Customer reviews from swann.com
Swann - Wireless Window and Door Alert Sensor - White
Average customer rating
4.2
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
15
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
1
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Swann - Wireless Window and Door Alert Sensor - White
Customer Rating
4
Works good
on August 8, 2022
Posted by: Real American
from Ky
[This review was collected as part of a promotion.] Got this to keep on my door so it would already me if I wasn’t around and it’s working so far. The unit is small and installation and setup is straightforward and easy. It relies on WiFi signal so it has to be installed where there is a good signal. The fact that you don’t have to have any extras like a specialized modem/command center for it is great. It’s good to have peace of mind while away from the house.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Very efficient
on August 11, 2022
Posted by: rosss
from scottsdale, az
[This review was collected as part of a promotion.] The Swann doo/ window sensor is a must! I have installed more than one for extra protection, on my doors and my kids windows. Super easy to install, works great. Three words to describe it even better Ease Of Mind. It's perfect
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Rosss,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Easy to install door sensor
on August 16, 2022
Posted by: Vape-Bob
from Las Vegas, NV
[This review was collected as part of a promotion.] Easy setup and installation. They include a small screw drive to remove the cover for battery installation. The unit installs to the door and frame with 2 sided tape. We will see how well that holds up.
There is a large delay from the time the door is opened to when the app sends me a notification (about 90 seconds to 2 minutes) but that could just be my WIFI/cell service causing this.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Works great
on August 21, 2022
Posted by: Briguy
[This review was collected as part of a promotion.] Does exactly what you need it to do. Easy to install and works seemlessly. Noise is not too loud but enough to make sure you hear it if it opens. I haven’t really used the app with it yet but that seems like it would be great depending on where you install the sensor
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Works Great
on August 21, 2022
Posted by: Eric78
from Buffalo, NY
Frequency of use:Daily
[This review was collected as part of a promotion.] I recently installed this Window/Door sensor by Swann on my garage door for extra added security and I am very happy with its performance so far. The sensor easily connected to our current security system so that we can monitor everything in one spot. The battery life is great, and I like that it notifies you of every single motion or movement that passes by it. I will definitely be buying a few more to monitor other entrances that are out of my line of sight. The installation process was easy and the included mounting stickers adhered strongly to the garage door, it also connects to your wi-fi easily and comes with a fresh set of batteries. Overall, very effective in picking up motion and alerting you quickly and would recommend to others.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Great concept
on August 23, 2022
Posted by: Oleal140
[This review was collected as part of a promotion.] Great concept and I love the functionality of the sensor itself. The reason for the 3 stars is the adhesive wears off quickly. Lasted perfectly for a month until it completely fell off. I have had to replace the adhesive twice myself and over all it is a bit burdensome
Response from swann.comBy Josh V., Customer Service , September 13, 2022
Hello Oleal140,
Thank you for reaching out to us and sharing your feedback on our Wi-Fi Window/Door Alert Sensor - SWIFI-WDOOR. We are sorry to hear about the issues you experienced with the adhesive on the mounting stickers. Please be sure to clean and dry the surface before adding on the sticker. Please know that heat and/or excessive moisture can cause the adhesive to wear off. Please know you can request more with a member of our warranty department. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wi-Fi Window/Door Alert Sensor - SWIFI-WDOOR. We are sorry to hear about the issues you experienced with the adhesive on the mounting stickers. Please be sure to clean and dry the surface before adding on the sticker. Please know that heat and/or excessive moisture can cause the adhesive to wear off. Please know you can request more with a member of our warranty department. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great product and integrates well with current system.
on November 5, 2022
Posted by: Jamiepc
Verified Purchase:Yes
Easy to install and link to current system. Shows when door opened and closed. Current status(possibly icon color in app) would be a great addition to allow quick viewing.
Written by a customer while visiting swann.com
Posted by: Tera
Verified Purchase:Yes
Had some trouble with set up. Got one of two connected to network… won’t let me have two set up at the same time. Just one or the other..
Response from swann.comBy LV, Customer Support, January 18, 2023
Dear Tera,
We ar sorry you are experiencing trouble with your Swann sensors. Please know Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If your unit became damaged shortly after your 12-month warranty was up, please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Team
We ar sorry you are experiencing trouble with your Swann sensors. Please know Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. If your unit became damaged shortly after your 12-month warranty was up, please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating. Please check the numbers below.
USA/Canda: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com