Customer reviews from swann.com
Swann - Wireless Alarm Kit - White
Average customer rating
4.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
8
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
1
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Swann - Wireless Alarm Kit - White
Customer Rating
1
not a great product
on February 9, 2022
Posted by: DR1977
from Melbourne Australia
Frequency of use:Daily
I bought this a month ago to extend onto my Swann system I already have. The door/windows sensors I have paired numerous times and made sure the magnets are connecting but is hit and miss if it actually captures and alerts that a door has been opened or closed. the motion sensors are useless as they go off all the time even with no movement to detect. I walk past them and they don't work or it alerts 5 minutes after motion. I've tried re pairing but still the same and no way to adjust sensitivity through the security app. The only thing I've benefited out of was adding the siren which does trigger with my cameras. Was an expensive siren.
Written by a customer while visiting swann.com
Customer Rating
3
Could be better...
on December 3, 2022
Posted by: Paul B
Bought this system Dec 2022,
It was easy to set up and connect to the app, whole installation took around 35 minutes.
All works fine.
Didn't realise when i bought this that it also pairs with my cctv and the cameras can be set to trigger the siren.
Downsides...
When positioning and testing the PIR sensors you have to wait 3 minutes each time you do a walk through as they go into sleep mode each time they are triggered. This wasn't an issue for me as i had a fair idea where they were going to be installed but for someone unaware may think they are not working.
The siren, this is about as loud as my alarm clock, again not a real issue for me because if you were in bed asleep and it went off then it would still wake you up (it just wouldn't bother the person who broke in)
It was easy to set up and connect to the app, whole installation took around 35 minutes.
All works fine.
Didn't realise when i bought this that it also pairs with my cctv and the cameras can be set to trigger the siren.
Downsides...
When positioning and testing the PIR sensors you have to wait 3 minutes each time you do a walk through as they go into sleep mode each time they are triggered. This wasn't an issue for me as i had a fair idea where they were going to be installed but for someone unaware may think they are not working.
The siren, this is about as loud as my alarm clock, again not a real issue for me because if you were in bed asleep and it went off then it would still wake you up (it just wouldn't bother the person who broke in)
All in all im happy with the product so far.
Response from swann.comBy LV, Customer Support, December 9, 2022
We are glad to know about your pleasant surprise with our Swann Home Security Alert Kit pairing with your existing system. To conserve battery life, this unit sleeps for 3 mins after detecting motion and it will not detect while in this period. If you require further assistance please click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. We hope you continue to enjoy the features this product has to offer.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Lou!
from Adelaide
Frequency of use:Daily
Verified Purchase:Yes
Works ok but would be goodie you could turn off each sensor in the app before.so it doesn’t go of every time you enter a zone for example I have a sensor in the garage but when I go in each morning to get in my car and go to work it wakes up every body sleeping if you could turn each sensor off and on again in the app would be great
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 21, 2022
Hello Lou!,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Security Alert Kit. Due to its simple design, it does not have any special offered analytics that are commonly found on our other wireless cameras. We would recommend contacting a member of our technical support team and seeing how we can adjust the settings to cater to your specific security needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback will be shared with the rest of our product development team and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Home Security Alert Kit. Due to its simple design, it does not have any special offered analytics that are commonly found on our other wireless cameras. We would recommend contacting a member of our technical support team and seeing how we can adjust the settings to cater to your specific security needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback will be shared with the rest of our product development team and is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Cheap rubbish
on July 8, 2023
Posted by: Cosar56
Batteries ran out on motion sensors. Put new batteries in, but will not pair. Tried deleting and re-pairing sensors and they won't pair. Now have a useless pair of sensors. Avoid at all cost. Spend a bit more and buy a better system. Lesson learnt.
Response from swann.comBy LV, Customer Support, July 10, 2023
Hello Cosar56,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your alarm system. Based on the information provided, you will need to inquire with our support team. Please contact a member of our technical support team they will help you troubleshoot and diagnose the issue you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your alarm system. Based on the information provided, you will need to inquire with our support team. Please contact a member of our technical support team they will help you troubleshoot and diagnose the issue you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Peace of mind
on August 6, 2022
Posted by: Tdav71
from Cleveland,Oh
Frequency of use:Daily
[This review was collected as part of a promotion.] Swann makes great security systems and the additional siren and alert kit works well. The motion sensors and window/door sensors provide an extra layer of protection to our home. A great way to protect your family from any unwanted guest.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
It’s nice but
on August 8, 2022
Posted by: ernest0504
from Myrtle Beach
Frequency of use:Daily
[This review was collected as part of a promotion.] Have been using this for a week now, the instructions is easy to follow and easy to put on. I put it on the back door and some windows we have at front. The only thing I wish to change is the plastic material they use, it seems very thin and am afraid it might break easily, but all in all, it works nicely and will keep your house safe.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
Alarmingly Effective!
on August 16, 2022
Posted by: Neilio
from California
Frequency of use:Daily
[This review was collected as part of a promotion.] So I really didn't have the money far a huge home security system, and for that matter I live in a codon and didn't feel it was necessary. So when I cam across the Swann it was exactly what I was looking for. It was very easy to set up on my windows and sliding glass door. The alarm works great and when I tried it out, it startled even me. I love the app and it's easy to use. I feel more at ease know I have this set up now.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , September 13, 2022
Hello Neilio,
Thank you for reaching out to us and sharing your positive feedback on our Home Security Alert Kit. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Home Security Alert Kit. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Gedas
Verified Purchase:Yes
Thanks
Response from swann.comBy LV - Swann Team, November 6, 2023
Hello Gedas. Thank you so much for sharing your positive feedback. LV - Swann Team
Written by a customer while visiting swann.com