Customer reviews from swann.com
Swann - Wireless Window and Door Alert Sensor - White
Average customer rating
4.2
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
15
4 Stars
6
3 Stars
4
2 Stars
1
1 Star
1
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Swann - Wireless Window and Door Alert Sensor - White
Customer Rating
5
Super Easy to Install
on March 7, 2022
Posted by: DroolingDogs
from Lenexa, Kansas
Frequency of use:Daily
[This review was collected as part of a promotion.] As a family, we’ve discussed getting a security system a few times. Some of us where “YES” and others were a bit reluctantThe Swann system is our first foray into a “secured” house. We got the Window/Door alert for our front door along with an Indoor Siren. We were pleasantly surprised that installation was fast and easy for all components. How easy was it? It was easy enough that we plan on expanding our system with more window/door sensors along with a motion sensor. Not only did it give us peace of mind while traveling, but it gave our house sitter peace of mind, too.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Works as it should
on March 13, 2022
Posted by: Jenlynn30
from Hudson Ky
[This review was collected as part of a promotion.] The door alarm sensor works very well and as it should when opening the door. It worked perfectly with the siren. It was simple and easy to install and use by cell phone. It was also the perfect size for my door.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Worked for a week!
on March 26, 2022
Posted by: Tc20
from San Antonio, TX
Frequency of use:Daily
These are pure junk! Poorly designed and week signals. Don’t waste you money!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 30, 2022
Hello Tc20,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Window/Door Alert Sensor 2 Pack. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Window/Door Alert Sensor 2 Pack. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. Please reach out to a member of our technical support team and provide your Internet upload and download speeds. This will help us troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Works well
on August 8, 2022
Posted by: Unnoqu
[This review was collected as part of a promotion.] This sensor works as expected, and I am very glad to have it in my home. I use it for my back door, as it opens to a lot of open space. Set up was straightforward and quick. It seems to be working well, and I trust it to add another layer of protection for my home. I am satisfied.
Response from swann.comBy Customer Service , August 29, 2022
Hello Unnoqu,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Okay alarm
on August 8, 2022
Posted by: Mademoney
from Charlotte NC
Frequency of use:Daily
[This review was collected as part of a promotion.] This alarm is okay it was easy to install one major thing that I do not like about this alarm is that it doesn’t make any type of noise what so ever. When someone opens the window we put this on it’s just sends a notification to the app we installed on our phone. There is absolutely no sound from the alarm at all and we have tried many different settings in the app
No, I would not recommend this to a friend.
Response from swann.comBy Customer Service , August 29, 2022
Hello Mademoney,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Window/Door Alert Sensor. As mentioned, this sensor is designed to work with our Swann Security application and will not trigger a sound unless paired with one of our Alert Sirens. Swann also offers other products under our Alpha Series that will trigger a sound but do not work with the application. If you are looking to create a trigger with sound, we would ask our support team for more information on our Alert Siren. Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi Window/Door Alert Sensor. As mentioned, this sensor is designed to work with our Swann Security application and will not trigger a sound unless paired with one of our Alert Sirens. Swann also offers other products under our Alpha Series that will trigger a sound but do not work with the application. If you are looking to create a trigger with sound, we would ask our support team for more information on our Alert Siren. Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great for Security
on August 8, 2022
Posted by: JDom
from CA
[This review was collected as part of a promotion.] I really like the window/door alert system! I have a toddler who likes to open the sliding door and go to the back yard. It was extremely easy to install and the directions were easy to follow. Every time the sliding door opens I get alerted. This device has given me peace of mind and keeps my child safe. I will definitely purchase from this company in the future if I have a need.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Sleep Secure!
on August 8, 2022
Posted by: EarlyAdopter
from Kirkland, WA
Frequency of use:Daily
[This review was collected as part of a promotion.] I sleep so much more secure knowing that I will be woken up if there is a break in. Really easy to install. You can't put a price on peace of mind. I plan to get more of these for each window as I only have one right now.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Works great!
on August 8, 2022
Posted by: Heydude6973
from Youngwood, PA
[This review was collected as part of a promotion.] I love this window/door alert sensor. It was so easy to install, which is good since I am not great at assembling things. It was extremely fast and easy to put up and I love how well it works. This definitely makes me feel safer when I am home.
I would recommend this to a friend!
Written by a customer while visiting swann.com