Customer reviews from frigidaire.com
Frigidaire - 36 in. Wide 5 Elements Built-in Electric Induction Cooktop - Black
Average customer rating
4.2
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
26
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
5
Customer Reviews for Frigidaire - 36 in. Wide 5 Elements Built-in Electric Induction Cooktop - Black
Customer Rating
1
Auto Sizing Pan Detection
on May 21, 2026
Posted by: JavierS
After our “Pan Detection” sensor failed on the main burner for the first Frigidaire induction cooktop we bought just 4-5 years ago, we decided to replace it with this one, which is the “newer” version of the one we had, practically identical. We finally had it installed after some waiting due to it being on backorder and all seemed good until I decided to confirm the Auto Sizing Pan Detection was working after a pair of steaks on a cast iron pan cooked very unevenly…and to my surprise the Auto Sizing Pan Detection is not working on either of the 2 larger burners. In the pic you’ll see a full-size induction ready pan that covers the entire heating element surface, I filled it with a layer of water, and as you can see only the small inside induction ring is activating (I repeated the test with a full size cast iron pan and had the same result). So, I essentially have a brand new 36” cooktop that I can only cook on with little pans.
Sadly, I did this test literally 32 days after purchasing it, big mistake (check this on day of delivery with the installer there). Best buy sent me to Frigidaire to work through it under Frigidaire’s warranty. After a few days of dealing with that, Frigidaire sent out a 3rd part repair tech a week later. He came, confirmed that stove top was not working, and said they would get back to me (this is day 41 after installation). We are now on day 52 after installation and have not heard back from either Frigidaire or the 3rd party tech. When I called Frigidaire they instructed me to keep working with the other company, and the other company is telling me they’ll get back to me.
Sadly, I did this test literally 32 days after purchasing it, big mistake (check this on day of delivery with the installer there). Best buy sent me to Frigidaire to work through it under Frigidaire’s warranty. After a few days of dealing with that, Frigidaire sent out a 3rd part repair tech a week later. He came, confirmed that stove top was not working, and said they would get back to me (this is day 41 after installation). We are now on day 52 after installation and have not heard back from either Frigidaire or the 3rd party tech. When I called Frigidaire they instructed me to keep working with the other company, and the other company is telling me they’ll get back to me.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, May 25, 2026
Hi JavierS!
Thank you for taking the time to share your detailed feedback with us. We’re very sorry to hear about the issues you’ve experienced with your new induction cooktop, especially after replacing your previous unit and waiting for the new model to become available. We understand how frustrating and disappointing it must be to discover that the Auto Sizing Pan Detection is not functioning properly on the larger burners, and we sincerely regret the inconvenience and delays you’ve experienced while trying to get the issue resolved.
We appreciate you bringing this matter to our attention, and we have seen the communications made regarding the concerns with your cooktop. We understand how discouraging it can be to wait for updates while coordinating between service providers, and we apologize for the frustration this process has caused.
If you need any additional assistance or support, please feel free to connect with us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Thank you for taking the time to share your detailed feedback with us. We’re very sorry to hear about the issues you’ve experienced with your new induction cooktop, especially after replacing your previous unit and waiting for the new model to become available. We understand how frustrating and disappointing it must be to discover that the Auto Sizing Pan Detection is not functioning properly on the larger burners, and we sincerely regret the inconvenience and delays you’ve experienced while trying to get the issue resolved.
We appreciate you bringing this matter to our attention, and we have seen the communications made regarding the concerns with your cooktop. We understand how discouraging it can be to wait for updates while coordinating between service providers, and we apologize for the frustration this process has caused.
If you need any additional assistance or support, please feel free to connect with us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. We will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great induction stove
on May 16, 2025
Posted by: reznite
[This review was collected as part of a promotion.] No issues after 6 months, clean and great workhorse.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 19, 2025
Great to hear, Reznite! Consistent performance and reliability over six months definitely speak to its quality. Sounds like it’s been a solid choice.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Induction Cooktop
on April 11, 2025
Posted by: krickert
[This review was collected as part of a promotion.] I really love this new appliance. It’s reacts as I expected and looks lovely.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, April 11, 2025
Thank you for your kind words, krickert! We’re so happy to hear that you’re loving your new induction cooktop. It’s great to know it’s performing just as you expected and that you’re enjoying the way it looks in your space. We appreciate you taking the time to share your experience—happy cooking! If you need further assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 1, 2025
Posted by: smurms
[This review was collected as part of a promotion.] I love my new induction cook top. It has cut my cooking time in half. Would definitely recommend
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 21, 2025
Posted by: LinLinda
[This review was collected as part of a promotion.] This is my first experience with an induction cooktop......I love using it and would recommend this to anyone!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not great
on January 11, 2025
Posted by: Sbc1234
We were quite limited which what would fit into the counter opening and this was one of the few options.
It heats up quick but other than that I honestly do not like it. The big burners feel like they only heat half of the burner so my food cooks unevenly and I have to constantly rotate the pan.
The touch buttons are terrible. They are often non responsive even when they’re clean/dry but every time something else touches the touch surface, it starts beeping and turns itself off. A drop of water drips from a lid? You have to dry it up immediately or otherwise it turns everything off within 5 seconds. It’s very frustrating and I’m getting to a point where I’m ready to replace it after using it for only 6 month.
The touch buttons are terrible. They are often non responsive even when they’re clean/dry but every time something else touches the touch surface, it starts beeping and turns itself off. A drop of water drips from a lid? You have to dry it up immediately or otherwise it turns everything off within 5 seconds. It’s very frustrating and I’m getting to a point where I’m ready to replace it after using it for only 6 month.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 13, 2025
Hello there. We appreciate you stopping by to share your feedback on your cooktop. We acknowledge that some of the designs and features fell short of your expectations. We are always concerned that every consumer has high-quality, user-friendly equipment in their homes. We are here if you ever need any help. Kindly reach out to us via chat online at Frigidaire.com or via phone at (800) 374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Impressive!!
on December 16, 2024
Posted by: Pricey
[This review was collected as part of a promotion.] Couldn’t wait to upgrade to our new induction cooktop!!
It’s soooooo sleek & professional!!! It is very efficient and overall a fantastic addition to the new redesign of the kitchen!! It takes no time at all to cook, no fear of burning on touch with the kids and couldn’t be more of a centerpiece to the design!! Loooooove it!!!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not buy Frigidaire
on October 8, 2024
Posted by: mikes9
Terrible product, DO NOT BUY FRIGIDAIRE!!! We’ve replaced 2 motherboards in less than 2 years. FRIGIDAIRE does not stand by their products. Will never buy another Frigidaire product again!
Response from frigidaire.comBy Christi, Online Outreach Specialist, October 9, 2024
Hello, mikes9. Thank you for sharing your experience with your Frigidaire product. We sincerely apologize for the frustration you’ve encountered, especially with having to replace two motherboards in such a short time. This is not the level of quality we strive to provide, and we understand how disappointing this must be. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com