Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
531
4 Stars
139
3 Stars
41
2 Stars
20
1 Star
47
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
1
Sucks
on June 14, 2024
Posted by: jason wood
I bought this refrigerator back in may and this is the second time that they are coming out to repair it
Response from lg.comBy LG, June 14, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFWS2906S) model. We understand how important it is to have reliable appliances that function properly. Our goal is to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
Good fridge, but one problem.
on June 15, 2024
Posted by: Sylvan
from Houston, TX
[This review was collected as part of a promotion.] It works well, the aesthetics are good, and it seems mostly reliable. We’ve had it for a couple of years now and have had only one problem. It has a tendency to frost up because the freezer door doesn’t always close with a tight seal. Consequently if the frost gets too bad the circulation fan stops spinning, the cold air doesn’t move around enough, and it has trouble staying cold.
When this happened we used the extended warranty to get it running again but was told that the next time the fan frosts up the compressor may need to be replaced.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy LG, June 18, 2024
Hi, there. We appreciate you taking the time to share your feedback on your LG Refrigerator (LRFWS2906V) model. We understand how essential a properly functioning appliance is, especially now. We strive to provide outstanding products and services exceeding our customers' needs and expectations. We value your loyalty and want to ensure your fridge operates at its best. Please reach out to us on social media @LGUSSupport for further assistance. We're here to help and eager to make things right for you. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
LG life is good. Exceptional quality.
on June 18, 2024
Posted by: Jesie66
from Methuen, MA
This is the best refrigerator I could buy, and so glad I did it.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great experience and great appliance.
on June 22, 2024
Posted by: Mark223
from Cross Plains WI
[This review was collected as part of a promotion.] Features work great for our family. Delivery was on time and performed well. This is our second LG fridge and the first one was the reason why we have another. Good decision.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Lots of space
on June 23, 2024
Posted by: Sabearfan12
from Lancaster, NY
[This review was collected as part of a promotion.] Bought this a month ago to replace our 10 yr old fridge. This is so much better than the previous was on day one. We love the capacity and really like the ice maker in the freezer so it leaves more space in the fridge area for storage.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on June 25, 2024
Posted by: LindaW13
from Sparks, NV
[This review was collected as part of a promotion.] I love this refrigerator, the only thing I wish it had was an ice dispenser in the door. The door shelves are really handy. It has a ton of room, it looks great, I am really happy with it. I would buy it again and I highly recommend it.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Stuck it
on June 26, 2024
Posted by: Doug244
No one ever got back to us
I had to PAY a contractor to fix the less that 1 year old fridge
I had to PAY a contractor to fix the less that 1 year old fridge
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy LG, June 27, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you've had a frustrating experience with our LG LRFWS2906V fridge, and to make matters worse, no one got back to you in a timely manner. That's unacceptable, and I'm truly sorry for the inconvenience and additional expense you incurred by hiring a contractor to fix the issue.
As a valued customer, you expect prompt and effective service from us, and I apologize that we fell short of that expectation. I can imagine how disappointing it must be to have a new appliance that requires repairs so soon after purchase.
I want to assure you that we're taking immediate action to address this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
As a valued customer, you expect prompt and effective service from us, and I apologize that we fell short of that expectation. I can imagine how disappointing it must be to have a new appliance that requires repairs so soon after purchase.
I want to assure you that we're taking immediate action to address this issue. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator
on June 27, 2024
Posted by: Steve1220
from Kaufman Texas
[This review was collected as part of a promotion.] We love this new refrigerator , it has plenty of room for all our food. The freezer is great also. Water in the door comes out way to strong is the only problem we have with the item
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com