Customer reviews from swann.com
Swann - Wireless Alarm Kit - White
Average customer rating
4.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
8
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Swann - Wireless Alarm Kit - White
Customer Rating
5
Peace of mind
on August 6, 2022
Posted by: Tdav71
from Cleveland,Oh
Frequency of use:Daily
[This review was collected as part of a promotion.] Swann makes great security systems and the additional siren and alert kit works well. The motion sensors and window/door sensors provide an extra layer of protection to our home. A great way to protect your family from any unwanted guest.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Lou!
from Adelaide
Frequency of use:Daily
Verified Purchase:Yes
Works ok but would be goodie you could turn off each sensor in the app before.so it doesn’t go of every time you enter a zone for example I have a sensor in the garage but when I go in each morning to get in my car and go to work it wakes up every body sleeping if you could turn each sensor off and on again in the app would be great
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 21, 2022
Hello Lou!,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Security Alert Kit. Due to its simple design, it does not have any special offered analytics that are commonly found on our other wireless cameras. We would recommend contacting a member of our technical support team and seeing how we can adjust the settings to cater to your specific security needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback will be shared with the rest of our product development team and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Security Alert Kit. Due to its simple design, it does not have any special offered analytics that are commonly found on our other wireless cameras. We would recommend contacting a member of our technical support team and seeing how we can adjust the settings to cater to your specific security needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback will be shared with the rest of our product development team and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Added security
on March 1, 2022
Posted by: Jeff231
from Lakeway TX
[This review was collected as part of a promotion.] I got this last month because there have been some house break-ins in our area and it was very easy to install. Instructions are straightforward and the app is easy to use and I also got the leak sensor so it’s all monitored in same app. The siren is good and I like that the volume is adjustable and it connects to the Wi-Fi easily. Love this new addition for my home security.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great motion detector
on February 25, 2022
Posted by: Christina H
from Phoenix. AZ
Frequency of use:Daily
[This review was collected as part of a promotion.] This is a great product that pairs extremely well with the alert sensor. It is easy to set up and pair to each other. With multiple tests before fully installing to my house I can safely say that it is a very good product for motion detection.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , March 1, 2022
Hello Christina H,
Thank you for reaching out to us and sharing your positive feedback on our Motion Alert Sensor. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Motion Alert Sensor. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
not a great product
on February 9, 2022
Posted by: DR1977
from Melbourne Australia
Frequency of use:Daily
I bought this a month ago to extend onto my Swann system I already have. The door/windows sensors I have paired numerous times and made sure the magnets are connecting but is hit and miss if it actually captures and alerts that a door has been opened or closed. the motion sensors are useless as they go off all the time even with no movement to detect. I walk past them and they don't work or it alerts 5 minutes after motion. I've tried re pairing but still the same and no way to adjust sensitivity through the security app. The only thing I've benefited out of was adding the siren which does trigger with my cameras. Was an expensive siren.
Written by a customer while visiting swann.com