Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - White
Average customer rating
4.2
(711 Reviews)
Rating breakdown 711 reviews
5 Stars
460
4 Stars
120
3 Stars
42
2 Stars
23
1 Star
66
83%of customers recommend this product.
(
441 out of
534)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - White
Customer Rating
3
Goes out of balance all the time.
on November 13, 2025
Posted by: Dancing queen washer
from Morrow, OH
I purchased this washer in March 2025. Since that time, I've had 4 service calls because the machine goes out of balance quite often. After the first service call in April 2025, GE advised the tech to replace the tub and the 4 suspension rods. This was done, but it did not change anything as it still goes out of balance. I have to say that when it's not dancing across my laundry room floor, it's a decent machine with great features and cycles, huge capacity and easy to use controls, but I have to babysit it. I cannot do a load of laundry without being close by. If it goes out of balance, it is very loud and rough. I have to pause the machine, rearrange the load, push the machine back into place, then start it up again. Towels, sheets and jeans go out of balance constantly. I'm at the end of my rope with this machine. I was told by one service tech that I probably use too much detergent and have buildup on the basket which is causing the out of balance to occur. This is ridiculous. We have soft water and don't need to use as much detergent. I use washing machine cleaner monthly, and we wash full, balanced loads: towels, sheets, jeans, lightweight items, etc. I would really like to have GE take the machine back and refund me for what I paid.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, November 14, 2025
We’re sorry to hear you’ve had ongoing issues with your washer going out of balance, and we’d like to assist. We will be reaching out over email to discuss your situation further.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy
on December 1, 2025
Posted by: Maggie7794
This is one of the worst washers I’ve ever had. The lid has now broken twice. It moves so much when it washes the clothes that it becomes unbalanced and just shuts off.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Julia, GE Appliances, December 4, 2025
We'd like to help with your washer lid. We will be reaching out to you via email. Please respond at your earliest convenience. Please note, is your unit is shaking during operation, we recommend ensuring the unit is properly balanced to resolve this. You can find the instructions for this on page 24 of the Use and Care Manual (https://products-salsify.geappliances.com/image/upload/s--GFJsZXIb--/d9d49d40afa9ee39f80e1ec2d029e72d22bf5377.pdf) in the "Washer rocking/moving" section.
Written by a customer while visiting geappliances.com
Customer Rating
1
DONT BUY
on January 5, 2026
Posted by: Rachelrae1235
Absolutely horrible!!!!!!! Had it 2 years and it has had nothing but issues!!! The lid won’t lock! Then my
Loads won’t wash! Absolutely terrible! Never fills all the way up! I feel like my clothes are always dirty!!! DO NOT BUY THIS!!!!!!
Loads won’t wash! Absolutely terrible! Never fills all the way up! I feel like my clothes are always dirty!!! DO NOT BUY THIS!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 12, 2026
We're sorry to hear of the difficulty that you've had with your washer not functioning properly. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap, nothing but problems since bought new
on January 8, 2026
Posted by: Culverwell
Horrible quality lib broke, stopped working a month after we had it and it took 3 months to get a new replacement, new one just as bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, January 13, 2026
We apologize that you’ve had multiple issues. We’d like to address this situation with your lid, and any other issue you’re currently having with the washer.
We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can help with a solution.
We’ll be reaching out over email to discuss this with you further. Please respond at your earliest convenience, so we can help with a solution.
Written by a customer while visiting geappliances.com
Customer Rating
1
Lemon of washers
on October 6, 2022
Posted by: familywearingdirtyclothes
from Boston MA
We had the product less than a month, used it a couple of times and it stopped working. We love GE appliances, however this time we are not so lucky. Hoping we can return this for refund ASAP...laundry piling up!
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 11, 2022
Hello - we're very sorry to know that the washer is not working as expected after such little time. We know this isn't ideal, and we completely understand your disappointment.
We recommend taking advantage of your warranty and scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We recommend taking advantage of your warranty and scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Know what you're buying
on May 9, 2025
Posted by: MI Jul
from Michigan
The longer I have this washer, the more I hate it. There is never enough water in the tub to have all the items wet. There is a "Deep Fill" option, but you have to stand there and press it at least 2 and sometimes 3 or 4 times to have enough water in the tub. You can hold the button for 3 seconds and it will fill to the top, but who needs a full tub of water for a half load of laundry? So you can't leave the washer until there is enough water to do your laundry the way it needs. Also, the deep fill option is not usable on "Normal" cycle. That's right, the cycle you would use the most is only available if you want half of the load to be dry during the cycle. And on top of that, if you open the lid for any reason, half of the water drains out. So you not only lose half of the water you stood there pressing "Deep Fill" to get, but you will also lose the soap that has been distributed into the water. Why in the world would they make a machine that drains water if the lid is raised? By what stretch of the imagination is that energy efficient? I'm about ready to get my grandmother's wringer washer and use that. Cleans the laundry better than these and more energy efficient than the models manufactured today.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 9, 2025
We are more than happy to provide guidance with this washer. The amount of allowable water usage has been reduced. With washers using less water and energy, you will no longer see a wash basket full of water. Most washers, such as this one, are now programmed with load sensing to adjust water levels based on the cycle and load size, so the amount of water used will vary. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the Deep Fill feature along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Annoying
on July 11, 2022
Posted by: Zweely
from Eastern Kentucky
I do not like this washer. The normal setting barely fills the tub no matter how full the tub is. The only setting I have been able to use and actually use the whole tub is on bulky wash. It’s the only option for a complete deep fill. I want my old, “dumb” washer. This “smart” one sucks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
5
Value
3
Response from geappliances.comBy Gina@GEA, GE_Appliances, July 20, 2022
Hi there and thank you for choosing to join the GE Appliances family. We’re happy to see you’re enjoying the appearance and quality but can certainly understand your concern regarding the water and apologize for any inconvenience this has caused.
It’s normal for high efficiency washing machines to use less water as they require less to get your clothes clean. However, you can add additional water to your cycle when using the Deep Fill option. Press and release Deep Fill for an additional 3 gallons or hold Deep Fill for 3 seconds to get the deepest fill possible. For more information, please view page 10 of the user manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf.
Please let us know if we can be of additional assistance as we’re glad to help! -Gina@GEA
It’s normal for high efficiency washing machines to use less water as they require less to get your clothes clean. However, you can add additional water to your cycle when using the Deep Fill option. Press and release Deep Fill for an additional 3 gallons or hold Deep Fill for 3 seconds to get the deepest fill possible. For more information, please view page 10 of the user manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf.
Please let us know if we can be of additional assistance as we’re glad to help! -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Buyers beware Laundry Mat would b better then this
on October 19, 2025
Posted by: JayBaggin67
ANOTHER ONE! Complete GARBAGE, would be better washing your clothes by hand in a creek then Buying this machine! GE = Trash products and Trash Service! Will never purchase GE again
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 20, 2025
We would like to assist you with this washer and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com