Customer reviews from frigidaire.com
Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Stainless Steel
Average customer rating
4.6
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
62
4 Stars
14
3 Stars
3
2 Stars
0
1 Star
4
Customer Reviews for Frigidaire - Gallery 1.6 Cu. Ft. Built-In Microwave Oven with Drop-Down Door - Stainless Steel
Customer Rating
5
good looks quick cook
on December 2, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Fast Microwave cooking with an intuitive control panel. Easy to clean stainless construction.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frustrated
on December 3, 2024
Posted by: LilyGago
[This review was collected as part of a promotion.] This is my third frigidaire microwave. This last one only worked for 3 months. Please refund or replace.
Thanks.
Thanks.
Response from frigidaire.comBy Maria, Online Outreach Specialist, December 4, 2024
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you’ve experienced with your microwave, Lily. We understand your frustration, especially as this is the third microwave you’ve had and the recent one stopped working after just three months. To assist you further, we encourage you to connect with us via live chat at Frigidaire.com or call our customer care team at 1-800-374-4432. Our team is available Monday through Friday, from 8:30 AM to 8:00 PM EST. We truly appreciate your patience, and we are committed to finding a resolution for you as quickly as possible. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well designed - Easy access to Functionality Ypou Want
on January 2, 2025
Posted by: Duke1USMC
[This review was collected as part of a promotion.] I purchased this microwave as an upgrade. What a great decision that was. So easy ro install myself and I love the pill open handle feature!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Keep these things in mind
on February 15, 2025
Posted by: Dale5400
[This review was collected as part of a promotion.] I have no complaints about the function of this microwave. It is a replacement of the previous model that lasted not quite 5 years. Therefore, the door handle style is now different than the built-in oven which is right below it. Also, keep in mind when you place it, that you are going to have to reach over the door to clean the back of the oven, and it is quite deep. In hindsight I probably should have gone with a drawer microwave when I remodeled the kitchen. At least if I had to change it, it wouldn't have been so obvious
Written by a customer while visiting frigidaire.com
Customer Rating
3
Clock Setting is a pain.
on March 28, 2025
Posted by: Noclock
[This review was collected as part of a promotion.] The microwave operates very well. One of the quietest units around. The one complaint I have, happens at this time of year. Setting the clock on this unit is a pain. Holding the button for three seconds is great to turn the display on or off. It my case, it seems it only works to set the clock after you turn the power off and back on! Think about it,,, this is a built in, there is no accessible plug nor on /off switch. I have to remove it from the cabinet to disconnect the power, re-install it in the cabinet and then I can set the clock. Is this the way it was meant to work? If there is a better way to set this clock PLEASE let me know!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 31, 2025
Hello there. Thank you for your feedback and for sharing your experience with our microwave. We're glad to hear that you appreciate its quiet operation, but we understand your frustration with the clock-setting process.
The clock should be adjustable without requiring a power reset, and we sincerely apologize for any inconvenience this has caused. Based on your description, it sounds like there may be a technical issue with the unit. We recommend referring to the user manual for alternative clock-setting instructions, but if the issue persists, our customer support team would be happy to assist you further. Please reach out to our support team via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we’ll work with you to find a solution. We appreciate your patience and thank you for choosing our product.
Best Regards,
Ruth
The clock should be adjustable without requiring a power reset, and we sincerely apologize for any inconvenience this has caused. Based on your description, it sounds like there may be a technical issue with the unit. We recommend referring to the user manual for alternative clock-setting instructions, but if the issue persists, our customer support team would be happy to assist you further. Please reach out to our support team via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we’ll work with you to find a solution. We appreciate your patience and thank you for choosing our product.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new microwave!
on March 10, 2025
Posted by: NanaMcB
[This review was collected as part of a promotion.] We had to replace our GE built in microwave/convection oven (it came with the house). The cost for a similar model was not what we were prepared to spend. Considering I only used it for the microwave (never convection) I knew I didn’t need all the extras. Seaching I found the Frigidaire that met the specs, and it looked great. Install was easy, just plug it in, and slide it into place! Was so relieved that the price tag was close to $1000 less that the GE. I have used it for a few weeks, and love it!! Heats so well, and looks amazing! Exactly what I needed! My only (slight) complaint is that the popcorn button leaves a few too many unpopped kernels. 😂 I am a popcorn addict! Well if my only (slight) negative feedback is popcorn related, my life is prettty amazing! Thank you Frigidaire!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Needed a reasonable priced built in microwave with no frills
on March 29, 2025
Posted by: Samuel71
[This review was collected as part of a promotion.] When our old microwave broke which was standard microwave with a trim kit, and not a true built in decided to get a built in and this model was the best for the price and did not have all the other complexities of convection, air fryer all built in one. No need for any of that to just add to the price. This one delivered a clean simple built in. With pull down door as well
Written by a customer while visiting frigidaire.com
Customer Rating
5
Keep it Simple!
on March 31, 2025
Posted by: DavidMF
[This review was collected as part of a promotion.] We replaced a 5 yr old convention microwave that heated inconsistently and had electrical shorts (scary in a microwave!). Our new Frigidaire model has easier controls, a shorter fan exhaust cycle, and heats quickly and consistently. And, since it is microwave only, there are no convection coils in the top of the unit that make it hard to clean and that damage your hands! Clean-up is a snap!
Response from frigidaire.comBy Jessica, Online Outreach Specialist, March 31, 2025
We thank you for your willingness to share your opinions and for your personal contribution to helping us better understand and meet our customers needs going forward. One of our main goals is customer satisfaction, and we will be happy to use your feedback. Please know that your feedback will not go unnoticed, as our design and engineering teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com