Customer reviews from swann.com
Swann - Wireless Motion Alert Sensor - White
Average customer rating
4.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
7
4 Stars
6
3 Stars
0
2 Stars
1
1 Star
1
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for Swann - Wireless Motion Alert Sensor - White
Customer Rating
4
Motion Sensor
on February 24, 2022
Posted by: Horsegirl66
from Yakima,Wa
Frequency of use:Daily
[This review was collected as part of a promotion.] I received the Swann Motion Alert Sensor and it works really well. It picks up the slightest motion very well, plus it is easy to install. I would recommend this motion sensor to anyone searching for one.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Detects Motion.......
on March 13, 2022
Posted by: glitchgirl1361
from Fairborn, OH
Frequency of use:Daily
[This review was collected as part of a promotion.] The set up is very easy! Add batteries to the unit and then pair the sensors. You will need to download the Swann Security App on your smartphone to pair and set up. We got the sensor to let us know when our loved one who has dementia is near the front door. This is to insure her safety and make sure she doesn't wonder outside without us knowing.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great motion alert sensor
on August 10, 2022
Posted by: Gjohnson12
from Ny
Frequency of use:Daily
[This review was collected as part of a promotion.] This motion alert sensor is really nice! It is easy to install. It is wireless. No hub is required. 2.4ghz Wi-Fi. It is indoor or outdoor. Up to 16 feet. It is weather proof. You can recieve mobile alerts. It has wide 110 degree motion detection. It alerts you for people pets and cars. It works with Sean security. Overall this motion alert sensor is very nice to have!
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Gjohnson12,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
It definitely works!
on August 17, 2022
Posted by: mledadof4
from Georgia
Frequency of use:Daily
[This review was collected as part of a promotion.] The Swann - Motion Alert Sensor is easy to set up and comes with 3M adhesive for easy application and removal. It was a breeze to download the app and set up communication between the product and my phone. It definitely works, sometimes a little too well. Any animal that crosses my front yard sends me an alert. They do have a do not disturb setting though which is nice.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Great Product
on August 21, 2022
Posted by: Sdough5
from Poconos, pa
[This review was collected as part of a promotion.] This Swann - Motion Alert Sensor - SWIFI-MOTION is a great addition to our security methods of the home. Its easy to install and operate. It responds quickly and notified immediately. It’s been a big comfort knowing we have yet one more thing keeping track of our home’s safety.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , September 13, 2022
Hello Sdough5,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Average
on February 29, 2024
Posted by: ChrisE
This sensor is ok. But it is far too sensitive for external use, which you can't change despite the app suggesting you should be able to. I find the rain triggers the sensor which therefore makes it useless as a notification device.
Response from swann.comBy LV - Swann Team, February 29, 2024
Hello ChrisE,
We are sorry to learn you are experiencing issues with your product. The sensitivity of the sensor can be adjusted in the Swann Security application. For step-by-step guidance, please click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. Our support team can also help you troubleshoot the unit, optimize settings, and offer solutions for your particular application.
https://support.swann.com/s/
Thank you.
LV
Swann Customer Support
We are sorry to learn you are experiencing issues with your product. The sensitivity of the sensor can be adjusted in the Swann Security application. For step-by-step guidance, please click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. Our support team can also help you troubleshoot the unit, optimize settings, and offer solutions for your particular application.
https://support.swann.com/s/
Thank you.
LV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Seems gud but question
on January 13, 2025
Posted by: Bigsteve59
Q: how do I delete Mobil notifications or activity log alerts?
Response from swann.comBy LV - Swann Team, January 14, 2025
Hello Bigsteve59,
Thank you for your question! To stop mobile notifications or activity log alerts for your PIR motion sensor and alarm, follow these steps in the Swann Security App:
1. Go to Modes.
2. Select Edit.
3. Untick "Receive Push".
This will disable push notifications while keeping the system active. If you need further assistance, feel free to email us at tech@swann.com.
LV - Swann Team
Thank you for your question! To stop mobile notifications or activity log alerts for your PIR motion sensor and alarm, follow these steps in the Swann Security App:
1. Go to Modes.
2. Select Edit.
3. Untick "Receive Push".
This will disable push notifications while keeping the system active. If you need further assistance, feel free to email us at tech@swann.com.
LV - Swann Team
Written by a customer while visiting swann.com