Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
531
4 Stars
138
3 Stars
41
2 Stars
19
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: Dies
from Lenoir, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this fridge about a month and a half ago and I’ve really been enjoying having a fridge I’ve been wanting for a long time
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Raging Fits
Verified Purchase:Yes
All in all it’s good but we hav an issue with the left door closing too hard. We had to have installers/ repair guys come here 2 times after installing. Both of them explained that it’s “completely normal”. The door literally slams and shakes/ rattles all the stuff stored in the door’s shelves.
The installers wouldn’t help by leveling out the unit so it does not lean backwards too much. They explained they are not allowed to add anything under the feet. The refrigerator sits on a slab so it’s already pretty flat and level. I had to Jerry rig shims and spacers to tilt the unit forward a bit as the adjustment feet/ wheels could not correct the angle it sits at.
All in all it was a super pain in the behind.
The installers wouldn’t help by leveling out the unit so it does not lean backwards too much. They explained they are not allowed to add anything under the feet. The refrigerator sits on a slab so it’s already pretty flat and level. I had to Jerry rig shims and spacers to tilt the unit forward a bit as the adjustment feet/ wheels could not correct the angle it sits at.
All in all it was a super pain in the behind.
Response from lg.comBy LG Customer Experience team, Customer Care, August 21, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your visit or experience with us fell short of expectations We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements to our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns you are reporting. We, along with the community, appreciate your kindness in sharing today. http://spr.ly/6426PmNoq `Tanisha
Written by a customer while visiting lg.com
Customer Rating
5
Lots of Room and Very Bright inside.
on August 23, 2023
Posted by: debbers1234
[This review was collected as part of a promotion.] Love the refrigerator so far but I thought it was odd that there are screw holes on the door handles. I would have thought it would come with a plug or something so the deep holes were not as noticeable. Tried to contact both LG and LGParts and no one can provide information
Written by a customer while visiting lg.com
Posted by: Nathan77
Verified Purchase:Yes
Love this refrigerator. It looks great and is spacious. I have all my kitchen appliances from LG.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mcall6321
from Longview, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator for a few weeks and absolutely love it! It’s super spacious so it’s easy to see everything and it’s quiet. We also love the cubed ice (as opposed to crescents) and the water in the door!
Pros: ease of use, Quality, Style/Design
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: sapster48
from Saint Louis,Missouri
Verified Purchase:Yes
I am somewhat happy with the product but do not understand why I can hear the water valve throughout my house when product is refilling ice maker. Do not know if this is normal or do I have a defective unit. I would assume you should not hear an obnoxious noise volume when water is being dispensed into ice maker. My previous LG refrigerator that was 14 yrs old never made this amount of noise.
Pros: Style/Design, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Denise Terrell
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this about 2weeks ago and we love it! Works great.
Written by a customer while visiting lg.com
Posted by: Glh49
Verified Purchase:Yes
The ice maker is slow in making ice and doesn't make enough. Small ice bucket.
Pros: Style/Design
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com