Customer reviews from swann.com
Swann - Wireless Window and Door Alert Sensor - White
Average customer rating
4.1
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
15
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
2
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Swann - Wireless Window and Door Alert Sensor - White
Posted by: =GP=
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, April 24, 2024
Thank you for your 5-star rating! We hope you continue to enjoy your Swann product. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
So simple and peace of mind while away
on January 23, 2025
Posted by: Mandy734534
Seriously the best thing we have bought for our holiday unit. Peace of mind as we don’t live nearby.
So easy to set up and sends notifications to my phone.
I’m so impressed for such a small investment.
So easy to set up and sends notifications to my phone.
I’m so impressed for such a small investment.
Response from swann.comBy LV, Swann Team, January 23, 2025
Hello Mandy734534,
Thank you for sharing your experience! We’re thrilled to hear that the system has provided peace of mind for your holiday unit and that you found it easy to set up. It’s great to know the notifications are keeping you informed. If you ever need assistance or have any questions, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
Thank you for sharing your experience! We’re thrilled to hear that the system has provided peace of mind for your holiday unit and that you found it easy to set up. It’s great to know the notifications are keeping you informed. If you ever need assistance or have any questions, please email us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team.
Written by a customer while visiting swann.com
Posted by: Benjamin1991
Verified Purchase:Yes
With cameras that feature alarms, I was suprised you couldn't have the sensors trigger them.
Response from swann.comBy LV - Swann Team, April 8, 2025
Hello Benjamin1991,
Thanks for your feedback! These sensors are designed to alert you to entry activity through doors or windows and connect directly to your Wi-Fi, no hub required or pairing with additional equipment. They’re easy to install using adhesive mounts and come with batteries so you can use them right out of the box. You’ll also receive instant push notifications through the Swann Security app for convenient remote monitoring and management of all of your Swann products in one place.
If you have any questions or would like help optimizing your setup, feel free to reach out to us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thanks for your feedback! These sensors are designed to alert you to entry activity through doors or windows and connect directly to your Wi-Fi, no hub required or pairing with additional equipment. They’re easy to install using adhesive mounts and come with batteries so you can use them right out of the box. You’ll also receive instant push notifications through the Swann Security app for convenient remote monitoring and management of all of your Swann products in one place.
If you have any questions or would like help optimizing your setup, feel free to reach out to us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Really bad sensor
on February 27, 2026
Posted by: Chchi
Very bad i do not recommend it at all. U can not pair it at all the app is really bad.
Response from swann.comBy Mary, Swann Team, March 1, 2026
Hi Rasool,
Thank you for sharing your feedback. We’re really sorry to hear that you’ve had trouble pairing your device and that the app hasn’t met your expectations. That’s certainly not the experience we want for our customers.
Pairing issues are often related to network settings, app permissions, or firmware updates, and our support team would be more than happy to walk you through some steps to get everything connected properly. We’d love the opportunity to turn this around for you.
Please reach out to us at tech@swann.com with your device model and a brief description of what’s happening during the pairing process, and we’ll assist you as quickly as possible.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Mary – Swann Team
Thank you for sharing your feedback. We’re really sorry to hear that you’ve had trouble pairing your device and that the app hasn’t met your expectations. That’s certainly not the experience we want for our customers.
Pairing issues are often related to network settings, app permissions, or firmware updates, and our support team would be more than happy to walk you through some steps to get everything connected properly. We’d love the opportunity to turn this around for you.
Please reach out to us at tech@swann.com with your device model and a brief description of what’s happening during the pairing process, and we’ll assist you as quickly as possible.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Mary – Swann Team
Written by a customer while visiting swann.com