Customer reviews from swann.com
Swann - SwannForce Indoor/Outdoor Wired 1080p Slimline Floodlight Camera - White
Average customer rating
3.2
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
7
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
6
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Swann - SwannForce Indoor/Outdoor Wired 1080p Slimline Floodlight Camera - White
Customer Rating
5
super bright light, good wifi
on August 17, 2022
Posted by: steve , stevo the stevene
This customer did not provide a text review.
Response from swann.comBy Josh V., Customer Service , September 7, 2022
Hello Steve,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Swann deleting bad reveiws
on October 3, 2022
Posted by: Nigel B
I remember writing a review about this product its good to see swann has finally updated their website to actually show the product they are selling and not the US version. Its funny they also removed the snarky reply they left to my comment though. The camera and build quality are very low I guess if you get it on special then it might be worth it.
Response from swann.comBy SD, Swann Product Team, January 18, 2023
Hi Nigel. Swann are not able to delete/block reviews unless there is some other reason such as obscene or abusive language being used.
In this case we read your last review and agreed with your comments that we should have provided more detail on our web page to differentiate our USA model from the Australian model. Whilst overall similar, there are some differences such as the Australian stock having a removable plug which we agreed with you we could explain more clearly. As a result we redesigned the web pages and created a dedicated one for each country. In the process of deleting the original page and splitting it into new ones for each region, the original reviews (good and bad) were lost.
-SD, Swann Team
In this case we read your last review and agreed with your comments that we should have provided more detail on our web page to differentiate our USA model from the Australian model. Whilst overall similar, there are some differences such as the Australian stock having a removable plug which we agreed with you we could explain more clearly. As a result we redesigned the web pages and created a dedicated one for each country. In the process of deleting the original page and splitting it into new ones for each region, the original reviews (good and bad) were lost.
-SD, Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Sensor issues
on November 7, 2022
Posted by: Simmo77
I bought two of these and have tried all the different settings to get the sensors working properly. The sensor is great for the camera, the issue is the lights constantly go on. As soon as the light turns off it triggers and goes on again. I have tried the sensor settings, I have even tried pointing the sensor at the ground to eliminate any triggers. Both lights do this, if it was one I’d say it was faulty but both of them I’m thinking engineering fault.
Response from swann.comBy LV, Customer Support, November 17, 2022
Hello Simmo77,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Slimline Floodlight Security Camera - SWIFI-SLMFLCW. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting
Please know we have a team dedicated to further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
Thank you,
LV
Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Slimline Floodlight Security Camera - SWIFI-SLMFLCW. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting
Please know we have a team dedicated to further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
Thank you,
LV
Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Great photos
on March 1, 2021
Posted by: Gra S
from Wombourne South Staffs.
Frequency of use:Daily
Installed couple of days ago. Very simple only after realising my two mobile phones would not pair. Spent 3 days trying to pair. Must have spent nearly an hour with very helpfull chat line who eventually sugested I asked a friend with a more up to date phone. In the end managed to pair using an Amazon fire 10 tablet. Once paired was even able to view on the two phones which would not pair. In conclusion if you try to pair with phone with updates over two years old it will not pair. Now up and running GREAT. However only one of the two floodlights was working. This I found was a broken contact wire on LED. After a spoit of solder now fine Graham.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Super Bright and Great Clarity
on November 7, 2022
Posted by: Robert P
I love this security floodlight. It was very easy to install and so easy to sync up with the Swann app.
Response from swann.comBy SD, Swann Product Team, January 18, 2023
Thank you very much for taking the time to leave a review William. We're glad you're enjoying your Swann Floodlight System.
-SD, Swann Team
-SD, Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Fantastic floodlight camera
on January 19, 2023
Posted by: Micky
Had the slimline floodlight for around 6 weeks works a treat the lights are really bright you can turn them up or down. The flashing red and blue lights will deter any unwanted guests the camera is great to
Written by a customer while visiting swann.com
Customer Rating
1
Faulty Flood light turning on and off at night without motion.
on May 6, 2023
Posted by: Sunny C
I have the exact same issue as the other user review. I also bought two of these and have tried all the different settings and the lights constantly go off and on as if the camera detect motion. As soon as the light turns off it triggers and goes on again. I have even completely cover the camera and sensor so I don’t think it is even a sensor issue. Both lights is exactly the same so I am going to contact Swann support to understand what is going on.
Response from swann.comBy lv, Customer Support , May 9, 2023
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Slimline Floodlight Security Camera. Based on the information provided, we recommend you to reach out to your Technical Support Team. It is uncommon for the application to trigger a notification without motion. This can be an issue with the settings within the recorder or the application. If all have been exhausted, please contact us once more and request to speak with a level 2 support agent. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
LV - Swann Team
https://support.swann.com/s/
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Sensor light always on, spotlight failed
on July 14, 2023
Posted by: Hodgo
My issue is the lights constantly go on. As soon as the light turns off it triggers and goes on again 2 seconds later. I have tried the sensor settings, I have moved it around, up, down, left right, can't find a position to stop this happening. Sent request to Swann but got lengthy response assume computer generated as it does not address my issue! Gave up and since then one of the two security lights have stopped working. How do I return for refund?
Response from swann.comBy LV, Customer Support , July 17, 2023
Hello Hodgo,
We are sorry to hear about your recent experience with your Swann product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your recent experience with your Swann product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com