Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(776 Reviews)
Rating breakdown 776 reviews
5 Stars
531
4 Stars
138
3 Stars
41
2 Stars
20
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
1
Awful fridge
on May 10, 2025
Posted by: BeccaB
The fridge has went out several different times since we have had it. It now shows an error code of FF E. Of course the fan isn’t covered under warranty. I mean look at how many people the fans have went out on reading the reviews. Terrible product. I will never buy LG anything ever again. They want to charge you an arm and a leg just to fix it. Will be buying another brand, getting a new fridge instead!!!!
Quality
1
Features
1
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, May 12, 2025
Hey Becca! Thank you for sharing this with us. We're here to ensure your LG refrigerator is in prime condition, as it should be the perfect partner for all of your kitchen duties. Even after the warranty, we're always here to support you throughout the lifetime of your unit—private message us on social media @LGUSSupport with your contact information and model number. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
3
poor quality build/parts. Never buy LG again!
on June 9, 2025
Posted by: Navysparks4
First time owning an LG.
Frig (lrfws2906v) is less than 2 years old.
So far, evaporated fan has failed, and just noticed that the water dispenser LED has stopped working!!!
Have NEVER had a refrigerator that has had this many defects in a very short lifespan!
Frig (lrfws2906v) is less than 2 years old.
So far, evaporated fan has failed, and just noticed that the water dispenser LED has stopped working!!!
Have NEVER had a refrigerator that has had this many defects in a very short lifespan!
Pros: Style/Design
Quality
2
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
Condenser Fan Broke
on June 13, 2025
Posted by: Niwri
from Pinellas Park, Florida
Condenser fan motor broke after 3 years. My kitchenaid last at least 10 years before the fan broke.
Very disappointing. Our first LG and most likely our last one.
Very disappointing. Our first LG and most likely our last one.
Pros: ease of use
Quality
1
Response from lg.comBy LG Digital Care Team, June 17, 2025
Hey there! We want to make sure that the fan for your LG refrigerator is up and running, so it can last even longer than your previous fridge. Please send us a private message on social media at @LGUSSupport with your contact info, model number, and the part number for a replacement fan (ADP73273402), and we'll be ready to see what options are available for you! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Poor quality and design
on September 7, 2025
Posted by: Tasha71
from Wisconsin
Very disappointed with the quality of this refrigerator. We’ve owned this refrigerator for about 2.5 years. After a year, the light on the water dispenser went out. Frustrating, but not a big deal. Then about 6 months later, we opened the right side door, and all of a sudden something flew out at us. It was part of a plastic hinge, used on the bottom of the door. Which then caused the door not to close/seal properly. We had it fixed in January of this year, and tonight, not even 8 months later, the hinge broke AGAIN. I really love the size and features of this refrigerator but the quality is terrible. Why are you using PLASTIC for a hinge on a door that gets opened multiple times, every day? Really LG? Very disappointed.
Quality
1
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, September 8, 2025
Hey there, Tasha! We appreciate you letting us know about the door hinge for your LG refrigerator, and we want to make sure everything is prepared and working the way it should. Please email us on social media at lgdigitalcare@lg.sprinklrsupport.com with your contact info, model number, and details about your recent service visit, and we'll be ready to look into this further with you! *Josh
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (4) ratings-only reviews
Overall Customer Rating
4.3