Customer reviews from Samsung US
Samsung - Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - Charcoal Glass
Average customer rating
2.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
8
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
17
44%of customers recommend this product.
(
7 out of
16)
Customer Reviews for Samsung - Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - Charcoal Glass
Customer Rating
1
Where are the colors?
on November 27, 2024
Posted by: Stu Pickles
from New York
Get it together… why even offer replaceable panels (that also show various colors) when there are only 3 options available. Maybe you should move your production stateside and this wouldn’t be an issue.
Response from Samsung USBy Ricardo, Samsung Care, November 29, 2024
Greetings,
We understand your disappointment for the color of panel that you want being out of stock. Let us help.
You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
We understand your disappointment for the color of panel that you want being out of stock. Let us help.
You may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Panel color not available!
on December 6, 2024
Posted by: Nonny
This review is on panels being out of stock. Bought my refrigerator, which I do love in August 2024 and have not seen the panels I want as of yet. Looking for the green panels. At this point, I believe a refund for the panels should be given. This is becoming more frustrating than it’s worth.
Response from Samsung USBy Samsung Care, December 9, 2024
Hello,
We know the disappointment about the panel being out of stock.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We know the disappointment about the panel being out of stock.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
No customer service
on January 13, 2026
Posted by: Lori
from San antonio Tx
We purchased refrigerator in November and was part of the panel promo. We’ve tried calling and submitting promo but have had no luck!! This company makes it impossible to get these rebates. We have tried to order panels for my refrigerator and I never get them even though I have the promotional code. The customer service is horrible.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, January 13, 2026
Lori, our goal is to assist you in every possible way.
You may contact our Support Team via the link below to speak with a live representative for further assistance with your concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151829056 so our team can pull up your information when you message us.
Have a great day.
-John
You may contact our Support Team via the link below to speak with a live representative for further assistance with your concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide the reference number 1151829056 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US