Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.5 out of 5
4.5
(706 Reviews)
Open Ratings Snapshot
Rating breakdown 706 reviews
5 Stars
501
4 Stars
121
3 Stars
32
2 Stars
17
1 Star
35
93%of customers recommend this product. 
(
202 out of 218
)
Best Buy Privacy Policy
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
4 out of 5
4
Buyer alert: Typo on color! Not PrintProof SS
on February 7, 2022
Posted by: TCB_LGOG
from Long Island, New York
I ordered this fridge based on the website color description of "PrintProof Stainless Steel" -- this is a typo on the LG website. The spec sheet for the fridge calls this "LRFWS2906V (Stainless Steel Look)" and the actual packaging lists this as "Platinum Silver 3".
Either way, it is not PrintProof Stainless Steel and does not match my other LG appliances. The color is somewhere between the PrintProof SS finish and Black Stainless Steel. The door handles and sides are also a darker gray. The finish is still fingerprint resistant. The fridge itself, other than the typo, is fantastic and holds a ton more than my last refrigerator. I'm glad I didn't get the ice in the door because it frees up a ton of space on the left door.
I'm disappointed because it's noticeably darker than my other LG PrintProof Stainless Steel appliances, and we were hoping for a line look. The retailer can't take it back or exchange it. If you're looking for the PrintProof Stainless Steel version, you want LRFWS2906S. This LRFWS2906V model was incorrectly marketed as the "New" version of that fridge. It's just a new color which LG unfortunately failed to note. If you're looking for a lighter look to Black Stainless Steel, this V model could be for you.
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
on October 23, 2021
Posted by: DisappointedNPC
from Baltimore, MD
[This review was collected as part of a promotion.] I bought this refrigerator for my new house and for my birthday. It is the most disappointing purchase I've made. In less than 3 months from purchase the refrigerator has stopped working. LG should not be selling refrigerators with known issues. Besides having to throw out hundreds of dollars of food, i have had to spend hundreds of dollars more ordering food. This is not what I expected from LG.
Pros: ease of use
Quality
1 out of 5
1
Features
2 out of 5
2
Value
1 out of 5
1
Response from lg.comBy ^DLILGE Social MediaOctober 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Disappointed
on October 31, 2021
Posted by: TWWJ
from North Carolina
Worked great for one week then shorted out and died!!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
5 out of 5
5
Value
1 out of 5
1
Response from lg.comBy ^DLILGE Social MediaNovember 2, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2 out of 5
2
Quiet, but temperature uneven
on February 10, 2022
Posted by: jim67t
from Carlsbad, CA
[This review was collected as part of a promotion.] I've had this for two months, and like that it is quiet. It was rated "excellent" for temperature evenness, but I am disappointed. I have the refrigerator set for 34 degrees to get food and milk on the bottom shelf to 38. With the freezer at -3, ice cream varies day-to-day from soft to hard. I am annoyed that the clear cover over the deli tray does not lift up, so access is more difficult. And there is a small shelf at the bottom of the right door, but nothing to hold things from falling off, so the space cannot be used. The right crisper cannot be pulled all the way out without opening both doors. And at 58 psi, the water dispenser tends to splash it out of the glass. The freezer could have more organizing pockets.
No, I would not recommend this to a friend.
Quality
3 out of 5
3
Features
2 out of 5
2
Value
2 out of 5
2
Response from lg.comBy JenniferSocial MediaFebruary 11, 2022
Thank you for sharing your detailed feedback. We will share this with our research and development teams for future consideration. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Great product
on January 23, 2022
Posted by: BBjean
from Maryland
[This review was collected as part of a promotion.] The LG was not really my first choice for refrigerators but after seeing features and reading reviews I decided go with them. The particular model had features I like since older and hard time bending with a side by side. The pull out freezer draw is excellent and spacious.
The tops has lots room but like be able put bottles inside instead door. The shelves are adjustable not enough room tall items. I lay them flat and place in container incase spills.
Over all I am satisfied. It would be nice if LG made water purifier more affordable, 50.00 q 6 months is a lot but I deal with it. Hope you have great experience, love mine.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5 out of 5
5
Features
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
A LEMON!!!!
on September 7, 2022
Posted by: Lori Ann12
The water didn’t work from the moment we plugged it in! Therefore, no ice. Now, the refrigerator won’t stay cold and the freezer won’t keep ice cream frozen! LG has been HORRIBLE and non-helpful!
Quality
1 out of 5
1
Value
1 out of 5
1
Response from lg.comBy SandySocial MediaSeptember 8, 2022
We sincerely hate to hear this and have reviewed your case. We see a proof of purchase has been requested to look into an alternative option. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
GIANT LEMON
on October 23, 2022
Posted by: Cattiva
from California
Love the overall design of the fridge, but I either got a lemon for a refrigerator or it is just a piece of junk. I’ve already had 6 service calls. Thank goodness it was still under warranty. Broken filter housing, broken water line, broken ice maker, freezer door not shutting, freezer frosting up….Should I go on? Be sure to buy an extended warranty, because all of these service calls were in the first year.
Pros: Style/Design
Quality
1 out of 5
1
Features
5 out of 5
5
Value
3 out of 5
3
Response from lg.comBy JaNika WileySocial MediaOctober 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Great fridge, very quiet
on January 10, 2022
Posted by: Dennis300
from Canaan, ME
[This review was collected as part of a promotion.] This turned out to be an excellent fridge. Plenty of room inside. Very stable temperature control. Extremely quiet. My only negative comment is that you can't open the fruit/vegetable drawer on the right unless both doors are open. You can open the fruit/vegetable drawer on the left with just the left door open. I admit, this is being nit picky but I thought someone might find it useful.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5 out of 5
5
Features
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting lg.com
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