Customer reviews from Samsung US
Samsung - Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - Charcoal Glass
Average customer rating
2.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
8
4 Stars
0
3 Stars
0
2 Stars
2
1 Star
17
44%of customers recommend this product.
(
7 out of
16)
Customer Reviews for Samsung - Bespoke 4-Door Flex Refrigerator Panel - Bottom Panel - Charcoal Glass
Customer Rating
1
Horrible availability of the promised colors.
on December 6, 2024
Posted by: Tpilgeram
from Michigan
Still never have the color panels in stock. Called and they cannot help. They can’t preorder or do anything.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 9, 2024
Hello,
We understand how you feel about the color panel's availability.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand how you feel about the color panel's availability.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the panel.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
TERRIBLE PRODUCT! DO NOT BUY! VERY EASY TO DAMAGE!
on June 18, 2025
Posted by: TonyS
from PA
This stainless steel panel is nothing but a problem. Easy to scratch during the cleaning. Fingerprints are always visible. Very easy to dent. Very thin metal with no backing. In the car terms - LEMON!!! AND NOT COVERED BY THE WARRANTY! DO NOT BUY!!! Samsung does not stay behind their product. Class Action suit should be filed based on the quality of these panels.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, June 19, 2025
Hi Tony,
We understand your disappointment with your refrigerator having dents and leaving fingerprints. Let us help.
Here is a link to a YouTube video; kindly watch timestamp 1:12 - 1:52 for a guide on how to clean your refrigerator.
How to clean your Samsung refrigerator | Samsung US.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149650669) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your refrigerator having dents and leaving fingerprints. Let us help.
Here is a link to a YouTube video; kindly watch timestamp 1:12 - 1:52 for a guide on how to clean your refrigerator.
How to clean your Samsung refrigerator | Samsung US.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149650669) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZING !
on November 10, 2022
Posted by: M2C2
from Hodges, SC
[This review was collected as part of a promotion.] Great refrigerator ! Flex compartment (fridge or freeze) such a great feature. Love the dual ice and 'hidden' fifth door. Highly recommend !!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
FREE PANEL OFFER SCAM
on December 22, 2024
Posted by: Rich
We purchased this refrigerator for the Customization ability and the ALLURE of the free 4 panels offer only to be STILL not able to find availability of them!!!! You advertise this “CUSTOMIZABLE REFRIGERATOR” and throw in a free panel offer only to not make good on it. We have an approval for the offer and a Certificate number to redeem but what good is that if there is NO AVAILABILITY. I agree with another customer who believes this is a SCAM and FRAUDULENT and that the availability of these panels will not be until the offer expires. Keep in mind my refrigerator is QUITE expensive as I purchased the full screen tablet with AI. I will be registering a complaint with the Better Business Bureau as well as Consumer Affairs in regards to this matter and will point out to both the list of other customers you have done this to as well. UNACCEPTABLE!
Response from Samsung USBy Samsung Care, December 24, 2024
Hi Rich,
I can understand how disappointing it must be to have the approval and certificate but no way to redeem them.
I have shared a Samsung link below that you can use to reach out to us regarding your certificate to redeem since you have pointed out that the Bespoke panel you like isn't available for you.
Help Center:
https://order-help.us.samsung.com/
Should you need assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147998879 to help our team pull up your information.
Leo
I can understand how disappointing it must be to have the approval and certificate but no way to redeem them.
I have shared a Samsung link below that you can use to reach out to us regarding your certificate to redeem since you have pointed out that the Bespoke panel you like isn't available for you.
Help Center:
https://order-help.us.samsung.com/
Should you need assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147998879 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Limited panel availability
on December 29, 2024
Posted by: Natalia
from Los Gatos, California
Very limited availability of panel colors. Other stores have the colors but Samsung doesn't. The promo to get the free panels can only be used in one transaction. Extremely inconvenient.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Hi Natalia,
It can be tough when the panel colors are limited and the promo offer has conditions. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the promotion. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148034405 to help our team pull up your information.
Leo
It can be tough when the panel colors are limited and the promo offer has conditions. We would love to speak to you directly to gather more information about your experience and determine what steps can be taken to help with the promotion. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148034405 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Bait and Switch
on July 26, 2025
Posted by: FullOfCrap
from Example: New York, NY
They are so full of it! They offer the Panels Rebate, then discontinue all of the appealing colors. I wouldn't be surprised if once all of the rebates reach their expiration dates, all of the nice colors just so happen to "magically" reappear, along with a hefty price tag on them, now that they are no longer obligated to give them away for free as promised..
-this is MY "opinion".
-this is MY "opinion".
No, I would not recommend this to a friend.
Response from Samsung USBy SEA Care, July 29, 2025
Hi there,
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150163632) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150163632) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Panels offer is miselading
on October 15, 2025
Posted by: MB1212
I purchased the fridge due to the panels offer in September of last year. It has been a year and my reward is expiring and I was forced to chose the colors I never wanted. During the last 12 months they never had any of the colors advertised. Sigh was mislead to spend 3K on a fridge we don't even like the look of
Response from Samsung USBy SEA Care, October 16, 2025
Hello there,
We appreciate you taking the time to share your experience regarding your refrigerator panel offer, and we completely understand how disappointing it must feel not being able to select the color you originally wanted. We’re more than willing to look into this matter further and help explore available options.
You may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151045556) to help our team pull up your information.
Thank you.
^Camille
We appreciate you taking the time to share your experience regarding your refrigerator panel offer, and we completely understand how disappointing it must feel not being able to select the color you originally wanted. We’re more than willing to look into this matter further and help explore available options.
You may contact us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151045556) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
I feel like i was scammed :(
on January 14, 2025
Posted by: scammedbysamsung
from Tucson, AZ
Like many of the other people writing reviews I feel like i got scammed into buying this fridge with the expectation of being able to replace the panels with cool colors only to find that the promo took months to get approved and then they ran out of stock. Ugh.
No, I would not recommend this to a friend.
Response from Samsung USBy Rainly, Samsung Care, January 15, 2025
Greetings,
We appreciate you sharing your overall experience with your Samsung refrigerator's panel. We'd love to help you.
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator panel.
Please feel free to contact us using the options below. We look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148165400, which will help our team pull up your information.
^Rainly
We appreciate you sharing your overall experience with your Samsung refrigerator's panel. We'd love to help you.
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung refrigerator panel.
Please feel free to contact us using the options below. We look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148165400, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US