Customer reviews from swann.com
Swann - Wireless Leak Alert Sensor - White
Average customer rating
4.6
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
21
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for Swann - Wireless Leak Alert Sensor - White
Customer Rating
5
Great device
on August 21, 2022
Posted by: Stringshredder
from Ny
[This review was collected as part of a promotion.] This is a great device for under a kitchen cabinet, near a large fish tank, hot tub ect... I put it down by my sump pump hole so if my pump fails I will get notified. The only thing is if you lose power and you're not home then you won't get notified because your wifi would be out. But it's a great little device that does exactly what it's supposed to. The set up was easy and the app is self explanatory. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Peace of Mind
on August 21, 2022
Posted by: Khaki7yrs
from Houston TX
Frequency of use:Daily
[This review was collected as part of a promotion.] The Swifi-Leak leak detector gives me peace of mind with my upstairs laundry room. I no longer have to worry about having a leak and not knowing until the damage is done. Any leak will be detected and I will get notified in order to save damage from occurring.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Very home should have one
on August 16, 2022
Posted by: JB75
from Austin texas
[This review was collected as part of a promotion.] This is very easy to install and fairly priced. I truly think this product is essential in any and all residences. This easily connects to your home WiFi network. The best part is the app. The app is easy to access.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , September 13, 2022
Hello JB75,
Thank you for reaching out to us and sharing your positive feedback on our Leak Alert Sensor. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Leak Alert Sensor. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We will continue to launch updates to the firmware and application to help further improve your experience. If you have any feedback or things you feel could make your experience better, please let us know. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Leak Alert Sensor
on August 14, 2022
Posted by: speedracer
[This review was collected as part of a promotion.] As someone who worries about getting water in the basement, this is a useful product. It's small and compact, which allows you to place it anywhere you think it's needed. It has a long cord to the sensor and battery pack, plus an adhesive so you can mount it to a location. The app you download makes using this sensor even easier. Tested the sensor by causing a leak by the dehumidifier and got the alert on my phone app. Cleaned up the leak and it was reset for the next time. This little gadget will give me peace of mind when I'm at work, on vacation or just sleeping. The app lets you know when the batteries need replacing. However I will probably just change them when I change the batteries in my smoke detectors, just to be on the safe side. Great product and will buy a couple more to use in various places that are prone to water leakage in my home.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
A Great Little Device, Overly Difficult Setup
on August 14, 2022
Posted by: DetailzGuy
from Millersville, PA
[This review was collected as part of a promotion.] A few years ago, my family experienced a flood in our basement – we came home to about a foot of water, after an older sump pump failed. Almost everything in the basement was a loss… over 10k worth of memories lost. Insurance covered half that. To avoid a similar situation, we installed a full mitigation system… full french drain surround, two sump pumps with backup pumps, and battery backups on both setups. But, a repeat situation is always in the back of my mind. When the rainy season hits in Spring in Central PA and the pumps start up again, I continually check them to ensure they’re in good shape. When the power goes (even temporarily), I come close to breaking a sweat. Where am I going with this story? For the longest time, I wanted a monitoring system that would allow me to keep tabs on the pumps in our house, without actually having to physically check them. I didn’t know that wireless leak monitors existed. So, when I came across the battery powered, wireless, Swann Leak Alert Sensor, which allowed me to monitor the pumps (or more accurately the failure of the pumps and any resulting water that starts to creep up in the basement), I jumped on it. What follows are my experiences with the device… setup, installation, and use. For a TL; DR, please skip to the last paragraph.
In the box you get instructions and other paperwork, one 3M sticky double-sided sticky foam (which adheres to the back of the device to allow you to mount the main unit – which is not waterproof – above any potential leak/flood area), three 3M cable route tabs, the main unit and waterproof sensor, two AAA batteries, and a mini screwdriver to remove the main unit’s housing cover, allowing you to install the batteries. The main unit (at 3.15” x 1.65” x .80”) has a small footprint (a good thing when you’re trying to fit the setup in a tight space). The sensor is much smaller (about 1.5” x 1” x .75”). The cable that leads to the sensor is 6’3” (generously sized, ensuring that only the waterproof sensor will be submerged, and not the main unit, should a leak occur).
After giving the device the “once-over,” I went straight to the instructions. The instructions are clear… but need some work. The very first part of the instructions, after the overview is “BATTERY INSTALLATION.” Note that you don’t slide the housing away from the cable. You must lift the lid up (as shown in the instructions). Having said this… please learn from my efforts and do the following, conducted with an Android phone.
***Pull the security screw and lid off the device housing. (Do not insert the batteries.)
***Turn the device lid over (the QR code needed, alluded to nowhere else, is on the lid’s underside).
***Download and install the app. (Do not open the app yet. Also, you must install the app. The device does not have a built-in siren/alarm. Although you can purchase a separate alarm and pair the alarm with the device).
***Disable mobile data on your phone; and, if your wireless router has a 2.4Ghz and other channels (e.g., 5Ghz and 6Ghz) to make setup as easy as possible, make sure that your phone is on your 2.4Ghz WiFi channel, as the device only supports 2.4Ghz. (This step is crucial for the main unit to see and use your WiFi connection during app setup).
***Start the app and run through the process. (When you get to the QR code step, you must enable camera access. You cannot do a device manual setup. There is no Leak Detector selection in the list of the devices. ***When the app set up prompts you, insert the batteries.*** A blue light on the device will pulse to let you know the device is in pairing mode. Also, if the app can’t find your router (mine couldn’t), choose the manual option to enter your network SSID and password).
***After the app confirms that the leak detector is set up, you should be good to go.
***Make sure that the app sees your device. When the app sees your device put the lid and security screw back on/in the housing.
***Re-enable your phone’s mobile data.
***Turn the device lid over (the QR code needed, alluded to nowhere else, is on the lid’s underside).
***Download and install the app. (Do not open the app yet. Also, you must install the app. The device does not have a built-in siren/alarm. Although you can purchase a separate alarm and pair the alarm with the device).
***Disable mobile data on your phone; and, if your wireless router has a 2.4Ghz and other channels (e.g., 5Ghz and 6Ghz) to make setup as easy as possible, make sure that your phone is on your 2.4Ghz WiFi channel, as the device only supports 2.4Ghz. (This step is crucial for the main unit to see and use your WiFi connection during app setup).
***Start the app and run through the process. (When you get to the QR code step, you must enable camera access. You cannot do a device manual setup. There is no Leak Detector selection in the list of the devices. ***When the app set up prompts you, insert the batteries.*** A blue light on the device will pulse to let you know the device is in pairing mode. Also, if the app can’t find your router (mine couldn’t), choose the manual option to enter your network SSID and password).
***After the app confirms that the leak detector is set up, you should be good to go.
***Make sure that the app sees your device. When the app sees your device put the lid and security screw back on/in the housing.
***Re-enable your phone’s mobile data.
Once setup completes, the device appears in the Swann app as “armed.” The app provides a summary of events (i.e., leak detected [number], leak fixed [number], and total activities number]). I did the device pairing on a desk, away from water. Why is this noteworthy? 13 seconds after the device was armed, the app indicated that a leak was fixed. At 22 seconds, the app indicated that a leak was detected (again, no water near the sensor). At 31 seconds, the app indicated that the leak was fixed… ummm, what leak? Maybe the device was performing a diagnostic of some sort. Interestingly, the in-app modes (Home, Night, and Away… Home is the default and was enabled) are set to send push notifications when a leak is detected and/or cleared (the only notification options available for all three profiles). I received no notifications - by phone or by email. The app also provides a Settings section. Here you can purchase premium plans (not necessary for basic monitoring), pair other Swann devices (e.g., a siren, as the device doesn’t have an onboard siren), and/or view your paired device’s information and/or edit certain information. The Settings section is helpful. It shows the device status, battery life, WiFi SSID and signal strength. You can remove the selected device from the Settings area and view other technical data… including model, software version, MAC address, and IP address. There seems to be no way to force update firmware. One point of interest, the device is 6ft from the router at this point. The settings show the device with an 88% signal reception strength. Again, I intend to use the leak detector in my basement, next to my sump pump pit (about 15ft) down (through a wood floor and subfloor) and to the right of where I currently sit. I was concerned about the signal strength given the distance, but, fastforwarding, once I set the device in the basement, the signal actually increased to 92%.
To test whether the device detects a leak (and to see how it reacts to the situation), I placed the sensor in a flat-bottomed plate on a level surface. I exited the app (as I’m not likely to have the app open when a leak hits). I used a small watering can to pour water, slowly, in the plate and see when/if the sensor detected a leak. As soon as water touched the sensors, the blue light on the detector lit and, less than a second after, the app sent my phone and email a notification. Truly impressive. Now, to test how well the device sees the issue as resolved. I soaked up the water with a towel so as not to disturb the sensor. Despite the water soaking up, a pool remained around the sensor’s feet (sort of expected). So, the leak didn’t appear to be fixed until I lifted the sensor and the pool dissipated. Once I cleared the pool, the app indicated (via push notification and email) that the leak was fixed.
For my use, the sensor will sit flush, slightly off a sump pump cover. Given the sensors are just a hair shorter than the sensor housing’s feet (which they really need to be to detect a leak as quickly as possible), there’ll have to be less than a 16th of an inch of water over the run of the entire basement floor before the sensor trips (unless there’s a sudden rush of water that hits the sensors). But, it’s better than the foot+ water we came home to years ago.
Overall Thoughts: In the box you get everything you need for a solid device with a small footprint. The device and app works… and, once set up, works well. In my tests, the sensor picked up a simulated leak instantly and sent push notifications to my phone and email within crucial seconds. The device didn’t see the simulated leak fix due to water remaining trapped between the device’s feet (at least until I lifted the device, releasing the water from between the feet). Device pairing to your phone and WiFi network can prove VERY daunting if you don’t conduct setup in a very specific way (not indicated by the included printed instructions). Setup will likely prove frustrating for people not willing to “tinker” and may result in folks returning the device without realizing just how well it works. The app is easy to use and is intuitive. While there is no onboard siren/alarm (meaning you must use the app and set up a Swann account to receive app/email push notifications), you can purchase a separate siren and/or tie the device to other Swann devices and premium plans. Premium plan purchase isn’t necessary though, as the device works OOB. For my purposes, the Swann Leak Alert Sensor is a great little device… needed for a number of years now. When our sump pumps are running full-tilt, and I can’t be home to monitor potential floods, the Swann will provide much-welcomed peace of mind. The convoluted setup deserves a 3-star rating. But the device offers a 5-star experience. We’ll split the difference at a 4-star, which is still a solid rating for a good device.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Peace of mind
on August 13, 2022
Posted by: AaronTK
from Topeka, KS
[This review was collected as part of a promotion.] This is such a cool little device! It was easy to download the app and sync it up. I tested it out and immediately got an alert on my phone that it had detected water. You get another alert once it's dry. I put one next to my water heater, so it's nice to know I'll get notified immediately if there is ever a leak. It has a battery, so you can put it anywhere and doesn't need to be plugged in.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello AaronTK,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Very useful water leak sensor
on August 11, 2022
Posted by: Springles
from Long Island, NY
[This review was collected as part of a promotion.] Had a different brand water sensor that I was using but it had way too many false alarms and I started to have issues with it connecting to my phone. So I tried this one out and I like it much better. The other one was one piece but this one comes with the sensor attached by wire to another piece that gets stuck on somewhere that won't have the leak. Connected this senser without issue and so far it hasn't been setting off any false alarms. Recommend this
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great product!
on August 11, 2022
Posted by: KenM80
from Appleton, Wi
Frequency of use:Monthly
[This review was collected as part of a promotion.] Recently we received and installed a leak alert sensor by Swann. The directions were very easy to understand, and installation was very simple. I installed the sensor near my sump pump to let me know in the event it would not work and my basement would flood. To date I have not had any issues, but the leak alert sensor gives me peace of mind in the event something bad would occur. I will be buying another one of these for my dishwasher and most likely all my sinks and toilets.
I would recommend this to a friend!
Written by a customer while visiting swann.com