Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - White
Average customer rating
4.2
(711 Reviews)
Rating breakdown 711 reviews
5 Stars
460
4 Stars
120
3 Stars
42
2 Stars
23
1 Star
66
83%of customers recommend this product.
(
441 out of
534)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Smarter Wash Technology, Easier Reach & Direct Drive Motor - White
Customer Rating
1
The features are not great
on December 9, 2024
Posted by: littleswan
I hate it. I would not recommend it to anyone. The smart was feature barely covers the clothes and you have to stand there to push the button so more water comes in. Only some features have that option. It is so very noisy. In general I would rather have my 35 year old Whirlpool back.
No, I would not recommend this to a friend.
Features
2
Quality
5
Value
5
Response from geappliances.comBy GE Appliances, December 30, 2024
We'd like to assist you with your washer. Water may not cover the top level of the clothes. This is normal for this high efficiency unit. The deep fill option is for loads where extra water is desired. For more information on this feature, please refer to the top of page 10 of the owner's manual. Here is the link:
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf?_ga=2.216360914.552430471.1735567158-132335501.1644413847
As far as the noises, please refer to the article here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf?_ga=2.216360914.552430471.1735567158-132335501.1644413847
As far as the noises, please refer to the article here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=Humming%2FGrinding%2FElectric%20Pulsing%2F,pulsing%2C%20humming%20or%20buzzing%20noise.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not recommend!!!
on December 25, 2024
Posted by: HarpoVal
from San Marcos, CA
Terrible! I understand using less water but this machine uses hardly any! At least 1/2 the clothes are above the water line. I have to add several buckets just to get everything wet. And the agitator is useless. I can watch and the same items sit on the top and never get moved. Sadly this was the (newer) machine that came with my house. Do not recommend!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
5
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 9, 2025
We'd like to assist you with your washer. Water may not cover the top level of the clothes. This is normal for this high efficiency unit. It is not recommended to manually add more water to the washer. This model has a Deep Fill option which adds additional water to the wash load, regardless of whether you used a manual or a load-sensing fill.
If the clothes aren't getting cleaned properly, there are a few things you can try that may resolve this. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
If this doesn't help, we recommend service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
If the clothes aren't getting cleaned properly, there are a few things you can try that may resolve this. Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18098
If this doesn't help, we recommend service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Big Mistake
on October 29, 2025
Posted by: Tmalt
It took 3 tries to get a machine that even worked. This is the loudest machine ever. You must close the door to laundry room to even hear the tv 2 rooms away. I’m sure this washer will not survive long term. I’m sure it’s a lemon, but the delivery people said ( oh yes, they all make this much noise).
I am so sorry I didn’t listen and get a Speed Queen! To make it even worse, I also bought matching dryer. After washing & drying there is still pet hair on the clothing. And nothing in dryer lint basket.
I am so sorry I didn’t listen and get a Speed Queen! To make it even worse, I also bought matching dryer. After washing & drying there is still pet hair on the clothing. And nothing in dryer lint basket.
Response from geappliances.comBy GE Appliances, October 30, 2025
We would like to assist you with the sounds that you are experiencing. We recommend ensuring that your washer is properly level with all 4 leveling legs firmly on the ground, as the unit not being level can cause excess sounds. You can find instructions for this on page 21 of the Owner's Manual at the link below.
Some sounds that you are experiencing can be normal, such as clicking, humming, and a back-and-forth swoosh sound. We have also provided some additional operating sounds for this washer on page 24 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
Regarding the lint, we have an informative article on our website that will help titled" Washer & Dryer - Lint Concerns and Solutions" that we will link below for you to review. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17430
Some sounds that you are experiencing can be normal, such as clicking, humming, and a back-and-forth swoosh sound. We have also provided some additional operating sounds for this washer on page 24 of the Owner's Manual here: https://products-salsify.geappliances.com/image/upload/s--U0oV_xZc--/s08l4rmhqs9mf1ezhs7j.pdf
Regarding the lint, we have an informative article on our website that will help titled" Washer & Dryer - Lint Concerns and Solutions" that we will link below for you to review. https://products.geappliances.com/appliance/gea-support-search-content?contentId=17430
Written by a customer while visiting geappliances.com
Customer Rating
5
ease of use
on June 21, 2022
Posted by: fryethang
from ky
Just installed 5 days ago, so far so good and its easy to use
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
I’ll never go back to a front loader!
on August 30, 2022
Posted by: Lovey2012
from Arkansas
I’m so pleased with my new washer. It looks kind of intimidating but was super easy to get started.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks intimidating but very simple to use
on September 1, 2022
Posted by: kacinorm
from Montgomery, AL
At first I was a little intimidated by all the choices of cycles, temps, spin settings but once I read the book and experimented I realized it is very simple. I do wish the end cycle indicator sound was a little louder but overall very, very impressed.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed in Quality!
on October 6, 2022
Posted by: couldntbemoredisappointed
Brand new....inferior product does not work. Unit will not even turn on.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, October 11, 2022
Hello - we're very sorry to know that the washer hasn't met your expectations. We know this isn't ideal, and we completely understand your disappointment.
There could be a couple reasons why the washer won't operate as expected, and you can refer to page 23 of the Owner's Manual to learn more about this. You can find a copy of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf
If the information above doesn't prove helpful, we recommend taking advantage of your warranty, and scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also refer to your retailer's return/exchange policy as another possible resolution for this concern.
Please know you can find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
There could be a couple reasons why the washer won't operate as expected, and you can refer to page 23 of the Owner's Manual to learn more about this. You can find a copy of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000295.pdf
If the information above doesn't prove helpful, we recommend taking advantage of your warranty, and scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
You can also refer to your retailer's return/exchange policy as another possible resolution for this concern.
Please know you can find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on October 10, 2022
Posted by: Tunie777
from cincinnati, ohio
I love the quiet wash. I hardly know it is running.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com