Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.5
(712 Reviews)
Rating breakdown 712 reviews
5 Stars
505
4 Stars
123
3 Stars
32
2 Stars
17
1 Star
35
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
2
Great till it stops working
on July 9, 2022
Posted by: Jon Crouse
from Lawton Oklahoma
[This review was collected as part of a promotion.] We bought this fridge to matching our other appliances in our newly remodeled kitchen. First off the storage and use of space is amazing. The bottom freezer part with double storage is great especially with kids that can cook their own nuggets or corn dogs. The freezer helps keep everything organized. The fridge part has great storage and multiple ways to arrange the shelves/drawers. Gallon milk/orange juice fits perfect in doors as the storage in doors is large. The smaller large slide out drawer has been a life saver for snack items like yogurts, string cheese etc. The light in both the freezer and fridge part is very bright. I would have given this review 4-5 stars if i was given it 3 months ago. On June 20th our fridge went out and will not cool. It is under warranty however where i live no one will work on it or can work on it. It is now July 9th and still haven’t gotten it fixed or a plan in place. LG customer service has offered to replace it or refund if necessary. It’s just going through the process that is taking the longest. Overall, when working an excellent product. When not, you just have a nice discussion piece until it’s fixed.
Quality
2
Features
5
Value
4
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We would be happy to review all of the available repair options with you, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Lots of space
on July 19, 2022
Posted by: isgo60
from Texas
[This review was collected as part of a promotion.] Bought this refrigerator in Jan 2022. The refrigerator dents very easily. I had to put a piece of cardboard on the bottom freezer to prevent anymore denting. I regret buying this refrigerator. If you have kids don't buy this refrigerator. The bottom freezer iced up a little but it was because we were overloading it.
Pros: ease of use, Quality, Style/Design
Quality
4
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, July 20, 2022
We hate to hear this and will be happy to pass your feedback along to our product developers.^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Love the refrigerator but......
on July 26, 2022
Posted by: AprillC
from Pueblo, Co
We've had the refrigerator for 7 months (waited a month to get it delivered). I love the refrigerator, it has so much space. However, the fan went out 2 weeks ago. We waited 10 days for the new fan. It's up and running again. But I'm so disappointed that it already needed the replacement after only 7 months of use. I have high expectations for LG products. This has really disappointed me.
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, July 28, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Jury is still out
on August 21, 2022
Posted by: Laura Chu
from SEATTLE, WA
Warning!!! If the installer needs to remove the doors to get this in the house, be sure they put it back on with all the electronics in place or it won't work properly! After we got a replacement fridge, the temperature seems not to come down to temp. Supposedly, you can adjust the fridge temp down as low as 33F. I like to keep it at 36F. so far, after having it turned down to 33F for several days, my fridge temp has yet to go down past 40F. In some places, it is as high as 43F. I purchased this unit for its sleek design, large interior capacity, and water on the door (no ice). I'm hoping it actually keeps my food cool and out of the danger zone (41F or lower).
Pros: Style/Design
Quality
3
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, August 23, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
It's a fridge
on September 5, 2022
Posted by: Jo6Pack
from Philly
Six months it. It has tons of space, holds temperature well and does all the things you want a fridge to do... except... the plastic pieces for the water filter are not well engineered. Trying to replace my filter has now turned into a three week long pain in neck. Service techs wont come out for my issue and trouble shooting via chat did not resolve. I am supposed to turn some plastic piece a few degrees with pliers to make the filter lock into place... it's not even a year old and I am not risking breaking it further by using metal tools on cheap plastic components. I hope LG comes back with a viable solution.
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, September 6, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Doesn’t get cold enough - It has one job!
on September 13, 2022
Posted by: Mtracy123456
from Maryland
I should have read the negative reviews. I have the refrigerator set to lowest temp-33 degrees and it won’t get colder than 41 or 42 degrees. That’s not even a safe temp. Ive been waiting almost two weeks to hear back about scheduling a service appointment. Beyond disappointed in both the refrigerator and the service.
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 19, 2022
We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
2
Don't like it
on October 3, 2022
Posted by: Fozzy2u
from Springfield, mo
Doesn't go under 40 degree had a repair company come out they replaced the back wall and no difference need to get fixed immediately lost 5 gallons of milk before expiration date
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy JaNika Wiley, Social Media, October 6, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
This a very spacious unit
on November 9, 2022
Posted by: New Fridge Inside
from Houston, TX
[This review was collected as part of a promotion.] The unit looks great in the home, love the low profile water dispenser and large ice capacity
Pros: Quality
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com