Customer reviews from frigidaire.com
Frigidaire - 36 in. Wide 5 Elements Built-in Electric Induction Cooktop - Black
Average customer rating
4.2
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
26
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
6
Customer Reviews for Frigidaire - 36 in. Wide 5 Elements Built-in Electric Induction Cooktop - Black
Customer Rating
1
Do not buy Frigidaire
on October 8, 2024
Posted by: mikes9
Terrible product, DO NOT BUY FRIGIDAIRE!!! We’ve replaced 2 motherboards in less than 2 years. FRIGIDAIRE does not stand by their products. Will never buy another Frigidaire product again!
Response from frigidaire.comBy Christi, Online Outreach Specialist, October 9, 2024
Hello, mikes9. Thank you for sharing your experience with your Frigidaire product. We sincerely apologize for the frustration you’ve encountered, especially with having to replace two motherboards in such a short time. This is not the level of quality we strive to provide, and we understand how disappointing this must be. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted and that your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Induction cooktop with no stainless trim, choose this over the Gallery model.
on July 15, 2024
Posted by: Lonetex
[This review was collected as part of a promotion.] It takes a little getting used to licking in the temperature setting, but I do really like the cooktop. One disappointment is my salesman told me there was no difference in this one vs the Gallery with the stainless trim other than the trim. Not so. There are fewer features on the settings. Even my instruction sheet that came with it has instructions for the additional features, which is deceiving because the lock works differently on this lower model. That was frustrating to get instructions that don’t match your model. Frigidaire needs to update the instruction sheet to the features on this model! It seems to cook well thus far. And it’s easy to clean with no control knobs and no trim.
Written by a customer while visiting frigidaire.com
Customer Rating
5
loving it
on June 18, 2024
Posted by: angiegw
[This review was collected as part of a promotion.] I love my new cooktop. This is my first induction so I am still on a learning curve regarding cooking with it, but I do like the way it cooks. I've never had the glass top before so I am learning how to care for it in the best ways; not hard, just different.
Written by a customer while visiting frigidaire.com
Customer Rating
4
great cooktop. Fitted perfectly into the cutout from my last 10 year old Frigidaire smooth top
on June 16, 2024
Posted by: Gyles
[This review was collected as part of a promotion.] Easy to install, heats fast. I was surprised how many of my old pans were still usable. My only negative is the touch controls are somewhat hard to use when my hands are wet or covered with grease. Cooktop is much easier to clean than the Old smooth top.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 19, 2024
Posted by: DB007
[This review was collected as part of a promotion.] System functions well. Getting used to the temperature controls requires some learning but once one has done that and has READ THE INSTRUCTION BOOKLET, it will function very well. Very satisfied with its performance
Written by a customer while visiting frigidaire.com
Customer Rating
5
on March 27, 2024
Posted by: Bip7
[This review was collected as part of a promotion.] When you turn down the burner on a boiling pot, it immediately stops boiling. No boil over. Love the ease of temperature adjustment and having a timer built in to the cooktop. First thing I made was corned beef brisket, with all the trimmings. Perfect results!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Can't believe how easy it is to clean.
on March 12, 2024
Posted by: Mashby18
[This review was collected as part of a promotion.] I've had this cooktop for about a month. It is absolutely gorgeous. I was concerned the super shiny glass would be difficult to keep free of smudges, but all it takes is a light spray with vinegar, water, and a paper towel. Since the induction cooktop never gets terribly hot, I can start cleanup almost as soon as I finish cooking. The temperature controls to a little getting used to, but now that I have it down, I like the range of temperature control from less than a simmer to a raging boil.
Written by a customer while visiting frigidaire.com
Customer Rating
1
on February 11, 2024
Posted by: Andrea9292
We have installed it in our new kitchen and have yet to have it work for more than 3 minutes! We get error codes and can’t use it.
Response from frigidaire.comBy Owen, Online Outreach Specialist, February 13, 2024
Hello Andrea9292,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com