Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(783 Reviews)
Rating breakdown 783 reviews
5 Stars
532
4 Stars
139
3 Stars
41
2 Stars
21
1 Star
50
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
1
2 years and motor fails
on January 27, 2025
Posted by: SWGA
About 2 years before the motors started failing. It's hard to believe just how poor the quality is. Our last refridge that we replaced with the LG is still running in the utility room. That's 17 and counting verses 2 years. Don't buy LG!
Response from lg.comBy Josh, LG Digital Care Team, January 30, 2025
Hey there! We want to help keep your LG refrigerator up and running for many more years. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your fridge, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Awful fridge
on May 10, 2025
Posted by: BeccaB
The fridge has went out several different times since we have had it. It now shows an error code of FF E. Of course the fan isn’t covered under warranty. I mean look at how many people the fans have went out on reading the reviews. Terrible product. I will never buy LG anything ever again. They want to charge you an arm and a leg just to fix it. Will be buying another brand, getting a new fridge instead!!!!
Quality
1
Features
1
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, May 12, 2025
Hey Becca! Thank you for sharing this with us. We're here to ensure your LG refrigerator is in prime condition, as it should be the perfect partner for all of your kitchen duties. Even after the warranty, we're always here to support you throughout the lifetime of your unit—private message us on social media @LGUSSupport with your contact information and model number. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
3
poor quality build/parts. Never buy LG again!
on June 9, 2025
Posted by: Navysparks4
First time owning an LG.
Frig (lrfws2906v) is less than 2 years old.
So far, evaporated fan has failed, and just noticed that the water dispenser LED has stopped working!!!
Have NEVER had a refrigerator that has had this many defects in a very short lifespan!
Frig (lrfws2906v) is less than 2 years old.
So far, evaporated fan has failed, and just noticed that the water dispenser LED has stopped working!!!
Have NEVER had a refrigerator that has had this many defects in a very short lifespan!
Pros: Style/Design
Quality
2
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
2
Poor quality and design
on September 7, 2025
Posted by: Tasha71
from Wisconsin
Very disappointed with the quality of this refrigerator. We’ve owned this refrigerator for about 2.5 years. After a year, the light on the water dispenser went out. Frustrating, but not a big deal. Then about 6 months later, we opened the right side door, and all of a sudden something flew out at us. It was part of a plastic hinge, used on the bottom of the door. Which then caused the door not to close/seal properly. We had it fixed in January of this year, and tonight, not even 8 months later, the hinge broke AGAIN. I really love the size and features of this refrigerator but the quality is terrible. Why are you using PLASTIC for a hinge on a door that gets opened multiple times, every day? Really LG? Very disappointed.
Quality
1
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, September 8, 2025
Hey there, Tasha! We appreciate you letting us know about the door hinge for your LG refrigerator, and we want to make sure everything is prepared and working the way it should. Please email us on social media at lgdigitalcare@lg.sprinklrsupport.com with your contact info, model number, and details about your recent service visit, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Flawed water filter housing
on January 20, 2026
Posted by: americata
the water filter head is flaw, see youtube videos, I was able to change the filter a couple of times, now impossible. Repair is 400 dollars
Response from lg.comBy LG, January 21, 2026
Hi. Thank you for sharing your experience with your LG Refrigerator. The way you described the water filter head becoming impossible to use after only a few successful filter changes gives a clear picture of what you’ve been dealing with. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this water‑filter‑head issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-water-filter-troubleshooting-CT10000021-20154713344860. ^James
Written by a customer while visiting lg.com
Customer Rating
1
on May 4, 2026
Posted by: ShalondaPerine
Disappointed only a4 years old the fan has been replaced now the compressor out
Response from lg.comBy LG, May 11, 2026
Hello, Shalonda. Thank you for sharing what’s happening with your LG Refrigerator. We appreciate the details you provided about the fan replacement and now the compressor issue after four years. We want to review the specifics of your LG unit so we can look into this properly and see how we can assist. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refrigerator cooling‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
^James
^James
Written by a customer while visiting lg.com
Customer Rating
1
Qaulity of work
on May 20, 2026
Posted by: yadilah
from az
Ice machine doesn't work. Tried getting it fixed through warranty but not happy with efficiency and quality of repair work. Still does not work.
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy LG, May 20, 2026
Hi. We appreciate you sharing your experience with your LG LRFWS2906D Refrigerator, and we understand how important it is for the ice maker to work reliably. When ice production stops, checking that the freezer temperature is set to 0°F, confirming the ice maker is switched on, and ensuring the water line has strong, uninterrupted flow can help restore normal operation. If any frost buildup is present around the ice compartment, giving the unit time to fully defrost can also help the fan circulate cold air properly. You can review additional ice‑maker troubleshooting steps here:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
We’d be glad to take a closer look at your repair history and assist further. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
We’d be glad to take a closer look at your repair history and assist further. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Written by a customer while visiting lg.com
Customer Rating
5
Love my LG appliances
on June 20, 2026
Posted by: Bev1258
This refrigerator is quiet, makes excellent ice (crushed and round balls), and keeps everything at a consistent temperature.
Response from lg.comBy LG, June 22, 2026
Hi, Bev! Love hearing how well your LG Refrigerator is performing — quiet cooling, steady temps, and great ice is a combo we always enjoy seeing make someone’s day. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (7) ratings-only reviews
Overall Customer Rating
3.4
Features
2.7
Quality
2
Value
2.7