Customer reviews from kitchenaid.com
32.5" Standard Frame with Pocket Handle Trim Kit for Select Whirlpool & KitchenAid Built-In Low-Profile Microwaves - Stainless Steel
Average customer rating
3.7
(212 Reviews)
Rating breakdown 212 reviews
5 Stars
89
4 Stars
48
3 Stars
26
2 Stars
15
1 Star
34
70%of customers recommend this product.
(
138 out of
198)
Customer Reviews for 32.5" Standard Frame with Pocket Handle Trim Kit for Select Whirlpool & KitchenAid Built-In Low-Profile Microwaves - Stainless Steel
Customer Rating
2
Stylish but features must also work
on February 4, 2025
Posted by: DEP7
from Lethbridge, Alberta, Canada
[This review was collected as part of a promotion.] I purchased my range 29 June 2024 and have been disappointed so far. For two important reasons. The first and most serious problem is the oven temperature is unreliable. For example, setting it to 350F may result in an oven temperature somewhere between 220F and 310F. Setting it at 500F (I bake bread) results (on a good day) in 425F. Addionally, the left burner light now stays on even if the burner has not been used. Second disappointment: setting up a warranty appointment with a technian was inefficient. Using the Kitchenaid booking system the first time resulted (two weeks later) in a message saying the appointment was cancelled - no explanation - and indicated I needed to book again, which I did. Two weeks after making the second request for service, a technician from a different company scheduled an appointment and DID show up. They diagnosed the problem and parts were ordered (new motherboard and temp sensor). The repair is now scheduled for Friday, Feb 4, 2025. In the meantime, the orginal request for service which had been unexplicably cancelled by the booking service was later 'un-cancelled' apparently because I received a phone call to confirm an appointment shortly after the second service had come & gone. All of this said, I do like the features the range offers - I just wish they all worked properly and I wish that the repair booking service worked more efficiently, without confusion and without undue delay!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 5, 2025
Hi. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # 669551, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice stove
on February 13, 2025
Posted by: KatinCanada
[This review was collected as part of a promotion.] We bought this stove as part of a package for the house we just purchased in December. There are some great features like steam, bread proofing and convection. The burners take a bit to get used to and you must make sure you are using the proper sized cookware to make the most out of the Even Heat Ultra burner. I do like the keep warm burner, it is great for keeping veggies warm. The steam clean for the oven does not really steam and then you have to remove the water left over after the cleaning cycle which makes more of a mess, I have had self cleaning ovens before that perform better than this. I did the first clean the other day and it did not really do much - maybe I am doing it wrong! The top of the stove is easy to clean up spills however the small ridge and the cotrol panel make it a little difficult to sweep off any crumbs or food particles. Overall it is a nice looking stove and cooking and baking is great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Lack of Instructions for Senior Buyers
on February 15, 2025
Posted by: MilRad
from Vaughan, ON
[This review was collected as part of a promotion.] There were no instructions included on how to use the oven part of the range. The first time we used it - after a few cleaning cycles - it took over half an hour to warm up, and we could not figure out why. There were also no instructions on how to change the temperature to fahrenheit - that should be a standard in Canadian sold products. It wasn’t until our daughter came over and found it all online. When you sell to seniors, please include all instructions, not just installation. We’re not all tech savy.
I would recommend this to a friend!
Response from kitchenaid.comBy CA Social Care, February 18, 2025
Hello! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at CanadaSocial@KitchenAid.com. We can also help to locate any manuals or literature needed. Kindly provide us with your model and serial number, phone number, and Review ID: 288479185 Thank you! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
3
electric oven
on March 20, 2025
Posted by: gbor
[This review was collected as part of a promotion.] I found the from elements a bit confusing to use especially with no manual. The oven takes a while to heat then stays hot for quit a while after using it
Response from kitchenaid.comBy CA Social Care, March 27, 2025
Hello! Thank you for taking the time to review your KitchenAid appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at CanadaSocial@KitchenAid.com. Kindly provide us with your model and serial number, phone number, and Review ID: 289327418. Thank you! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Very happy
on April 1, 2025
Posted by: Ben77
from Edmonton Alberta
[This review was collected as part of a promotion.] Bought 2 months ago and very satisfied with quality product. Good temperature accuracy
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good Stove
on May 12, 2025
Posted by: cf0807
[This review was collected as part of a promotion.] We bought this a month ago and I am still getting used to it. But overall I like it! The one suggestion I have is a proper users manual as there are some features that I am not sure how they work.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good but wait for the newer model
on May 20, 2025
Posted by: SomeCanadianDude_Range
from ottawa
[This review was collected as part of a promotion.] Works well, looks great. Bakes evenly, easy controls. The burners are pretty good but tend to run hot. The finish isn't KitchenAids proper coated stainless like all the other appliances so it is harder to clean.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great product
on June 3, 2025
Posted by: Joan N
from St. John’s, NL
[This review was collected as part of a promotion.] Love my new range. I’m so glad I bought this product. It’s very easy to clean and the convection oven saves so much time
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com