Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - White
Average customer rating
4.2
(711 Reviews)
Rating breakdown 711 reviews
5 Stars
460
4 Stars
120
3 Stars
42
2 Stars
23
1 Star
66
83%of customers recommend this product.
(
441 out of
534)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - White
Customer Rating
1
Washer Lid
on December 2, 2024
Posted by: Washer Lid
from New Jersey
Please do NOT buy this washer. We purchased this washer in 2023, and the inner back to the lid cracked and finally cracked to the extent it fell off from the lid itself. Warranty doesn’t cover it and now we are just hanging on prayers that it continues to wash for now. DO NOT get it….
No, I would not recommend this to a friend.
Response from geappliances.comBy Jonathon, GE_Appliances, December 17, 2024
We'd like to help out with your washer lid cracking. We do see that you got in touch with our consumer team to help get this part ordered. We're confident that once everything is replaced, your washer will last many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
5
What A Great Washing Machine
on October 13, 2022
Posted by: Anonymous
from Arlington, VA 22209
I love the extra large size washing machine I can fit my king size comforters in side. So I no longer have to take them to the laundry mat and put them in the big boy machine.So I am so excited about that and how clean it gets my clothes.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on December 4, 2023
Posted by: rsc17
GE Profile clothes was is great. Many more features than the old GE Profile washer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Would not recommend this washer.
on January 12, 2024
Posted by: KH79
This washer is so loud! I had my current washer for 13 years and was looking so forward to a new machine. I am so disappointed. I even requested the dealer to replace it, but the second machine is the same way. It jerks and goes crazy when balancing. Even with a smaller load, it still goes nuts.
Response from geappliances.comBy Charlie, GE_Appliances, January 23, 2024
Hello,
Thank you for taking the time to provide feedback on your washer. We're sorry to hear that your washer is louder than anticipated, and we want to help!
We recommend referring to the link below for normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If you are getting unbalanced loads we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110&_ga=2.22511614.4592134.1691422000-1505727536.1684334235
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your washer. We're sorry to hear that your washer is louder than anticipated, and we want to help!
We recommend referring to the link below for normal operating noises:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894
If you are getting unbalanced loads we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110&_ga=2.22511614.4592134.1691422000-1505727536.1684334235
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737.
We're confident our service team will be able to provide a resolution. We appreciate your patience. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Failure to Launch
on May 29, 2022
Posted by: SadInAR
from AR
The brand new washer arrive and threw a lid error within the hour. The service team reported the soonest someone would arrive with the replacement part was 3 weeks away.
No, I would not recommend this to a friend.
Response from geappliances.comBy Sarah@GEA, GE_Appliances, June 1, 2022
Hi there, and thanks for reporting this. We truly hate to hear you got an error message on your new washer – we know how frustrating this must be to deal with, especially when you need to wait for service. This isn’t what we would expect from this model, and we sincerely regret any inconvenience caused. Our team will be informed of your experience for review – your feedback is appreciated, as we always want to ensure we’re aware of any possible areas of concern.
If you already have service and a replacement part scheduled, we are confident the technician will be able to address this issue at that time. If you still need to schedule with service, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you wanted to try any troubleshooting in the meantime, we can advise the ‘Lid’ error is usually shown when three cycles have been started without opening the lid; it’s generally resolved by opening the lid, closing it again and starting a new cycle. As your washer is new, resetting the electronics by unplugging the washer for approximately two minutes before plugging it back in and pressing Start may help.
We hope this matter is resolved for you soon, so you can enjoy your new washer without further inconvenience. We’re always happy to help if you have any other concerns or questions, and will do all we can to earn your trust in our brand going forward. -Sarah@GEA
If you already have service and a replacement part scheduled, we are confident the technician will be able to address this issue at that time. If you still need to schedule with service, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you wanted to try any troubleshooting in the meantime, we can advise the ‘Lid’ error is usually shown when three cycles have been started without opening the lid; it’s generally resolved by opening the lid, closing it again and starting a new cycle. As your washer is new, resetting the electronics by unplugging the washer for approximately two minutes before plugging it back in and pressing Start may help.
We hope this matter is resolved for you soon, so you can enjoy your new washer without further inconvenience. We’re always happy to help if you have any other concerns or questions, and will do all we can to earn your trust in our brand going forward. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not what I expected
on October 24, 2022
Posted by: Rebecca6161
from Upstate NY
It washes clothes but is so restrictive on the water it puts in the washer that the clothes are 1/3 to 1/2 covered in water. Deep fill, only adds 3 gallons of water sad, very sad. On the washer controls, it has a lot of choices for washing, but the options you want to adjust are also restricted. And you can not create a wash cycle and download it from the app. You must use a pre-programmed wash cycle from the app. Knowing what I now know, I would have gotten something different. I honestly expected more from a GE Profile. We have had a GE Profile stove for over 15 years great appliance, and that is why we got this one. They are not the same company.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 27, 2022
Hello - We appreciate you taking the time to write a review and choosing GE Appliances for your laundry needs. While we're glad to see you enjoy the appearance of this washing machine, we're sorry to hear that this model is not what you expected. We understand how that would be disappointing as a new, and we'd love to help you have a better experience.
You may notice that the water level is lower than on your previous washer. This is normal. This high-efficiency washing machine requires less water while providing an effective cleaning action. Water may not cover the top level of the clothes. You may view water levels on page 13 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf&_ga.
You can press the Deep Fill button once before starting the cycle to add three gallons of water to the wash load. Once the washer has stopped filling, you can press it again to add three more gallons. If you want a full tub fill, press and hold the Deep Fill button for three seconds to fill the washer to the maximum water level. It will fill to approximately 26 gallons.
We always look for new ways to improve our app, so thank you for your feedback. We will share this review with our team for any necessary improvements. We're confident you will enjoy the wash performance of this unit for many years. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
You may notice that the water level is lower than on your previous washer. This is normal. This high-efficiency washing machine requires less water while providing an effective cleaning action. Water may not cover the top level of the clothes. You may view water levels on page 13 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf&_ga.
You can press the Deep Fill button once before starting the cycle to add three gallons of water to the wash load. Once the washer has stopped filling, you can press it again to add three more gallons. If you want a full tub fill, press and hold the Deep Fill button for three seconds to fill the washer to the maximum water level. It will fill to approximately 26 gallons.
We always look for new ways to improve our app, so thank you for your feedback. We will share this review with our team for any necessary improvements. We're confident you will enjoy the wash performance of this unit for many years. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of JUNK!
on November 27, 2023
Posted by: Unhappy GE WM Customer
I gave it 1 star because ZERO Stars was not an option. This machine is so terrible that when we wash bed sheets it goes out of balance and the machine "walks across the floor". I think the guys that designed this washing machine had no idea what they were doing. I'm sure no one at GE uses this machine otherwise they would know what a piece of junk it is. We have had this machine since July 2023 and we are at the point where we give it away to anyone that would come and haul it away. Don't waste your money buing this GE washing machine.
Response from geappliances.comBy Jonathon, GE_Appliances, December 6, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to see that this washer hasn't exceeded your expectations. That is not the kind of experience we are aiming for.
We are going to share one of our support articles that goes over some tips that can help prevent the excessive shaking. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445). If you are still having issues after checking everything in the article, we recommend getting one of our technicians out to check this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We are going to share one of our support articles that goes over some tips that can help prevent the excessive shaking. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445). If you are still having issues after checking everything in the article, we recommend getting one of our technicians out to check this. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Very poor performance
on October 18, 2024
Posted by: Knot
Every load of jeans , sheets, towels, will tangle into knots even with the tangle control on, also will go off balance 8 out of 10 loads . It will give way to much water or not enough , like the senseing is never correct . When i contacted ge they put me on hold to never return and on chat went to unavailable . All our appliances are ge profile so the washer was a huge disapointment , dont waste your money
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 21, 2024
We want to help out with your washer tangling clothes and going off balance. You can check through the following articles for tips that can help with loading and wet clothes, which typically lead to out of balance conditions.
Balancing and wet clothes: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110).
Loading tips: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=18633).
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Balancing and wet clothes: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110).
Loading tips: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=18633).
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com