Customer reviews from swann.com
Swann - SwannForce Indoor/Outdoor Wired 1080p Slimline Floodlight Camera - White
Average customer rating
3.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Swann - SwannForce Indoor/Outdoor Wired 1080p Slimline Floodlight Camera - White
Customer Rating
1
Not as advertised
on June 7, 2022
Posted by: Nigel B
Not a single photo shows these lights with the extension hanging out of them. They are advertised to look like they are hardwired and can have a neat install but they are not. I do not get why swann would purposely edit out the extension lead from the promotional photos. Currently trying to get a refund for these
Response from swann.comBy Customer Service , June 10, 2022
Hello Nigel B,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Slimline Floodlight Security Camera. This camera requires a hardwired connection to a junction box with your other electrical wiring. We are transparent and this information is available to all customers upon reading the listing and the information added. We also provide manuals and video tutorials for you to see how the product should be properly installed. If your order was purchased on our website and is within return policy dates, it can be accepted in return for a refund. If you have not already, please reach out to a member of our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Slimline Floodlight Security Camera. This camera requires a hardwired connection to a junction box with your other electrical wiring. We are transparent and this information is available to all customers upon reading the listing and the information added. We also provide manuals and video tutorials for you to see how the product should be properly installed. If your order was purchased on our website and is within return policy dates, it can be accepted in return for a refund. If you have not already, please reach out to a member of our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Great Wi-Fi security camera
on March 5, 2020
Posted by: nashsw1
from Baltimore, Md
Frequency of use:Daily
[This review was collected as part of a promotion.] I have been looking for a security camera with motion sensor for my second floor deck, this unit has great night vision and bright flood lights which is exactly what I was looking for since the back of my house is very dark. The clarity is nice, the video isn't blurry, , it shows my entire back yard. The two way communication works great, my wife and I tried it out, I was able to link my Alexa devices, but haven't tried that out yet. The APP is very intuitive.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Awesome light, was so much brighter and clearer than expected..
on November 30, 2021
Posted by: Jimbo2021
from Sydney
Frequency of use:Daily
great product, once installed found it was really reliable, PIR is really accurate, i use it as a night light primarily, i set mode to alarm after midnight, you can deactivate the alarm function via app
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Markie 14
from Wigan Manchester England
Frequency of use:Daily
Verified Purchase:Yes
Simple to install and absolutely great security
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Craig92
from Nottingham Eastmidlands
Frequency of use:Daily
Verified Purchase:Yes
Brought two one for the back and the other for the drive
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 2, 2022
Hello Craig92,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Swann doesnt even know their product
on July 2, 2022
Posted by: Blatchi
The Australian version of this light is not hard wired it has an electrical cord that plugs into a power point. Even who ever they have replying to reviews doesn't seem to know the different between the US and Australian version. Maybe swann Australia could use photos of the Australian version and not the US one
Written by a customer while visiting swann.com
Customer Rating
2
Never turns off
on July 31, 2022
Posted by: Rwalrond
This light looks very cool. However, the only way I can use it once it gets dark, is to use the app to turn off and on the light. It seems once it gets dark the light turns on and never goes off. If I manually turn the light off, it will turn back on 2 seconds later. If I sent sensitivity to none, the light still turns back on. It's unusable at night if I enable the light.
I opened a ticket 3 days ago but have not heard anything back. Sadly it looks like I will have to return this light.
I opened a ticket 3 days ago but have not heard anything back. Sadly it looks like I will have to return this light.
Written by a customer while visiting swann.com
Customer Rating
5
really bright, illuminates all of my driveway
on November 7, 2022
Posted by: mike charlton
product does what it says, with the lights you get really good images at night
Response from swann.comBy SD, Swann Product Team, January 18, 2023
Thank you for taking the time to leave a review Mike, glad to hear you're enjoying your Swann floodlight.
-SD, Swann Team
-SD, Swann Team
Written by a customer while visiting swann.com