to do better in the future. If you still need assistance, please do not hesitate to reach out to customer service at contact@owletcare.com or 844-334-5330 so that we can best help. Thank you!