Customer reviews from frigidaire.com
Frigidaire - 36" Built-in Induction Electric Cooktop - Black
Average customer rating
4.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
26
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
5
Customer Reviews for Frigidaire - 36" Built-in Induction Electric Cooktop - Black
Customer Rating
5
Oven Review
on November 4, 2023
Posted by: GordieMacK
[This review was collected as part of a promotion.] Love it! looks great, works phenomenal!
Written by a customer while visiting frigidaire.com
Customer Rating
5
36" INDUCTION COOKTOP
on January 17, 2024
Posted by: Glenn121212
[This review was collected as part of a promotion.] So far I have been very pleased with the cooktop, It is easy to use and I am still getting use to what each setting is best for each type of cooking.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 19, 2024
Posted by: DB007
[This review was collected as part of a promotion.] System functions well. Getting used to the temperature controls requires some learning but once one has done that and has READ THE INSTRUCTION BOOKLET, it will function very well. Very satisfied with its performance
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great induction stove
on May 16, 2025
Posted by: reznite
[This review was collected as part of a promotion.] No issues after 6 months, clean and great workhorse.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 19, 2025
Great to hear, Reznite! Consistent performance and reliability over six months definitely speak to its quality. Sounds like it’s been a solid choice.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
Auto Sizing Pan Detection
on May 21, 2026
Posted by: JavierS
After our “Pan Detection” sensor failed on the main burner for the first Frigidaire induction cooktop we bought just 4-5 years ago, we decided to replace it with this one, which is the “newer” version of the one we had, practically identical. We finally had it installed after some waiting due to it being on backorder and all seemed good until I decided to confirm the Auto Sizing Pan Detection was working after a pair of steaks on a cast iron pan cooked very unevenly…and to my surprise the Auto Sizing Pan Detection is not working on either of the 2 larger burners. In the pic you’ll see a full-size induction ready pan that covers the entire heating element surface, I filled it with a layer of water, and as you can see only the small inside induction ring is activating (I repeated the test with a full size cast iron pan and had the same result). So, I essentially have a brand new 36” cooktop that I can only cook on with little pans.
Sadly, I did this test literally 32 days after purchasing it, big mistake (check this on day of delivery with the installer there). Best buy sent me to Frigidaire to work through it under Frigidaire’s warranty. After a few days of dealing with that, Frigidaire sent out a 3rd part repair tech a week later. He came, confirmed that stove top was not working, and said they would get back to me (this is day 41 after installation). We are now on day 52 after installation and have not heard back from either Frigidaire or the 3rd party tech. When I called Frigidaire they instructed me to keep working with the other company, and the other company is telling me they’ll get back to me.
Sadly, I did this test literally 32 days after purchasing it, big mistake (check this on day of delivery with the installer there). Best buy sent me to Frigidaire to work through it under Frigidaire’s warranty. After a few days of dealing with that, Frigidaire sent out a 3rd part repair tech a week later. He came, confirmed that stove top was not working, and said they would get back to me (this is day 41 after installation). We are now on day 52 after installation and have not heard back from either Frigidaire or the 3rd party tech. When I called Frigidaire they instructed me to keep working with the other company, and the other company is telling me they’ll get back to me.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 25, 2026
Hi JavierS!
Thank you for taking the time to share your detailed feedback with us. We’re very sorry to hear about the issues you’ve experienced with your new induction cooktop, especially after replacing your previous unit and waiting for the new model to become available. We understand how frustrating and disappointing it must be to discover that the Auto Sizing Pan Detection is not functioning properly on the larger burners, and we sincerely regret the inconvenience and delays you’ve experienced while trying to get the issue resolved.
We appreciate you bringing this matter to our attention, and we have seen the communications made regarding the concerns with your cooktop. We understand how discouraging it can be to wait for updates while coordinating between service providers, and we apologize for the frustration this process has caused.
If you need any additional assistance or support, please feel free to connect with us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your detailed feedback with us. We’re very sorry to hear about the issues you’ve experienced with your new induction cooktop, especially after replacing your previous unit and waiting for the new model to become available. We understand how frustrating and disappointing it must be to discover that the Auto Sizing Pan Detection is not functioning properly on the larger burners, and we sincerely regret the inconvenience and delays you’ve experienced while trying to get the issue resolved.
We appreciate you bringing this matter to our attention, and we have seen the communications made regarding the concerns with your cooktop. We understand how discouraging it can be to wait for updates while coordinating between service providers, and we apologize for the frustration this process has caused.
If you need any additional assistance or support, please feel free to connect with us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
on February 11, 2024
Posted by: Andrea9292
We have installed it in our new kitchen and have yet to have it work for more than 3 minutes! We get error codes and can’t use it.
Response from frigidaire.comBy Owen, Online Outreach Specialist, February 13, 2024
Hello Andrea9292,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 31, 2022
Posted by: Waggie
[This review was collected as part of a promotion.] I have had the Induction Cooktop for a month and really like it. I have had a cooktop before and this one works very well, have not had any burned-on foods or any problems with it.
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Induction Cooktop Experience
on April 16, 2023
Posted by: Davebee7
[This review was collected as part of a promotion.] We are thoroughly enjoying the induction cooking experience. Installation went very smoothly. The controls are easy to understand and respond very well. It is easy to clean, too. We can highly recommend our Frigidaire Model FCCI3627AB.
Written by a customer while visiting frigidaire.com