Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
531
4 Stars
139
3 Stars
41
2 Stars
20
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: Fozzy2u
from Springfield, mo
Verified Purchase:Yes
Doesn't go under 40 degree had a repair company come out they replaced the back wall and no difference need to get fixed immediately lost 5 gallons of milk before expiration date
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 6, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: New Fridge Inside
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The unit looks great in the home, love the low profile water dispenser and large ice capacity
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: NickH1956
from Clearlake california
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got this fridge Nov.30,water supply hook up shot water all over the place,I hit it on the way in,ok my fault, no ice and water till it can be fixed,January 20th, 2 days later it just stopped working, no electric to the anything,brand new house,but the plugs all check out good, called to let them know, basically they said bummer,lucky for you people are coming to your place in January, seems like they don't care have to go through the Hollidays with no fridge. Not sure if I should cry or laugh!
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 19, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: kt21035
from Lewes, DE
Verified Purchase:Yes
I am very pleased with the new fridge from LG. Design is beuterful! Lots of space inside, works really quietly. Best purchase ever!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Good Refrigerator, poor air-flow
on January 11, 2023
Posted by: togaTapper
from Dayton OH
Freezer is excellent, the fridge could use some re-design.
The coldest location in the fridge is the top shelf nearest the primary vent circulating cool air. Despite a setting of 34 degrees, probes and items on the lower shelf, especially near the front never get below 39. Anytime you open one of the doors, the time spend getting the lower shelf back to 40 is significant (upwards of an hour). If the fridge is packed full (say thanksgiving dinner left overs) the bottom shelf is a risky place to put food. The upper shelf regularly dips to low 30s when the fan is running.
If there were additional vents for cool air along the sides of the shelves, I believe overall cooling and air flow would be more consistent.
Pros: Style/Design, easy to use
Quality
4
Features
3
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 17, 2023
It is our pleasure to hear your valuable feedback. Should you have any other concerns about refrigerator, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, and we will be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
I hope the fridge is good, the Cust Svc STINKS!
on January 17, 2023
Posted by: EdC_Syr
from Syracuse, New York
Verified Purchase:Yes
I bought this at the end of Oct 22. The refrigerator part has not worked since day one!. The freezer works great. LG can not fix the problem they have thrown up there hands and said it is not field repairable, but they WILL NOT replace the appliance. I hope you fare better than I.
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 18, 2023
Thank you for letting us know your concern about our refrigerator. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000,. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Ivan qqq
Verified Purchase:Yes
[This review was collected as part of a promotion.] The water has terrible smell. No issue with the tap water. I installed the original LG filter, poured 10-15-20 gallons of water. And still water has additional terrible smell. No chances to get rid of that. LG support told nothing helpful by phone.
Quality
1
Features
3
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, May 18, 2023
Thank you for reaching out. A bad taste in your water is usually due to one of 3 things: the water filter, the water line, or hard water in your area. Since you've replaced the water filter, flushed the system by dispensing at least 2.5 gallons of water, and say there is no issue with the tap water, please call us so that we can look further into this. It would be our pleasure to reach a resolution to this issue. Please see the following link for further information on how to reach out to us: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Posted by: DWCh
from Burbank, CA
Verified Purchase:Yes
I’ve had my LG refrigerator for almost 1 year. I am very happy with it. Changing the water filter is so easy, and it is very easy to clean the interior. I especially like the water dispenser that is on the door. I can easily get cool filtered water at any time without having to open the refrigerator door. The freezer is cavernous - a real plus. I am very pleased with this refrigerator.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com