Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
531
4 Stars
139
3 Stars
41
2 Stars
20
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
2
issues with fridge after 10 months
on August 18, 2024
Posted by: Dave Hennemeier
[This review was collected as part of a promotion.] purchased less then one year failed after 10 months. service came out replaced as compressor as fridge/freezer not getting cold. now 3 and half weeks later not cooling properly and not making ice will now have to call lg service again as problem wasn't resolved and now its after the one year warranty. will see how it goes from here.
Quality
2
Features
3
Value
3
Response from lg.comBy Jae, LG Digital Care Team, August 20, 2024
Hi Dave. We appreciate your insights and are happy to hear you're in contact with our fantastic support team for your LG fridge! Luckily your fridge comes with a 90-day warranty on repairs as well as a five-year warranty for parts and labor. You can also find troubleshooting and information regarding your LG fridge's cooling here: https://shorturl.at/IONQU. If you need any additional assistance, you can reach us at @LGUSSupport. We're always more than happy to help! *Jae
Written by a customer while visiting lg.com
Customer Rating
3
Issue after Issue so far
on August 19, 2024
Posted by: Jeffjax2
from Jacksonville. FL
The water dispenser light stopped working after about 7 month and that apparently can'tbe replaced (dumb idea LG). Then after about a year and half it is making a loud high pitched squealing noise that can be heared across the house.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy LG Social, August 21, 2024
Greetings Jeff. Thank you for sharing your experience with your French door refrigerator, we aim to provide exceptional service and a smooth repair process. We have an excellent troubleshooting guide for noises we would love to share with you. It has the most common noises that can be heard coming from the unit and it explains the cause of it, https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator-CT10000021-20150292153479. If you have any additional questions regarding the noise or the light, we are always here to help. You to send us a private message via @LGUSSuport with your personal details so we can further assist. Have a great day! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
Large and spacious refrigerator
on August 20, 2024
Posted by: Sestiro
Spacious fridge…keeps food consistently cold…freezer has adequate space and water and ice maker work well…to date, overall very satisfied…
Written by a customer while visiting lg.com
Customer Rating
5
Internal space.
on August 27, 2024
Posted by: Jlopes1
[This review was collected as part of a promotion.] We bought this LG refrigerator for the internal space, as a result we have eliminated the need for a spare refrigerator in the garage. Thank you LG.
Written by a customer while visiting lg.com
Customer Rating
3
It work great
on August 28, 2024
Posted by: mbc2o8
from Boston
It was an great fridge until it stopped getting cold. I was so disappointed. A repair man told me that he would be replacing that part every two years because that is quality if LG refrigerator's.
Pros: Style/Design
Features
4
Value
4
Response from lg.comBy LG Digital Care Team, August 28, 2024
Hey there! Thank you for telling us about your experience with your LG fridge. Quality is our promise regarding our products, and your feedback is exactly what we need for improvement. Don't sweat it! We're the fridge whisperers, here to tame the temperature back to its cool, calm, and collected self. It sounds like the service team was able to help out with your repair, so that's great to see!
If you still need help with your fridge, please follow up with us on social media @LGUSSupport with your contact info. Our team will be happy to help. *Joseph
If you still need help with your fridge, please follow up with us on social media @LGUSSupport with your contact info. Our team will be happy to help. *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful fridge
on September 9, 2024
Posted by: SJW2024
[This review was collected as part of a promotion.] The refrigerator cools and functions very well. My one regret is my own fault. The ice maker is completely internal and in hindsite I would have liked the ice to be dispensed in the door. Lesson learned
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Shelving
on September 20, 2024
Posted by: HP501
from osprey fl
Poor and unreliable shelving. Beware! This refrigerator is a calamity waiting to happen, as in your food items, courtesy of shelf collapse, will be splattered on your floor. As in you'll need to spend $$ hiring a professional grout cleaner.
Pros: Style/Design
Quality
2
Features
2
Value
2
Response from lg.comBy true, LG Digital Care Team, September 23, 2024
Hey there! Making sure your shelves are set up properly is crucial for avoiding any mishaps. Check out this quick guide on adjusting your shelves to keep everything safe and organized: http://spr.ly/6424ogRTq. If you have any further questions or concerns, don't hesitate to reach out on social media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
Lg Frige
on September 23, 2024
Posted by: lamen8
[This review was collected as part of a promotion.] I bought this a month ago. I found out it was a three year old refrigerator Did not come with a Filter. they sent one a day or two after. I can't hook up to wi-fi
Other than that I like it
Other than that I like it
Pros: Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy true, LG Digital Care Team, September 27, 2024
Hey there! Thanks for telling us about your LG fridge experience. We're glad to hear the team was able to get a filter sent out to you. Connecting to Wi-Fi can open up a lot of doors for your LG fridge, so we'd love to help!
A few root causes of a failing Wi-Fi connection can be an unstable connection, a special connection setup, or the appliance being too far from the router. For more information, please follow the guide on our page at http://spr.ly/6423o071z.
If you still need help connecting your unit to Wi-Fi, please reach out to us on social media @LGUSSupport with your contact info and model number. We'll be happy to continue helping out! *Joseph
A few root causes of a failing Wi-Fi connection can be an unstable connection, a special connection setup, or the appliance being too far from the router. For more information, please follow the guide on our page at http://spr.ly/6423o071z.
If you still need help connecting your unit to Wi-Fi, please reach out to us on social media @LGUSSupport with your contact info and model number. We'll be happy to continue helping out! *Joseph
Written by a customer while visiting lg.com