Customer reviews from Samsung US
Samsung - Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - Charcoal Glass
Average customer rating
2.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
8
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
17
44%of customers recommend this product.
(
7 out of
16)
Customer Reviews for Samsung - Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - Charcoal Glass
Customer Rating
1
MISLEADING! SCAM!
on September 16, 2024
Posted by: TOMEGLOCK
I am one more customer disappointed with the panels offer. This is the appealing feature of the fridge! So stay true to your word and your offers. We want the panels options!! And please don't reply with "To get updates regarding the availability of the top panel in black charcoal glass that you wish to purchase, we recommend reaching out to our Samsung Parts Team at (800) 627-4368." I don't want to call a number, I don't want to be put on hold and then be told "we don't know when." Just give us all the information. And send us all an email with the truth and the real update of when we could buy those panels. Oh wait, let me guess, they'll probably come back in stock when the coupon expires, correct? Stop misleading customers!
Response from Samsung USBy SEA Care, September 16, 2024
Dear Valued Samsung Client,
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service department at 1-800-726-7864. Call any day between 8 AM - 12 AM EST, seven days a week. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service department at 1-800-726-7864. Call any day between 8 AM - 12 AM EST, seven days a week. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Customer service is useless
on September 5, 2025
Posted by: Do this
For all of you having troubles with their customers service. File a complaint with Better Business Bureau! After I did that they immediately solved my issue. I spent 10+ hours trying to solve it over messages, phone and nothing happened. A week after my complaint on BBB my money was returned.
Response from Samsung USBy SEA Care, September 5, 2025
Greetings, Thank you for sharing your input. Should you need support in the future, please don't hesitate to contact us at www.samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG). Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
Good luck being able to get panels
on March 24, 2025
Posted by: Chick
I like the fridge, but one of the features that drew me to this particular model was the panel promotion and customization. I already had compromised on the original purchase, because they only had one panel color/option available. Now, I can't even get the panels I want to customize my fridge. Everything but stainless steel is not available in my area!!! So frustrating. What a way to make money, Samsung. Get the product sold with the offer of a rebate, but never have the items available, so the rebate doesn't get used.
Response from Samsung USBy SEA Care, March 24, 2025
Chick, we understand your disappointment if you cannot get the color of the fridge panel you want. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148654967) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148654967) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Very Frustrated
on March 16, 2025
Posted by: Frustrated
from Savannah, Ga
Following the common theme of many reviews here, my wife and I bought a Bespoke 4 door flex refrigerator several months ago with the expectation of being able to get a free set of panels after our purchase. After checking monthly you guessed it….i have been unable to match up the 3 panels I want between the top/bottom panels. At least one of them says unavailable every time I check it (and it’s not like I’m looking for a funky color. I just want black charcoal). This has been an incredibly frustrating experience for me and quite frankly turns me off from purchasing anything Samsung related again. Guess LG just gained another customer.
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, March 17, 2025
Hello there,
We would love to discuss your fridge panel to determine how we can best assist you.
To check the availability and compatibility of the fridge panel, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148608820) to help our team pull up your information when you message us.
Have a great day.
^Charles
We would love to discuss your fridge panel to determine how we can best assist you.
To check the availability and compatibility of the fridge panel, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148608820) to help our team pull up your information when you message us.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
No Panels Available
on October 27, 2024
Posted by: DisappointedWithSamsung
from Foristell, MO
Don't buy unless you get the color panels you want WITH the refrigerator! As a fridge, I love it. But, I've had all the same problems with getting the color panel I wanted. We bought it in boring grey and was told we could just order the navy steel to match the bespoke stove we bought too. The problem is, the blue steel panels have not been available on our area for 18 months now and now they aren't even listed on the website as an option!
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy SEA Care, October 28, 2024
Hello there,
We understand how it feels if the panel you want is not available. We want to speak to you directly to provide support and see what options we can offer to help you with the fridge panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147633349) to help our team pull up your information.
Have a great day.
^Camille
We understand how it feels if the panel you want is not available. We want to speak to you directly to provide support and see what options we can offer to help you with the fridge panel.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147633349) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
No colors in stock
on November 26, 2024
Posted by: SadCustomer
from Michigan
Why the heck don’t you ever have any of the promised colors ever in stock!!!! Don’t buy a bespoke flex fridge and ever expect them to have the colors they promise!!!! I have been waiting and trying for a year!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 27, 2024
Hi there,
We can feel your disappointment about the availability of the panels. We are here to help you in every way we can.
Please check on this link to check the availability of the panels.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-white-glass-top-panel-ra-f18duu12-aa/
If you still need further assistance, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung refrigerator at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rodel
We can feel your disappointment about the availability of the panels. We are here to help you in every way we can.
Please check on this link to check the availability of the panels.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-flex-refrigerator-panel-in-white-glass-top-panel-ra-f18duu12-aa/
If you still need further assistance, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung refrigerator at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Love this!
on May 12, 2022
Posted by: Stephanie
from Houston, TX
[This review was collected as part of a promotion.] Love my new refrigerator and the changeable door covers!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
White glass is NOT white, but it is pretty.
on December 4, 2022
Posted by: Pamela
from Ft Myers, Florida
We bought new panels for our 4 door flex fridge, which we love! But beware, the white glass is NOT white. It’s slightly gray or off white.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US